Mary - Ok, I'm going to try to help with Chris's assistance.  He helped me with our earlier today.  Anyway, he said that you might want to go into the actual printer properties to see if you have anything set as "shrink to fit" or something like that.  I know that when we did ours, I went into our printer settings and changed things to print 2 per page in order to shrink down Emily's to 1/2 the size.  Then, I had to go back into the printer properties to change it before I could print our logos. 
Chris said to make sure that you go into the actual printer driver properties, not just the document printer properties.
I don't know if that will help, but I know that I had problems with it earlier and it took a while to figure it all out.