Come join my pity party. Bring pixie dust and some perspective to share. *UPDATE #86*

So the good news is, "The ride did not destroy your phone!" but the bad news is 'Some dirt bag stole it!" At least with the means you have available your information is backed-up etc. and though it's still a verycostly imposition for you, you've not lost everything! Up-side, you still had a great vacation!

Sorry bad things about to good people!
 
Then I went to an Apple Store to buy one. Spent all night setting it up all over again. It will be days before I have all the settings the way I want.

If your old iPhone was being backed up--either via the Cloud or by connecting to a computer running iTunes--restoring a backup will set-up everything on the new phone.

My wife upgraded from iPhone 4 to 5 about three months ago and I had everything up and running in literally an hour. The backup stores all of your device settings, email, calendar, photos, text messages, installed apps and any data which is part of those apps, etc.

If you plug-in to do the restore, and all of the downloaded apps are already on your PC or Mac, it should only take a few minutes. If the restore is done via the Cloud, it may take several hours to download new copies of the apps. But with a restore, you shouldn't have to spend days tweaking settings on the new device. After the restore, the new phone should be set-up just like the old.
 
My lessons learned from recent lost/found phone episode:

Last weekend we were visiting Disney and took a rare trip to Islands of Adventure as we'd not yet ridden the Harry Potter ride. I must have been under a spell, because DH and I each decided we MUST have a wand. Universal was doing a promotion, giving you back a $10 gift card with a $50 purchase, so we bought them.

Upon exiting the park, we were at their large Outpost shop and I put my purse and phone down on the flat surface of a stamp-vending machine to dig out the gift card. Somehow, I walked away from my phone, paid for my loot, then walked as far as Margaritaville (200 yards?) before I realized I no longer had my phone. It couldn't have been five minutes. I raced back, impatiently waited on the line to get back into Islands of Adventure, then immediately went back to the stamp vending machine. The phone was gone. As it was only steps to the cash register, I figured anyone who was going to return it would have just stepped over and handed it to a cashier. No one at the cashier's desk had it, and a sympathetic manager walked me over to lost and found. Nothing there-just got a card with a number to keep calling to check to see if it had been found.

This is just a Motorola Droid X2, so nothing like the financial loss of the OP, but the loss to me was way more than the cost of the phone. I have my ebay account, amazon account, and chase account apps on the phone. They are password protected, but STILL...now here's the rub. I have no way to get to the number for Verizon to ask for my service to be suspended because DH's battery is dead. I end up having to ask a bartender in Jimmy Buffettland to help me find the phone number. Since no one has phone books anymore, he has to go inside Margaritaville to get a manager to look it up online. Ten minutes later, he comes back with the number (nice guy!) and then lets me use HIS phone (REALLY nice guy!) to call Verizon. After a tussle with their automated system, I finally get the service suspended. Relieved, now all I was struggling with was the loss of the information I relied on my phone to store, such as the phone number of our dogsitter, the kids' phones, etc. The dogsitter was only an issue because I always call when we are on our way home so she knows when she can leave the house. She won't leave if I don't call, and we were going to be really late flying back into a snowstorm in Denver. I didn't want to inconvenience her or make her worry.

My sisters join us at Margaritaville for dinner, then I go back to I of A lost and found once more...no phone. I figured its gone, gone, gone. Get back to Old Key West and fire up my Netbook to make sure during the time the phone was missing and before I could suspend the service no one was buying TVs on Amazon. Nothing was touched, and no calls show as being made on my Verizon account. A couple hours later, my ex husband Facebook messages me that some lady called from Florida saying her son had found my phone, and that it was turned in at Universal. What's weird is I hadn't talked to him recently, so his number wasn't in my recent call log, and he's buried in about the middle of my long contact list. I have my current husband set up as the ICE right at the top of the phone, but he wasn't called until much later, when this honest lady left a voice mail that said her young son had picked up the phone and was walking around playing with it for a while before she realized he had it. When she did realize, it, she turned it in wherever she was at the park, so it took until closing time to make its way to Lost and Found. DH also had a voice mail from Universal saying they had the phone!

The following morning on the way to the airport home, I picked it up and gave it a kiss.

What I learned
1) Make sure DH's phone is charged (he forgets)
2) Keep important phone numbers (like the dogsitter) stored in both phones and at least one other place
3) Have the Verizon/Chase phone numbers written down on a card or something in my wallet in case I need to use someone else's phone to suspend accounts
4) Good Samaritans may call ex-husbands!

I'm sorry the OP didn't have a happier ending...I was really lucky.
 
If your old iPhone was being backed up--either via the Cloud or by connecting to a computer running iTunes--restoring a backup will set-up everything on the new phone.

My wife upgraded from iPhone 4 to 5 about three months ago and I had everything up and running in literally an hour. The backup stores all of your device settings, email, calendar, photos, text messages, installed apps and any data which is part of those apps, etc.

If you plug-in to do the restore, and all of the downloaded apps are already on your PC or Mac, it should only take a few minutes. If the restore is done via the Cloud, it may take several hours to download new copies of the apps. But with a restore, you shouldn't have to spend days tweaking settings on the new device. After the restore, the new phone should be set-up just like the old.

I expected to be able to do this via backup, like I did when I upgraded from iPhone 4 to 5. But some file was corrupted because the restore kept freezing. I spent over an hour with an AppleCare supervisor. She could not get it to go either so we ended up having to set it up as a new phone. I am picking away at various settings. The good news is that it is forcing me to go through apps and get rid of stuff I don't need. Since I opted for the cheap 16 GB model, it is freeing up space. I still need to deal with which photos to use and maybe change some music playlists. But the time I have spent sorting all of this out is kind of ridiculous.
 

Skylynx, glad to hear that your story ended happily. It keeps me from getting too cynical about my phone and the previous camera incident.
 
UPDATE:
I took disneynutz's advice and contacted Guest Communications. They forwarded it to claims. I received a letter stating that Disney was not liable. I called and explained that I never expected to get money but I wanted Disney to consider that dropping a phone or camera or other expensive item on a ride should warrant some consideration in trying to retrieve the item immediately, since it is obvious that not all Disney employees are trustworthy. Disney did not agree with me.
I had hoped that I would have no further problems but, unfortunately, 2 of my online accounts have been accessed (the most recent one this morning). I have tried to change every password on all my online activity but I missed a couple. So the phone has made its way into the hands of hackers. It is disconcerting to not know what else I may have missed and what new hacking may take place.
In the process I did find out that the Travelex insurance I bought for my DVC points has a free ID monitoring service if you sign up for it, which I did. Hopefully if someone tries to take out a loan or new credit card in my name I will be notified.
So if you see a senior citizen at WDW guarding her cellphone like it is her most valuable possession, that will be me.
 
Thanks for the update, Jean, and I'm not at all surprised at Disney's stance on this. THey don't really care anymore if their employees are honest or not. That didn't use to be the case. Maybe that's why some of the "magic" is missing now too.
 
/
UPDATE:
I took disneynutz's advice and contacted Guest Communications. They forwarded it to claims. I received a letter stating that Disney was not liable. I called and explained that I never expected to get money but I wanted Disney to consider that dropping a phone or camera or other expensive item on a ride should warrant some consideration in trying to retrieve the item immediately, since it is obvious that not all Disney employees are trustworthy. Disney did not agree with me.
I had hoped that I would have no further problems but, unfortunately, 2 of my online accounts have been accessed (the most recent one this morning). I have tried to change every password on all my online activity but I missed a couple. So the phone has made its way into the hands of hackers. It is disconcerting to not know what else I may have missed and what new hacking may take place.
In the process I did find out that the Travelex insurance I bought for my DVC points has a free ID monitoring service if you sign up for it, which I did. Hopefully if someone tries to take out a loan or new credit card in my name I will be notified.
So if you see a senior citizen at WDW guarding her cellphone like it is her most valuable possession, that will be me.

Sorry that claims got involved, they are a legal group and they look at everything from a liability stand point. No luck wiping the phone remotely?

We have had our CC info captured twice while at WDW and the cards are only used at the resort for charging privileges. Once at BC and once at BWI. Disney security wouldn't even take a report, I was told to take it up with my CC company. They told me that WDW has a huge CC fraud problem but it's the cost of doing business. All of our charges were reversed and months later a pair of Disney employees who worked at BWI and BC were arrested for CC fraud.

Hang in there, things will get better. :grouphug:

:earsboy: Bill
 
:sad2: this just makes me sad that the place I feel so happy at would take that type of stance on something as fraud and identity theft from their own employees. :sad2:

che
 
I have to admit that the monetary loss of $750 to replace the phone is not as bothersome to me as Disney's response. I have to admit that I have been wearing my Disney rose colored glasses for a too long and they are now shattered. Welcome to the real world of corporate Disney, Jean.
 















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