After we got off the test track, we rode spaceship earth to kill time, because our dinner was at 7:30 and it was only 5:30. After that, we just got coffee and tea, and sat at the Electric Umbrella.
Quick note: we had reservations for the Grand Gathering International Storybook and Illuminations Dessert Dinner. This is held at the Odessey Restuarant. We asked 5 people and called Disney Dining.....no one knew exactly where the Odessey restaurant was. We had an idea, so I wasnt too worried.
Ok off we go in the direction we hope is right. Thank goodness it is! We found it, and waited to be called.
WARNING
Now this is the part of my TR that turns ugly.

THIS WAS THE WORST DINING EXPERIENCE WE HAVE EVER HAD AT DISNEY

Actually, I think this was the worst experience we have ever had on ANY vacation. Our server was Okie. We did not know this until 25 minutes into the dinner, you know when she finally decided to come to our table. We had never been here before, so we didnt know if we were supposed to wait to give our drink orders or if we should get up and help ourselves. When Okie finally showed up her first sentence to us was good thing that there is water on the table. Well, maybe it was us, maybe we were just tired and cranky, but I found that to be really rude. I understand that most of the waitstaff had large tables to deal with. But as the night progressed, we saw that Okie only had 2 families. ours and a party of about 15. Yes 15 is alot of people, but it was a buffet, all she needed to get were drinks, and we saw a few waitresses, actually bringing drinks to thier guests. Okie was no where to be found.
20 minutes after she finally took our drink order she brought them out. Now most families were already done eating. We had pretty much just gotten our food. Another person walked by saying something about wearing the pins. Pins???? What Pins???? Oh, there on the table was a pin for each of us. Apparently that was our admission into the Special Illuminations viewing area. Thanks Okie for telling us that one. Now Okie decided to show up and demand our room keys so she can charge the dining plan for dinner. She actually said give me you room keys, I want them now instead of after you eat Ok, just give her them, maybe we will actually see the milk for the kids..........25 minutes go by... no Okie. Now we need those back so we can go see Illuminations, oh and I dont know, maybe get admission into the parks for the rest of the week. I flag down someone that looks important. Nope shes not, but she will get someone who is. Ok.
Out comes Nina. Now let me tell you here is a great manager. I asked if Okie, will still get the flat 18% tip. I dont think she deserves it. Nina tells me she is sorry I feel that way. Then I ask if my children can ever have their chocolate milk. (Okie was supposed to be bringing that) Nina wasnt sure. I then ask when we will be given our room keys back, nope, Nina cant answer that either. (Nina is batting a 1000 here)
Then I ask about the pins. Nina then tells me she was standing right behind us as Okie told us about them. Now I know I am blonde and I have my moments....but between my 2 kids, they dont miss anything. (oh, yeah, the other 5 sitting at our table didnt hear anything either)
I then told Nina she needs to tell me exactly what she heard and when because, we were not sitting at the table at the time. Once again she tells me I am sorry you feel that way. She then said she would find Okie and come back to make sure everything is corrected. Nina dissappears........ Okie finally shows up 10 minutes later. and tells us about the pins(thanks again Okie!!) I decide I want to go above Nina, because I just want it known that I think they need to maybe organize this a littel better. I turn around and see Nina duck behind the wall. She is hiding from me!!!! Oh now my temper starts to show(not a good thing once I am started, I am ashamed to say. ) I find the first person I can get ahold of, and ask them to fetch Nina. Nina comes out and asks if there is a problem(where was she 15 minutes ago, or did I imagine repeatedly being told Im sorry you feel that way ????) I asked for her full name and I wanted the name of her boss. She gives me a business card. Ok, I would like a number or email for her boss. She tells me to call Disney dining, that they are her boss. Fine. I will. I go back to the table fuming..... she has no superior???? My DH asked what happened....I tell him and Nina comes running over.....is there still a problem? WHAT?!?!??!?!?!
Is it me???(Ok, maybe it is) but come on. She knew we were not happy.
I told her I will be contacting someone above you, because you feel what you did was enough. That is fine, you feel you have done enough, so I will talk to someone else.
Nina Well its not like I have the authority to comp your meals.(very nasty)
Me I wasnt looking for a comp, just some service, and milk for the kids but you feel you have done enough so that is fine.
Nina well I gave you my card
DH I dont want your card, we want your {insert bad word here} bosss name
Now I will admit that DH did not need the extra adjective. And I told him.
ME to DH there is no need for that......watch your language
DH then says fine and proceeds to start walking away.
THEN NINA says oh, thats great, and on 9/11'
- now I did correct DH before Nina said anything else......but please tell me...... what does 9/11 have to do with DH using profane language? He didnt threaten her, or raise his voice.
Nina then says she is calling security. Why? Because he said a bad word? And after I said it wasnt called for and he agreed. I cant imagine that he is the only person is all of WDW to say an inappropriate word.
DH told her to call security, he didnt do anything to warrant being thrown out(I really dont think he did either, I mean he wasnt very nice, but he wasnt mean or threatening either)
So we left. We didnt even stay for Illuminations because we were all so upset about the server. (She got an $85 tip out of our dinner - now can some of you imagine why I was so upset! She got that large tip and didnt even bring the kids their drinks!)
BTW as we were leaving, two women from the other party we complaining about Okie too. (That made me feel a little better.)
This is our one and only picture from that dinner
Ok ugly part is over.
On with the happiness.