Coronodo Springs - Look Out

[MinnieNurse]

OP-thanks for this post. I would also like to know the response you get from Disney. My family has stayed at CSR in the past and loved it, we will be there again in a few months and I want to know if I have a true concern the staff members will respond in a timely manner.

 

[Mariposa]

OP, just to let you know, I've had the exact same sort of thing happen (not at WDW, though) and in the middle of the night, no less.. and I responded EXACTLY like your wife did. Called the front desk- who never sent ANYONE (it wasn't a great hotel)- and since the guy left I figured it was done. Like you, I was more annoyed with how it was handled than what happened to begin with.

So, your wife's not the only person who'd respond that way.

If you had called the police they would have eventually gotten someone out to take your wife's complaint, they would have poked around the general area to see if the guy was obviously lurking about (probably not, unless he was mentally ill enough/drunk enough not to think your wife called the front desk/police), asked the front desk if they'd gotten any more reports... and yeah, that's about it.

I would have just gone on the my ADR too .

 

[Booyakasha]

You can always call 911 on your cell phone. That will go directly to a 911 operator. However, if there was a very dire situation I have no idea how long it would take the police to get to you and find you. Disney security would probably be faster. I don't know this for a fact maybe someone else can chime in.

To the OP - What did the card reader tell you? Was it a Disney employee that had a legitimate reason to want to come in to the room or maybe was at the wrong room? Inquiring minds want to know as you seemed to have brushed this whole ordeal off quite quickly after it happened. If your wife honestly thought this man was dangerous I think A LOT more should have been done by you, your wife, Disney and the Police.

B.

 

[lilyv]

You can always call 911 on your cell phone. That will go directly to a 911 operator. However, if there was a very dire situation I have no idea how long it would take the police to get to you and find you. Disney security would probably be faster. I don't know this for a fact maybe someone else can chime in.

To the OP - What did the card reader tell you? Was it a Disney employee that had a legitimate reason to want to come in to the room or maybe was at the wrong room? Inquiring minds want to know as you seemed to have brushed this whole ordeal off quite quickly after it happened. If your wife honestly thought this man was dangerous I think A LOT more should have been done by you, your wife, Disney and the Police.

B.

I suspect no matter what OP did, it would be open to question. Use the cell? You may get a 911 operator nearby, you may not. They may "demand" accurate directions to your room....which, unless you've been to CSR many, many times you may find almost impossible. That place is humongous. I think it's also possible the 911 operator would first, as a test question, ask, "Did you report this to the front desk?"

Don't know how long it would have taken security to arrive. I think response time in these types of situations depends not on trying to help a frightened individual, but more on the "interpretation" of either the desk clerk or the 911 operator. If they think it's legit, they'll move heaven and earth. If they don't, well, it may be awhile. No real answers, unfortunately.

 

[dumbo33]

Bab
No yours wasn't the post that I was miffed at. It was the others who felt it necessary to take apart my original post and try to pick it a part like they were some defense attorney's (poor ones at that). Like I said, how we reacted, what my wife and I did or didn't do didn't matter and had nothing to do with the situation. It seemed like a couple of them wanted to discredit me as if I was bringing some kind of charge against Disney. Truth is, like most on this board, we are most loyal to WDW and will continue to be.
For the rest of you, thanks for the support and will keep you updated on what the answer is.
The door reader said that she didn't know that there was someone trying to get into our room like that. She had reports of three other rooms she had to check because someone was trying to get into the rooms that weren't theirs that night, but she didn't hear of anyone else trying to talk their way into a room. She was very nice and did what she could to talk to us and do her part. The situation itself was scary for my wife, but it is Disney, and I guess we are still lulled into a sense of security and that it was a once in a lifetime thing. Plus once our friends arrived my wife felt a bet safer, as they got there before I did.
What to do if that happens? Judging by the posts on here, I would think that calling the front desk should get a quicker response than calling the police or 911. I always give my wife grief for keeping the chains on doors when we are in rooms, but now I won't be able to give her that any more so I guess that is something to think about doing also.

 

[Disney Doll]

Responses below.

Wow, someone is getting a bit defensive for nothing. Not really...your vacation situation has no bearing on me. I really don't need support to be honest, and neither was I trying to garner support, or was I asking for any. What would make you say that? I just posted a situation that happened. Weak story???? What is weak about that? I don't know...maybe the scared wife who then wasn't too scared to leave the room a while later, maybe the husband who didn't think to call the police when his wife called to tell him that an agitated stranger was attempting to get in the room, maybe the fact that the ADR was more important than clearing this whole thing up as to ehy the front desk's repsonse seemed to be so lacksadaisical. It was what happened and thats all there is. What would a front desk person think when hearing that a man was trying to get into a room that wasn't his? Boy I am glad you are not head of security at Disney. Frankly, so am I! Some of you have come on here and told me what I should have done, and because I didn't, then it didn't happen as stated. Not sure why I would lie. I didn't call you a liar. I am sure things happened exactly as you stated. I guess I am just surprised that an agitated man attempting to access your room didn't give either you or your wife more pause than 'we called the front desk and then went out to dinner later and oh by the way, my wife left the room a while after the agitated man was there because she wasn't scared anymore'. I have been a Disney Vacation Club member since 2000 and have made many happy trips to Disney. This has never happened to us, so we thought it enough to post. I am glad many of you decided to give suggestions on what we should have done, and that in itself, is good for if it happens to any one else, and that is what I always assumed these boards are for. Why would anyone try to question my or my wifes response to this situation, and what relevance does that have? It happened and my purpose was to warn people that this does happen, and that Disney should have responded quicker. Nothing that we did in response after the situation occurred should change that, though some of you choose to attack my family instead of looking at the real problem. You have an odd definition of personal attack, but so be it.Some of the suggestions though have had a personal attack to them, and I find that quite immature. Was it a misunderstanding by the people at the front desk? Maybe, but the fact that it was acknowledged that my wife did the right thing by calling the front desk let us know that we were doing the reporting correctly.
Doll, your defense of the situation, though I don't think you were there stinks of blaming the victim instead of addressing the real problem - a strategy involved when being very defensive. Again, no reason to be defensive...I'm not the head of Disney security. I guess I am just still confused about why the presence of an agitated starnger at a hotel room door of a woman alone wouldn't garner more of a reaction than 'we called the front desk, a while later she left the room, we went out to dinner and we didn't hear anything for a long time'Again, it is not my intent to garner any type of support, as I can handle this myself.
As I said in my first post, the rest of the weekend was great, as has been my subsequent trips including this afternoon. I hope to enjoy many more. We have a vested interest in Disney and plan on being there many times in the future to watch him. Glad to hear that. Rest assured that if you're my neighbor in one of the resorts and an agitated stranger comes to my door, I'll be calling security, the front desk and probably the 911 from my cell phone, so you guys should be safe and still able to keep your dinner ADR!