Hi
Yep, its true. It seems they have centralised the Concierge services, so you don't get the itinerary guys contacting you. If you send them an email though they respond quicker than they used to...
The details are over on the Club level questions bit on the Resorts threads
Enjoy AKL, we having dinner over there to dip our toe in the water this year, for the AKL CL next year, so let us know what its like.....