confused with budget res.

[hockey mom]

I recently made 2 reservations on line for friends. Printed off the confirmation sheet but when they went to pick up thier cars the desk would not honor the quote. Even though they had the documents to show budget said that this only guareenteed them a car and not the rate. Is this standard practice.? The jump in price was quite high. I also have a suv reserved for April with a discount code at a great rate but I am thinking of going back to Avis where we have had no problems in the last 2 years. Sorry I am a little nieve in the car rental department.

 

[siobhan1997]

I don't believe this is standard practice as long as they made the reservation and have a confirmation number showing the base rate for the rental I believe it must be honored. Otherwise, this would be false advertising as the reservation was based on the price at the time of booking. That would be like reserving a room and then getting there to find out it will cost you alot more than when you reserved.

 

[mom_rules]

We've never had a problem with Budget. We are using them this time too since we were able to get a minivan for about $250 less than any other rental agency was offering (Entertainment book coupon).

 

[hockey mom]

I thought they also had to honor the rate but my friends alero was quoted at $208 and they said the will not rent at that price. She said she showed every documentation they had, cried, argued, and phoned me at home from MCO to which I had no other suggestion than to try another rental. It is daytona week so everyone else had no cars left, do you think that is why they jacked up the price?

 

[siobhan1997]

From what I understand when you reserve a car in a certain class and receive a confirmation or reservation number you are ensuring the rate, but not the car. If you ask for a specific car i.e. Alero, the rental company probably has the right to change the rate. This is why when you get a rental confirmation back it states e.g. Ford Focus or similar. The key word is similar.

Check out www.carrentalexpress.com for alot of answers to concerns on rentals.