Cruise and Theme Park Operational Updates due to Coronavirus

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The menu is not for the food, duh. It’s to entice guests with the upcharge / adult beverages. Would you like to add a cappuccino or a latte to your bagel? And would you like to add a Mimosa, Bellini, or Bloody Mary? And would the kids like to add a specialty beverage with a glow cube? 😉

I don't need a menu to know that I want to add a mimosa. To anything.
:rolleyes1
 

There is a lot of information they can give us that would help them. Like when the hotels will open, when will the reservation system go live etc. They don't care. I've read of at least 5 people today that decided to cancel their Disney trips in favor of Universal in September because of lack of information!

They just really don't care what people assume at this point.
Its amazing how Universal is handling things much better. Just cause it's Disney people won't keep coming. Its sad that the top brass think so.
 
I think we are all getting to that point. It is crazy that they are opening the parks in less than a month and people that are going in July still dont know what park they will be able to get into.
It’s ridiculous really. And I’ve made it my hill to die on right now that I’m not cancelling until I get more info. I think they’re overbooked & this is intentional to weed ppl out. But I’m not budging b/c they made this bed!
 
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Its amazing how Universal is handling things much better. Just cause it's Disney people won't keep coming. Its sad that the top brass think so.

Actually, I think right now they aren’t that worried for those July numbers. I think they want to make sure it comes out right and works the way they need it to.

We are first week of August for a park trip but some of my guests can’t decide until we know.

I am hopeful that by end of the week we get at least something...even if we can’t start reserving until last week in June.
 
I've read of at least 5 people today that decided to cancel their Disney trips in favor of Universal in September because of lack of information!
I have 2 reservations coming up. First is end of July at SSR for a week. Planning on keeping that. I also had a reservation at CBR for the long Labor Day weekend. With the unknown if its even going to be open, I went ahead and booked Royal Pacific at Universal thinking we will probably go there instead. I haven't cancelled CBR yet, but want a back up plan. We really like Universal so may go with it regardless.
 
Actually, I think right now they aren’t that worried for those July numbers. I think they want to make sure it comes out right and works the way they need it to.

We are first week of August for a park trip but some of my guests can’t decide until we know.

I am hopeful that by end of the week we get at least something...even if we can’t start reserving until last week in June.
Agreed. Disney has time on their side to make sure they get it right. But they need to start saying something this week or they are really going to start pissing people off. Even if they just offer a little tidbit, or a date when the system will be up and running (even if that’s weeks in the future). Just a little info will make up for the past week.
 
I'm still more interested in the resorts piece than the park system. I think it is weird that I arrive in a little over 30 days and have legitimately no idea where I'm staying.

I'd rather they take a little longer with the reservation system and try to get it right the first try. The last thing Disney IT needs is even more of a rush job. If we can get park reservations 2 weeks out in the beginning, I think that is fine.
 
It’s ridiculous really. And I’ve made it my hill to die on right now that I’m not cancelling until I get more info. I think they’re overbooked & this is intentional to weed ppl out. But I’m not budging b/c they made this bed!

I am with you.

The thing I don't quite get is....if they really want people to cancel or re-schedule, why not incentivize it? Granted, many people are DVC and have to use points, so they'll either be using them or renting them out. But, for those who don't have to come....why not incentivize a re-schedule.

The other thing I don't get is....they want to weed people out, they want people to cancel. Yet, they don't release the very information that would weed people out and cause people to cancel.
 
Agreed. Disney has time on their side to make sure they get it right. But they need to start saying something this week or they are really going to start pissing people off. Even if they just offer a little tidbit, or a date when the system will be up and running (even if that’s weeks in the future). Just a little info will make up for the past week.
How about ANY info...LOL
 
At this point, I'm okay being flexible with the parks, I just want to know if they're going to cancel our trip. 41 days. :(
 
Nice...I’m just about to throw in the towel. Tired of the stress, and need time to plan a back up trip.
That’s the biggest thing. After an awful spring, and school years ruined for kids, people are desperate for a summer trip to feel somewhat normal. If WDW is/was your trip, you’re just stuck waiting. And you may not have a chance to book anything else now. I completely understand them staying closed as long as they have, but they had months to put together a reopening plan. They, as a corporation, have shown what feels like zero compassion about what families have been through and instead seem impatient, or even annoyed with their guests. We all talked for months about how hard this would be with every facet at wdw but I expected them to come out and surprise us with a calm, cool and take charge approach. Instead it’s been disorganization, silence, distance. You cannot build a brand around fuzzy feels then disappear when your guests expect that from you most. It will harm your brand long term, full stop.

Broken record at this point, I know. Of course we are in a never before seen global pandemic but I see many companies handling this with a lot more grace and confidence than Disney.
 
I'm still more interested in the resorts piece than the park system. I think it is weird that I arrive in a little over 30 days and have legitimately no idea where I'm staying.

I'd rather they take a little longer with the reservation system and try to get it right the first try. The last thing Disney IT needs is even more of a rush job. If we can get park reservations 2 weeks out in the beginning, I think that is fine.
Only thing is if I can’t get park reservations for all my days, I might cancel so I would like to know ASAP. Also, for us, we are staying in a cash reservation at a DVC resort so don’t expect to be moved. My other big question is pools. Ugh!
 
Maybe Disney is waiting to the last absolute time to tell people things cause they are waiting to set things with the NBA.... or they want to wait till the last minute as it gets closer to peoples trips so they don’t cancel
 
But, for those who don't have to come....why not incentivize a re-schedule.

Remember what happened last time they incentivized rescheduling? Free dining if you rescheduled for summer? That was a terrible mistake.

The covid situation is still too precarious. They’re not going to incentivize rebooking if they don’t even know if they can deliver what they’re offering. What if there’s a major outbreak among CMs and they have to close? What if there’s a huge spike in cases in November, or or or or? I think they already learned their lesson on incentivizing rebooking. Future is still too uncertain.
 
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