Cruise and Theme Park Operational Updates due to Coronavirus

[IceSkatingPrincess]

You weren't refreshing that page?

I was but that wasn't doing anything but pink castle-ing me, when I just direct pasted in that link I got the "we're almost in orbit"

 

[koszmok]

For those of you getting gift cards... are they all equivalent to the amount you would get for declining mouse keeping?

Yes, exactly

 

[A2DisneyMom]

I suspect this may end up being Disney IT’s most spectacular failure to-date. After all, they fast-tracked it due to COVID. Did we really expect this to end any other way?

 

[Leigh L]

For those of you getting gift cards... are they all equivalent to the amount you would get for declining mouse keeping?

I thought it was declining housekeeping also, but it's $10 more.
It would be the right amount for another reservation we have (split stay), but that one isn't in my name, it's in DH's name and so far, he hasn't gotten one.

Edit: Makes sense it would be housekeeping though.

 

[Lewisc]

Reservations said cannot cancel or modify until June 24th and if your resort is not open you will have to pay the difference to change. Thanks Disney

Right. If YOU want to change your resort, to a resort of your choice,you'll pay the difference.

It appears if you wait and let Disney move you to a resort of Disney's choice no charge.

The more guests who pick their own resort the more $$$ in Disneys pocket

 

[AmberMV]

Lol so it appears nobody knows what’s going on (even many inside Disney). Great launch day!

Disney: "We had no idea our system would crash immediately. All we did was surprise the World 30 hours in advance about it and tell 15 months worth of reservations to schedule all at the same time. It was only expected to be handling about 200,000 people. We have no idea why it crashed"

 

[MrsBooch]

Like the rest of you I too am constantly refreshing to see if they load new DVC purchase incentives this morning. Rumor was they would...

Oh! this is the first I have seen anyone mention this - assuming it would pop on the DVC website?

 

[skeeter31]

Right. If YOU want to change your resort, to a resort of your choice,you'll pay the difference.

It appears if you wait and let Disney move you to a resort of Disney's choice no charge.

The more guests who pick their own resort the more $$$ in Disneys pocket

Not 100% true. It seems you have to initiate the change. If you wait, Disney will just cancel the reservation once you are 7 days out from check in if you’re at a closed resort.

 

[FinallyFL]

Group Hug to all the poor phone CMs that are working today.

 

[koszmok]

Right. If YOU want to change your resort, to a resort of your choice,you'll pay the difference.

It appears if you wait and let Disney move you to a resort of Disney's choice no charge.

The more guests who pick their own resort the more $$$ in Disneys pocket

Right. This was I`ve been told. If I keep my reservation and my hotel won`t open Disney will put me somewhere.

 

[mcomber7]

I know very little about IT things, but I do wonder why they didn't just do 60 days out for reservations, it seems like it's common sense....

 

[Flamingeaux]

The funny thing is, what if I cancel my trip and I have already spent the money on the gift card.

 

[anthony2k7]

I just saw this had popped up on YouTube.

Cute, but somewhere out there, there are people attempting to visit wdw for the first time this year.

Can you imagine!? Their friends have been a few times and think they are clued up so tell the newbies "you absolutely must get you ADRs booked, and you FP's. Where are you staying? Pop! Oh yeah great resort you will love it there!"

Meanwhile... ADRs/FPs gone from MDE, pop likely closed for rest of year, newbies have no clue what most of the on site resorts are and the pros/cons for each or like the rest of us which resorts will be open in September. No one knows what restaurants are open, oh and it's entirely possible that for newbies 14 day vacation that because they arent fully aware and hammering the refresh today that when they get around to doing their park reservations in a few weeks time that for their entire 14 days only Epcot has availability!

Crazy times.

 

[andyman8]

Disney: "We had no idea our system would crash immediately. All we did was surprise the World 30 hours in advance about it and tell 15 months worth of reservations to schedule all at the same time. It was only expected to be handling about 200,000 people. We have no idea why it crashed"

They’re also now backtracking the 7am claim, saying they never officially announced that. While that is sort of true, they did communicate it to some TAs.

 

[MickeyWaffles]

Lol so it appears nobody knows what’s going on (even many inside Disney). Great launch day!

At least it’s expected. They’ve always set the bar pretty low in this department. I defend Disney for a lot of things, but their website reliability is really just indefensible.

Good luck, everyone! I look forward to seeing some positive updates!

 

[Leigh L]

I used this link: https://disneyworld.disney.go.com/park-reservations/

The time keeps randomly bumping back up to 15min though whenever it gets low. Maybe what it leads to isn't ready yet?

Thank you! I'm in castle page and when I clicked this, it is under 6 minutes

Edit: OK, it seems to keep bumping me back up by a minute or two
Edit #2: And now back to 15 minutes lol. Beats looking at a castle after the last hour!

 

[koszmok]

Not 100% true. It seems you have to initiate the change. If you wait, Disney will just cancel the reservation once you are 7 days out from check in if you’re at a closed resort.

I did try to initiate the change and they told me to stay put. Disney will contact me about my resort change.
Although my reservation is in Sept.

Or after you received the email notification they might give you a deadline. Who knows?

 

[IceSkatingPrincess]

Thank you! I'm in castle page and when I clicked this, it is under 6 minutes

Don't get too excited mine keeps randomly going back up to 15

 

[atkinstogram]

Lol so it appears nobody knows what’s going on (even many inside Disney). Great launch day!

Where's my shocked Pikachu gif when I need it..

 

[skeeter31]

I did try to initiate the change and they told me to stay put. Disney will contact me about my resort change.
Although my reservation is in Sept.

Or after you received the email notification they might give you a deadline. Who knows?

Yeah, they may just be completely overwhelmed today. And we all know phone center CMs can give different information each time you call.