I think because it’s easier for them to say “No Dining Plans” and take it out of the equation entirely then try to manage a percentage of guests who could feel duped because they feel like they aren’t getting the full value of the promo due to limited capacity/closures/restrictions.
I hope they offer those impacted something that restores faith in their customer service. And if they don’t, shame on them.
I really think they shot themselves in the foot by not initially closing “until further notice” and continuing to take reservations as if operations would be normal when they reopened. They should have shut off the ability to make new reservations, ADRs, and FP+ selections when they closed and until opening plans were in place. Because they let things pile up, they’re thinking is that the only way to make things fair across all guests is to start from scratch.
We’ve never seen anything like this. Disney is usually a well oiled machine humming away with only slight hiccups. They’re effectively changing their entire operating processes in months that have taken decades to put in place.
My hindsight comment wasn’t a dig at you or anyone who rebooked with the
free dining promo, but it’s easy to get worked up about decisions made in the past and forget that we didn’t know what we know now, then. I hope Disney sorts it out for you and everyone impacted by it.
They must consider reservations valid them park admission.
