my crazy story is a cast member story (so my apologies to all the kind and wonderful cast members here)
My aunt is blind and we have taken her to Disney several times over the years. She loves it and travels well along with her various guide dogs/seeing eye dogs. One fall we were there during a pretty bad heat wave in October. The pavement is TORTURE on the dogs feet and we did everything we could to keep her in the shade.
(I should mention this is right around the time they invented fastpass and stopped allowing people to go directly to the exit to load those guests with handicaps.) We were not aware of this and to be honest I think that guests with handicaps should not have to wait in the regular line if they have letters from doctors, etc.
Well we go to the park and off we went on Jungle Cruise, Pirates and Tiki Room with no issues and no waits. We didn't have to go thru the exits because we were either ushered on immediately or brought directly to the handicap entrance due to the dog.
We walked off to Splash Mountain and went to the exit so we could "dog swap" and go on the ride. Obviously her dog could not go on this particular ride, although he could on many of them. The young lady at the exit said "oh you will have to get a fastpass and go through the regular line." I explained to her that due to the heat it was virtually animal abuse to stand in the sun (it was a very busy weekend day and the line was out of the building) and that we always went to the exit in the past. She said "too bad ma'am, those are the rules." I told her again politely (I was in shock at her rudeness) that some "rules" are made to bend a little especially when the health of a guide animal is at risk. She said "How do I even know she is REALLY blind? Can she prove it?"
At this point she opened the gate for a woman in a wheelchair....so obviously she WAS allowing people to bypass the regular or fastpass line. I asked her "why did you allow her in but not us?" She said "She is in a WHEELCHAIR" and rolled her eyes at me. I said "Wait a second, you want my Aunt to PROVE she is blind...well march yourself over there and tell that woman to get up and WALK!" I then asked for a ride manager IMMEDIATELY. Meanwhile the girl/castmember went on and on about how we could have just decided to put a harness on our "pet" and bring him to Disney. I have NEVER seen someone so uneducated, rude, petty or nasty and ESPECIALLY in Disney!
When the ride manager came she was very apologetic and said "We have had some issues with this castmember recently." I told the ride manager that I wanted an apology AND I wanted her to be removed from working directly with the public. The ride manager point blank said "This young lady will no longer be working with Disney, we will not accept this kind of behavior from our castmembers."
We didn't let it ruin our trip but it was very disheartening. We have never run into that issue since. We use fast passes or regular entrance on all rides that require them expect in the rare instances where the pavement is too hot for the dog. We have been graciously welcomed onto rides or "dog swap" and in several instances they have actually had a ride manager come and wait with her guide dog so we could all go on together! NOW that is Magic!!