Cruise and Theme Park Operational Updates due to Coronavirus

[Sre]

Relatives Florida Gold pass was extended that expired at the end of March. 3 other APs that expired in the past 3 weeks are still expired as of right now.

 

[Mit88]

Evidently, you're not grasping this. It's literally a no-brainer to call and have them calculate the refund amount; zero-risk involved. They will contact you and advise you of the amount and you can then choose if you want the refund or the 4 month extension. Why would anyone not call and have it calculated so they can make an informed choice. Might even cut down on the number of baseless posts on this thread.

What are they calculating if they dont know for sure what the refund process is going to be? If anyone has received their partial refund, they’re free to speak up about what they received, then we can go off of some sort of calculation. But having a phone CM that, again, are prone to give out optimistic answers via phone conversations aren’t necessarily also giving out the truth.

We’re all about “Wait for something official by Disney”, but we’re also saying to call CMs to get non official information. That’s hypocritical

 

[AmberMV]

Im going to be super annoyed if that’s the case too (auto extensions blocking refunds). Especially given that I got nowhere on the phone yesterday and have been on hold for an hour today after a CM put me through to a supervisor.

I felt like peak Karen asking to speak to a supervisor . I swear I did it as nicely as possible.

My Gold AP due to expire 9/17/20 was auto extended for 4 months to 1/17/21 yesterday evening. I called the VIPassholder line and requested a refund instead and asked how they were calculating it. The girl, who was with the internet help desk because they were "slow" and taking the overflow calls for the AP line, advised that she needed to fill out a form, took my number and email, and advised that I would be contacted with the refund amount and could then make a decision on my choice. She advised that the prorated days would be used in the calculation. This really isn't that difficult and I'm glad they're offering us the choice because I have no trips later this year.

Looks like asking for refund after auto extension isn't a big deal. And they should definitely offer it, which looks like they are doing

 

[focusondisney]

A Disney bus driver told me over the phone that there will be a secret park hopping tunnel that runs under all of WDW that certain guests will be able to use

Yes, and all those guests will play for an NBA team.

 

[han22735]

Someone on the AP extension thread reported that their platinum out of state pass was extended. I know some people in here were waiting for that.

My out of state Gold AP just got extended from 8/18 to 12/13. Wasn't like that earlier this morning.

 

[e_yerger]

Evidently, you're not grasping this. It's literally a no-brainer to call and have them calculate the refund amount; zero-risk involved. They will contact you and advise you of the amount and you can then choose if you want the refund or the 4 month extension. Why would anyone not call and have it calculated so they can make an informed choice. Might even cut down on the number of baseless posts on this thread.

When I asked the CM on tuesday to calculate my refund amount, she said she was unable to do that. Platinum passes/passes without blackout dates are simple to calculate.
(Amount of pass/365) x (amount of valid dates on pass between park closure & open) = refund.

My calculated refund came to like $140.

Idk how they are handling refunds on passes with blackout dates.

 

[LSUmiss]

FYI to premier passholders, my pass just updated in MDE (no update on the Disneyland app yet). It added 125 days, which is long Disneyland will have been closed for. I did my premier pass upgrade at a Disneyland ticket booth for reference.

My platinum AP just updated too! It does make me feel better that at least I should be able to make park reservations when they become available.

 

[Mit88]

Yes, and all those guests will play for an NBA team.

But are those guests then allowed to visit the parks if they choose to play basketball?

 

[Friendlyadvice2]

What are they calculating if they dont know for sure what the refund process is going to be? If anyone has received their partial refund, they’re free to speak up about what they received, then we can go off of some sort of calculation. But having a phone CM that, again, are prone to give out optimistic answers via phone conversations aren’t necessarily also giving out the truth.

We’re all about “Wait for something official by Disney”, but we’re also saying to call CMs to get non official information. That’s hypocritical

Look, I'm not interested in explaining this any further for you. Call and have them calculate your refund and then you will know exactly how they arrived at the figure and can make an informed choice! In the meantime, it's disservice to everyone reading here all of the misinformation that you are posting.

 

[Eric Smith]

Before the announcement they’d be reopening, you were also telling people that when the Parks opened up that there wouldnt be a mask mandate. So lets not tell people what they should and shouldn’t say in terms of official, or non official statements by Disney

You have me confused with someone else.

 

[DGsAtBLT]

Evidently, you're not grasping this. It's literally a no-brainer to call and have them calculate the refund amount; zero-risk involved. They will contact you and advise you of the amount and you can then choose if you want the refund or the 4 month extension. Why would anyone not call and have it calculated so they can make an informed choice. Might even cut down on the number of baseless posts on this thread.

I have only seen one person say they were told it would be calculated and they’d be contacted again. Everyone else I’ve seen has reported being told the process will be started and can’t be reversed once requested.

 

[Friendlyadvice2]

Looks like asking for refund after auto extension isn't a big deal. And they should definitely offer it, which looks like they are doing

No Amber, it's not a big deal. Just give them a call and they'll be happy to help. You can decide once you have all your specific information.

 

[e_yerger]

Look, I'm not interested in explaining this any further for you. Call and have them calculate your refund and then you will know exactly how they arrived at the figure and can make an informed choice! In the meantime, it's disservice to everyone reading here all of the misinformation that you are posting.

CMs are not calculating the amount of the refund for you. They are only putting a notice on your account to say that you WANT refund. It's not like they're initiating it then and there and you'll get it in 7-10 business days. We don't know when Disney is actually going to start processing refunds.

 

[woody337]

with the rise of cases, does anyone think Florida will go into lockdown again?

 

[Mit88]

Look, I'm not interested in explaining this any further for you. Call and have them calculate your refund and then you will know exactly how they arrived at the figure and can make an informed choice! In the meantime, it's disservice to everyone reading here all of the misinformation that you are posting.

What misinformation am I giving out?

You’re telling me to call up and get calculation information from the same people that said that only the MK resorts would be open for the reopening, and MK would be the only park that’s opened.

So you want me to stop spreading misinformation, but you also want me to call people that have themselves given out misinformation?

 

[Eric Smith]

I highlighted the wrong part of his statement where he said

“prorated refund for the amount of time that the parks are closed.”

It does not say that in the statement released by Disney. It says a partial refund. The definition of partial ranges from $1 to the amount that you actually paid for the item, or in this case, the pass.

You’re being ridiculous. Have fun in your anger spiral.

 

[Krandor]

This is kinda why I’ve been team negative all along. So many people were super optimistic and ended up crushed. I think that is still going to happen with a lot of people who are going this summer but nobody can say they haven’t been warned at this point.

That is me too. I was negative about the chances of June 1st and said no not because I wanted people to lose their vacations but the number of people who were so sure it would be June 1 and they would be there then and I knew if that didn't happen (and it didn't look likely) they would be ddevestated and they were.

When i used the FD recovery I went all the way out to September because it was really iffy as to when they were going to be able to open and I even booked that thinking it was 50/50 I'd go if they did open. Was trying to look objectively at the situation.

 

[AmberMV]

No Amber, it's not a big deal. Just give them a call and they'll be happy to help. You can decide once you have all your specific information.

I was glad to see it's working for people because since Disney hasn't really given anyone a crystal clear picture of people's trips (everything: dining, park res, resorts, etc) I know many people like myself can't make a decision whether to cancel our APs or move forward. Thanks for reporting your experience.

 

[DGsAtBLT]

I just got off the phone.

This CM said the auto extension does not prevent requesting a refund, and also that they’re allowing people to request a refund of the remainder of the pass on a case by case basis. We didn’t put in for that yet, but for anyone wondering that’s what rolling the CM dice got me today.

 

[msdaisy]

I am really sad that they are still not communicating what they are planning on doing with my 7/10-7/20 Pop reservation. However, I will dig my heels in and wait them out. It’s like who blinks first. They are so trying to make people cancel.