Closing Time!!

[Jules123]

I just got my email yesterday and I recorded 7/26.

 

[Sandisw]

Sandi is told last Thursday that they were working on 7/26 deeds, again we are a 7/27 deed with nothing in our account yet. So either it’s taking 3+ business days per day of recorded deeds and they will continue to fall future and further behind at that rate. Or whoever said they were told by Disney that they work them in order they are received was completely lied to by Disney just to get rid of them.

I’m guessing it was the second option. We’ve already seen a later AUL get processed, but I was willing to say that was just because it was AUL. Now, I’m not so sure that’s a valid reason. It’s sad to say, but I’m coming to expect the worst from Disney more and more each day.

I do think that they go in order for the most part, but occasionally, we see someone recorded earlier that closed later. I am not going to pretend that my contacting them again when I passed the 3 week mark that they had indicated it would take in a previous email may not have contributed to mine being loaded at the top of the 7/26 pile.

But, it looks like, due to the closure (which is why my contract didn't close until the 26th) played a big role in how many contracts are that day. 133 is alot of them, and when you add other dates as well, it makes sense its taking so long.

Hopefully soon for you!

 

[JEDECEEE]

I wasn't super friendly yesterday because my full 4 weeks ended Sunday. I was in Magic Kingdom so I waited until 2 or so yesterday to call them. I was mainly concerned because I have nothing really to feel as though an end date is coming. The Cast Member said I would have my membership by Friday. Now is she truthfully capable of giving this deadline, I don't know. I know they have a ton of new contracts for 07/26 but if a new direct buy can be done within a few days then I should not have to wait 5 weeks. I get it but I don't. I own a business and this is just crazy pants to me that we are waiting 5 weeks.

 

[Rex1993]

Has anyone with a 7/27 recording or later gotten their email? I'm 7/26 and obviously frustrated like everyone else.

 

[JEDECEEE]

Has anyone with a 7/27 recording or later gotten their email? I'm 7/26 and obviously frustrated like everyone else.

I am 07/27 8:27 am recorded deed. I was told last week I would have my member number within a week. They didn't meet that deadline and my 4 full weeks (28 days) hit. I called back and was told they would have me set up by Friday. I fully believe my contract along with others are held up if they have actual points on them for 2020, if they have double points coming for 2021 and full points for 2022 (I may have my years mixed up its been that long since I signed my contract and closed). Anyways I do not think they are working in order of received and I begin to wonder if I'm being punished for calling. Who knows but in all the years of being a Disney traveler and more I am really upset on this situation

 

[Sarahdactyl]

Has anyone had any issues with Magic Vacation Title not acknowledging receipt of a wire transfer? I sent our closing wire at 11am yesterday and nada. I'm sure everything is fine (I double checked everything again, and my bank confirmed it's been sent), but stress!

 

[CCV]

Now I told this cast member I would have the call pulled by her name, date and time if this did not happen.

I'm in the boat with you waiting on two contracts to load that were recorded on 7/26. I fully feel the frustration in the slowness of the process. Just remember that the cast members aren't the ones causing the delays (go easy on them...it's out of their control). DVC management are the ones to blame. Our collective calls and emails to cast members in member administration/services aren't doing anything but continuing to slow the process down.

We might could channel our frustrations in a more productive way by contacting DVC management. Terri Schultz and her senior staff that answer to her (Shannon Sakaske *oversees member administration, Yvonne Chang *operations, Leigh Anne Nieman *member experience) are probably the ones that should be on the receiving end of our frustration. While the lack of adequate staffing in member administration to transfer resale contracts is frustrating, the lack of staffing to handle the call volumes in member services is even more frustrating and impacts all members. The baffling part of all this is that these frustrations mainly stem from their inability to build and maintain a functional website. So many of the issues would be lessened by investing in their IT systems.

I wonder if some of the good folks at Disboards/DVC Fan (Paul Krieger or Pete Warner) could organize some sort of petition by DVC members to make our collective voices heard??

 

[Sandisw]

I wasn't super friendly yesterday because my full 4 weeks ended Sunday. I was in Magic Kingdom so I waited until 2 or so yesterday to call them. I was mainly concerned because I have nothing really to feel as though an end date is coming. The Cast Member said I would have my membership by Friday. Now is she truthfully capable of giving this deadline, I don't know. I know they have a ton of new contracts for 07/26 but if a new direct buy can be done within a few days then I should not have to wait 5 weeks. I get it but I don't. I own a business and this is just crazy pants to me that we are waiting 5 weeks.

I was told the process was different when buying from DVD and they have specific CMs dedicated to direct vs. the unit that handles resale.

 

[Lee Matthews]

Has anyone had any issues with Magic Vacation Title not acknowledging receipt of a wire transfer? I sent our closing wire at 11am yesterday and nada. I'm sure everything is fine (I double checked everything again, and my bank confirmed it's been sent), but stress!

sometimes they don’t do it until they have all the closing documents as well but I dropped an email asking to confirm receipt of payment as I am in the UK and they did within 24 hours.

 

[JEDECEEE]

Update as of 3 pm: member activation code but no member number. Deed recorded 07/27.....Will post when member # is received.

 

[TMichele]

Exciting (& Final) Update...

Home Resort: BLT
Broker: fidelityrealestate.com
Title Company: Mason Title
Offer made: 06/09/2021
Offer accepted: 06/09/2021
Sent to ROFR: 06/15/2021
Passed ROFR: 07/06/2021
Estoppel received: 07/07/2021
Closing docs received: 07/08/2021
Closing docs returned: 07/08/2021
Seller’s closing docs returned: ???
Closing: 7/26/2021
Deed recorded: 7/27/2021
Corrective Deed Recorded: 8/13/2021
Contract Showing on (new) Membership: 8/24/2021
Points in account: 8/25/2021

Total days from offer to points: 77 days

I chatted with member services and they recommended I call. I called member services and only waited a few minutes. I explained that I'm a new member with a trip already scheduled for September and hoping to extend it with my points. She had to make a call to see if my points could be loaded or when they might be available. I was quoted one week for my points to be loaded. It does not appear that the botched recorded deed affected my membership creation when comparing to everyone else's timelines. WHEW!

I'm very excited because it looks like I might be able to grab a night or two while my sister and I are there, which would be amazing. We are scheduled to stay at Pop, which will be great regardless, but fingers crossed points are there next week and we can check out DVC!

 

[ILoveMyDVC]

It's the arrogance that upsets most people. Just be professional - estimate the time (pay for overtime - HA!) and announce the actual timeframes to the title companies so they can...ready for a BIG word...COMMUNICATE...with the people waiting. If I've learned anything, it's not to take any Disney business training because they SU ROT at it.

 

[TMichele]

So, I have my member account and I was just excited that was done, but now I'm a little annoyed about the points. I almost wish I didn't have access until I have the points because it makes this waiting bad again for no reason...

There is a BCV reservation for the exact dates that we will be at Disney in a couple weeks and I (would) have the points for it. Tried member chat again and they checked from chat instead of telling me to call in. "Sorry, those points aren't quite ready yet. Is there anything else I can help you with?"

 

[Amyeliza]

It's the arrogance that upsets most people. Just be professional - estimate the time (pay for overtime - HA!) and announce the actual timeframes to the title companies so they can...ready for a BIG word...COMMUNICATE...with the people waiting. If I've learned anything, it's not to take any Disney business training because they SU ROT at it.

I feel you. The issue I see is that Disney doesn't have any incentive to spend the extra money to process the backlog of contracts OR to speed up the process. We (the resale owners) have already bought into DVC. Speeding up the process isn't going to benefit Disney financially. Making the process more difficult (and direct sales super easy!) does benefit them. It sucks, but end of the day, we have very little control in the process and 3 - 5 months isn't that bad of a wait when once you've passed this hurdle, you are a member!

 

[Amyeliza]

So, I have my member account and I was just excited that was done, but now I'm a little annoyed about the points. I almost wish I didn't have access until I have the points because it makes this waiting bad again for no reason...

There is a BCV reservation for the exact dates that we will be at Disney in a couple weeks and I (would) have the points for it. Tried member chat again and they checked from chat instead of telling me to call in. "Sorry, those points aren't quite ready yet. Is there anything else I can help you with?"

A phone call may be better!

 

[Rex1993]

Anyone else still waiting on a 7/26 recording?

 

[TMichele]

A phone call may be better!

So I am on the phone now....now they say 2-3 weeks. Yesterday they said 1. LOL! Someone on the other thread said they closed 7/26 and got points loaded over the phone this AM.....who knows.

ETA: THEY DID IT! I HAVE POINTS! I could cry.

 

[Jules123]

So I am on the phone now....now they say 2-3 weeks. Yesterday they said 1. LOL! Someone on the other thread said they closed 7/26 and got points loaded over the phone this AM.....who knows.

ETA: THEY DID IT! I HAVE POINTS! I could cry.

Did you call and get them to load them? I got my email Monday and don’t have points loaded. I’ve chatted twice and been told both times to call. What were the magic words you said to get them to load them? Lol

 

[TMichele]

ad them? I got my email Monday and don’t have points loaded. I’ve chatted twice and been told both times to call. What were the magic wor

Things that might have contributed:
-I chatted twice and called twice in 24-hours (the volume of my attempts?)
-I told them my deed recording date each time I spoke with anyone
-I told them I am trying to book in September 2021

I am not sure which it was, or if I got lucky with the CM that picked up....but that is what worked for me!

 

[Tiberella626]

Halleluiah!!! We have closed!

Home Resort: AKL
Broker: www.dvcresalemarket.com
Title Company: Magic Vacation Title
Offer made: 6/01/21
Offer accepted: 6/01/21
Sent to ROFR: 6/07/21
Passed ROFR: 6/30/21
Estoppel received: 7/1/21
Closing docs received: 7/7/21
Closing docs returned buyer: 7/9/21 with cashier's check.
Closing docs returned seller: 8/16/21(take two) 7/28/21 (take one).
Closing: 8/23/21
Deed recorded: 8/25/21
Contract Showing on Membership (existing member):
Points in account:

85 days from offer to deed recording!