Cruise and Theme Park Operational Updates due to Coronavirus

[MusicalAstronaut]

My pass is a Platinum Pass that expired during the closure on May 14 and has been showing in the app still as recently as this morning but is now just completely gone in the app and on the website. I don’t think this helps those with expired passes.

I've seen reports of expired passes being extended, too. They said they would be, just for the number of days you lost though & not the 4 months that unexpired passes are getting.

 

[Krandor]

What did we expect for AP? Well, I didn’t expect more than this. I think what they’re doing is bare minimum.

I wanted more though. I was really hoping they would take into account those of us who bought APs to cover 2+ already planned trips (and not just people who wanted to go as much as possible for a year), and are too far away to be made even close to whole by the partial refund and extension, or any other in park perks they may throw in. I have an email in now, so we’ll see. My expectations are low though.

I will be really frustrated if they don’t allow me to opt in to the partial refund before the parks open if I’ve already been auto extended though. Taking the chance, I guess. I am fine with Disney being as quiet as they want to be, and I can be patient, but not at the financial expense of guests. I think it’s great how they’ve let people get all their money back (who are not AP) and what they’ve done for regular tickets in terms of the generous extension and refunds when requested. Stinks they aren’t extending that flexibility to APs.

I've been of the opinion they needed to give AP owners a third option of a refund from date of closure to end of their AP. While there would still be some corner casesI think the options of extend, partial refund during closer, or refund of whatever is left on the AP offers most people a good option.

 

[DGsAtBLT]

I use the Google Hangouts app to call. It’s free and as long as your wifi is good the calls are very clear.

Im going to do this next time! In 10 years when I use up the calling card I got

 

[Farro]

What did we expect for AP? Well, I didn’t expect more than this. I think what they’re doing is bare minimum.

I wanted more though. I was really hoping they would take into account those of us who bought APs to cover 2+ already planned trips (and not just people who wanted to go as much as possible for a year), and are too far away to be made even close to whole by the partial refund and extension, or any other in park perks they may throw in. I have an email in now, so we’ll see. My expectations are low though.

I will be really frustrated if they don’t allow me to opt in to the partial refund before the parks open if I’ve already been auto extended though. Taking the chance, I guess. I am fine with Disney being as quiet as they want to be, and I can be patient, but not at the financial expense of guests. I think it’s great how they’ve let people get all their money back (who are not AP) and what they’ve done for regular tickets in terms of the generous extension and refunds when requested. Stinks they aren’t extending that flexibility to APs.

Oh I think it's ridiculous if people weren't allowed refunds on unused time left!

 

[DGsAtBLT]

I've been of the opinion they needed to give AP owners a third option of a refund from date of closure to end of their AP. While there would still be some corner casesI think the options of extend, partial refund during closer, or refund of whatever is left on the AP offers most people a good option.

Yeah, I would prefer a freeze until we’re ready to come back option (so we can take full advantage of what we thought we were buying) but I recognize the difficulty of doing that. A bigger refund like you mentioned would certainly be better than the partial refund. For my situation it would basically make up the difference between a multi day ticket for the only trip we took and the cost of the AP.

 

[DGsAtBLT]

Oh I think it's ridiculous if people weren't allowed refunds on unused time left!

We aren’t. As far as we know at least. The refund and extension are related to the time the parks were closed.

 

[CastAStone]

https://twitter.com/x/status/1273382287510470656

“Soon”

 

[Farro]

We aren’t. As far as we know at least. The refund and extension are related to the time the parks were closed.

Have you tried? Just asking - we had purchased an AP in 2019, never activated and long story short I emailed guest services about a refund and they refunded no problems.

 

[Eric Smith]

But Remy promised us that they were going to “make it up to AP holders big time”. Remy is turning into that meme where his picture fades and blends into a picture of Sven

Maybe we should wait for some official announcement before we get the pitchforks out.

 

[DGsAtBLT]

Have you tried? Just asking - we had purchased an AP in 2019, never activated and long story short I emailed guest services about a refund and they refunded no problems.

Phone CMs cant do anything (I’ve tried and seen the same response from multiple people), I have an email in now so we’ll see.

 

[sara_s]

We aren’t. As far as we know at least. The refund and extension are related to the time the parks were closed.

And does not account for them taking away park hopping should that be the case with the reservation system. I have no idea how they'd factor that in but it is a huge reason people buy into AP and it needs to be acknowledged in some capacity.

 

[rteetz]

https://blogmickey.com/2020/06/disn...during-50th-anniversary-celebrations-in-2021/

 

[MusicalAstronaut]

Maybe we should wait for some official announcement before we get the pitchforks out.

Too late, this is disboards

 

[CastAStone]

Too late, this is disboards
View attachment 501777

That movie is now available on Disney+ and they do not censor Bart’s cash and prizes.

 

[DGsAtBLT]

https://blogmickey.com/2020/06/disn...during-50th-anniversary-celebrations-in-2021/

Heres a dumb question. Did they not allow them to purchase anything between 7 and 14? Does that mean UK guests can only do 6 or less? Have they historically been allowed to buy from the US site?

ETA - is this a sign that there won’t be anything longer than 6 day tickets, period?

 

[gottalovepluto]

Full post with several images: https://forums.wdwmagic.com/threads...m-march-14th-to-july-16th.963870/post-9271374

Showed that to a couple developer friends of mine. Apparently its Web Development 101 not to be testing like that. Ladies and gents let's dwell on that thought for a moment... the current batch of folks at Disney IT setting up these new systems have so little experience they are screwing up 101 level web development.

 

[Farro]

Heres a dumb question. Did they not allow them to purchase anything between 7 and 14? Does that mean UK guests can only do 6 or less? Have they historically been allowed to buy from the US site?

ETA - is this a sign that there won’t be anything longer than 6 day tickets, period?

That would be idiotic. So probably.

 

[Brianstl]

This is concerning, we have 3 children. We would need 5 reservations.

Just view it as a way to keep your children on their best behavior. Kid talks back or doesn’t do their chores, they get left at the hotel one day.

 

[Krandor]

Yeah, I would prefer a freeze until we’re ready to come back option (so we can take full advantage of what we thought we were buying) but I recognize the difficulty of doing that. A bigger refund like you mentioned would certainly be better than the partial refund. For my situation it would basically make up the difference between a multi day ticket for the only trip we took and the cost of the AP.

And it covers people who even though the parks are open are not comfortable going back yet Which is a segment I think needs to be considered in all this.

 

[SaintsManiac]

That would be idiotic. So probably.

It makes zero sense, so I’m filing that in the “probably a mistake” box.