Cruise and Theme Park Operational Updates due to Coronavirus

[cakebaker]

She says the CM told her they are "opening on May 16th for sure" and her June 1st trip "is a definite go

For future reference, anytime a CM gives you inside information like that, immediately ask for a supervisor and relay to them what you were told. CM’s really need to stop doing this.

 

[DerTobi75]

How can I get the refund for the AP. We had planned a Trip in May and our APs expire end of this Month. Coming all the way from Germany, I think we are not able to be there anytime this year :-(

 

[michellej47]

When do schedules come out again for CMs?

 

[cakebaker]

When do schedules come out again for CMs?

Next Sunday, I believe.

 

[SaintsManiac]

How can I get the refund for the AP. We had planned a Trip in May and our APs expire end of this Month. Coming all the way from Germany, I think we are not able to be there anytime this year :-(

call Disney.

 

[JaNelson38]

Agree, prep time needs to happen. No prep time equals no parks.

As I understand it, they haven't laid EVERYONE off. I'm pretty sure basic maintenance/cleaning/upkeep is being done by a skeleton crew of CM's. "Prep" won't take as long as you think, I'd bet.

 

[JaNelson38]

Given that, what is the chance of them opening on a Monday (June 1)? Most people going to WDW are staying for a week, which I imagine would be a Mon-Fri or Sun-Fri?

If it's not open June 1, we will almost certainly have a firm date for opening by then. With Shanghai opening, Florida now beginning to open, its just a matter of time.

 

[randumb0]

As I understand it, they haven't laid EVERYONE off. I'm pretty sure basic maintenance/cleaning/upkeep is being done by a skeleton crew of CM's. "Prep" won't take as long as you think, I'd bet.

It will take a week or two. Everyone will need to be trained on the new procedures (assuming the curriculum has been created). They will then need to test the changes and make adjustments prior to opening

 

[Jrb1979]

It will take a week or two. Everyone will need to be trained on the new procedures (assuming the curriculum has been created). They will then need to test the changes and make adjustments prior to opening

Add in that most attractions have been shut down. Its not just a flip of the switch to turn them back on.

 

[MusicalAstronaut]

Next Sunday, I believe.

Next Sunday the 17th?

 

[chad_1138]

Next Sunday the 17th?

They will come out on the 10th for the 17th-23rd.

 

[cakebaker]

Next Sunday the 17th?

Yulilin3 is the resident expert, but as I recall she said their schedules were released last Sunday for May 10th-16th so it follows that this upcoming Sunday, the 10th, would be schedules starting the 17th.

 

[TropicalDIS]

Add in that most attractions have been shut down. Its not just a flip of the switch to turn them back on.

This.

Was reported earlier in the thread that hydraulic oil had been drained from multiple attractions.

SDW may have only given 6 days notice for opening, but they have had staff in there for weeks getting ready.

 

[DisneyWishes14]

See I am generally pretty understanding about the vagueness of all of this-there is no playbook for this unbelievable scenario and I don’t expect a big entity like Disney to care all that much about my individual needs. They have enough to deal with. BUT to have an employee giving out unsanctioned, unreliable, unknowable and probably flat out wrong speculation as take it to the bank fact is beyond irresponsible. Before the shut down we waited to the last day our final payment was due. We called and the CM said it was business as usual as far as they knew. So we paid. Couple of days later they shut down. We weren’t upset with the CM. They promised us nothing. We knew the risk and took our shot. But this as you describe...personally I would record my further interactions and raise hell with a supervisor if I was misled like this. It’s one thing to try and keep things afloat, it’s quite another to outright lie to your customers. I would really hope they would offer something to this woman to make things right

In your case, the CM gave you the sanctioned information. The CMs were not aware of the shutdown nor the change in cancellation policies until the official announcement occurred. We were supposed to arrive at WDW on March 17. On March 12, prior to the WDW closure announcement, the writing was on the wall for our family and we decided going was not a good idea. I knew I risked losing our $200 package deposit at that point. I got on the phone and ended up on hold. While I was on hold with WDW, the news broke that WDW was closing (thank goodness I was already in the hold que!). When a CM finally got on the line, I asked if they were now changing the package cancellation policy since the parks were closing (at that point they were only waiving the change fee and I did not want to lose $200 as I was well within 30 days). He then had to put me on hold with guest services because he had no idea what WDW policy was at that point. By the time GS got on the phone (4 hours later!), the cancellation policy had completely changed and they were starting to refund 100% of packages and room-only payments. Anyway - long story, LOL! But I TOTALLY agree with you!!! The CM who told that guest WDW was definitely opening on May 16 has NO CLUE what they are talking about and should not be saying these things to guests!

For future reference, anytime a CM gives you inside information like that, immediately ask for a supervisor and relay to them what you were told. CM’s really need to stop doing this.

It reminds me of the time our server at HBD kept telling us about all the new attractions that were coming to DHS that just hadn't been announced yet . . . by the end of the meal, she told me she got all of her info off of Facebook!

 

[aibo]

What Disneyland and Walt Disney World could be like when they reopen after coronavirus shutdowns — empty seats on Space Mountain and no hugs from Cinderella

Disney’s California park could open to visitors before its Florida location

 

[e_yerger]

What Disneyland and Walt Disney World could be like when they reopen after coronavirus shutdowns — empty seats on Space Mountain and no hugs from Cinderella

Disney’s California park could open to visitors before its Florida location

The person they quotes who said this is saying as much speculation as we discuss here on the boards. That statement didn't come from an official Disney representative. It's like if Pete made a quote saying that the parks are def opening June 1st! No ground to hold realistically. All speculation.

 

[Dis5150]

What Disneyland and Walt Disney World could be like when they reopen after coronavirus shutdowns — empty seats on Space Mountain and no hugs from Cinderella

Disney’s California park could open to visitors before its Florida location

“So I suspect they’ll want to see air travel pick back up before reopening.”

I disagree with this statement. I don't think air travel will pick back up UNTIL they open.

 

[juice0358]

What Disneyland and Walt Disney World could be like when they reopen after coronavirus shutdowns — empty seats on Space Mountain and no hugs from Cinderella

Disney’s California park could open to visitors before its Florida location

I would be willing to bet the farm against that analysts opinion. NO WAY I see DL opening before Florida. Desantis is a 100% behind WDW opening when they feel they can. Newsome is not as encouraging.

 

[enchantedpixiedust]

https://twitter.com/x/status/1258096087623061504

So I really wonder if it does happen June 1st if it will just be resort, retail & restaurants then parks later. We would still go for our planned resort stay but not sure how many other people would without parks.

Southwest had cancelled our June 1st flights last week leaving only 2 nonstop vs the usual several a day from DAL. They added another nonstop in the last couple days I moved us over to so now I think they're up to 3.

 

[The Pho]

Cedar Fair News

Quote from their CEO:

“We continue to work closely with local and state health authorities to monitor the COVID-19 pandemic. Based on the best information we have currently, we do not anticipate resuming operations at any of our parks in the near term. This projection remains fluid and subject to change as the situation evolves, including if state and local guidelines are modified.”

https://www.businesswire.com/news/home/20200506005200/en/Cedar-Fair-Reports-Results-2020-Quarter