Closing Time!!

Divaofdisney

DIS Veteran
Joined
Apr 10, 2002
I called yesterday to try to get my points loaded. Contract showed in my account on 5/17. I was told they didn’t have all the paperwork yet??? Emailed my broker and they confirmed Disney has every thing they need. I asked for a supervisor to call me back, but who knows when that will be.

Advice please? Should I call back? The CM I spoke to yesterday was super unhelpful and told me the points should be in my account in another week. I think she truly has no clue what she’s talking about.
I would try and call back and speak with someone else. They should certainly be able to load your points in.
 
  • mollys_aunt

    Earning My Ears
    Joined
    Apr 27, 2006
    I called yesterday to try to get my points loaded. Contract showed in my account on 5/17. I was told they didn’t have all the paperwork yet??? Emailed my broker and they confirmed Disney has every thing they need. I asked for a supervisor to call me back, but who knows when that will be.

    Advice please? Should I call back? The CM I spoke to yesterday was super unhelpful and told me the points should be in my account in another week. I think she truly has no clue what she’s talking about.
    It's super frustrating, right? My contract has been showing in my account since Sunday, 05/16. I just got off the phone with a CM (of course, after waiting for an hour). She was wonderfully sweet, but basically said Member Services was still processing the points and to check back next week (after putting me on hold for another 10 min. to check). Just crazy. Especially since this contract was for the same resort and same use year as my other contract. I wish I had a suggestion, but I don't. It's a crap shoot.
     

    pepr1800

    Earning My Ears
    Joined
    Nov 10, 2012
    Home: CCV@WL
    Broker: www.dvcsales.com
    Title Company: Mason Title
    Offer made: 4/19/2021
    Offer accepted: 4/19/2021
    Sent to ROFR: 4/19/2021
    Passed ROFR: 5/14/2021
    Estoppel Received:
    Closing docs received:
    Closing docs returned:
    Funds wired:
    Sellers closing docs returned:
    Closing:
    Deed recorded:
    Contract Showing on Membership:
    Points in account:
     
    Last edited by a moderator:

    Lexxiefern

    DIS Veteran
    Joined
    Mar 6, 2003
    It's super frustrating, right? My contract has been showing in my account since Sunday, 05/16. I just got off the phone with a CM (of course, after waiting for an hour). She was wonderfully sweet, but basically said Member Services was still processing the points and to check back next week (after putting me on hold for another 10 min. to check). Just crazy. Especially since this contract was for the same resort and same use year as my other contract. I wish I had a suggestion, but I don't. It's a crap shoot.
    I’m so sorry you are dealing with this too! And you have been waiting a day longer than me. I don’t understand why some are able to call and have their points loaded and we are not. I bought a loaded contract with fully banked points so I am nervous there is an issue with the points being there. Hopefully we both get our points in the next couple of days.
     

    starfrenzy

    Podcast listener & DVC Fan
    Joined
    Oct 16, 2018
    Final Update! No call necessary.


    Home Resort: Animal Kingdom Villas - Kidani Village
    Broker: www.dvcsales.com
    Title: Mason Title
    Offer Made: 3/24/21
    Offer Accepted: 3/24/21
    Sent to ROFR: 3/24/21 (Deposit sent)
    Passed ROFR: 4/20/21
    Received contract: 4/29/21
    Returned contract: 4/30/21
    Funds wired: 4/30/21 & 5/3/21
    Closing: 5/5/21
    Deed recorded: 5/5/21
    Activation codes received: 5/19/21
    Member Club ID received: 5/20/21
    Membership created & contract showing:
    Points in account: 5/21/21

    Total Time from Offer to Points in Account: 58 Days
     

    Huxknits

    Earning My Ears
    Joined
    Mar 8, 2021
    Final update!!


    Home: SSR
    Broker: www.fidelityresales.com
    Title Company: First American
    Offer made: 3/4/21
    Offer accepted: 3/4/21
    Sent to ROFR: 3/8/21
    Passed ROFR: 3/29/21
    Estoppel Received: 4/28/21
    Closing docs received: 4/28/21
    Closing docs returned: 4/28/21 (wire sent 4/30)
    Sellers closing docs returned: 4/30/21
    Closing: 5/4/21
    Deed recorded: 5/4/21
    Contract Showing on Membership (new member) : 5/20/21 (activation code 5/19, emailed 5/20 for club ID and received prompt response)
    Points in account: 5/21/21

    79 days total.
    The longest wait was for estoppel and I did contact broker/title agency and it actually took that long before they receive it from Disney.
     

    jlmarr

    Fenton's Banana Special. Just sayin'.
    Joined
    Dec 10, 2003
    I’m so sorry you are dealing with this too! And you have been waiting a day longer than me. I don’t understand why some are able to call and have their points loaded and we are not. I bought a loaded contract with fully banked points so I am nervous there is an issue with the points being there. Hopefully we both get our points in the next couple of days.
    I've been waiting since May 6th. I.e. the new contract has been on the DVC website since then. Trying to be patient. We won't really have need for the new contract points for a few months, so I'm happy to be a test case for what patience gets you. 😱
     

    Lexxiefern

    DIS Veteran
    Joined
    Mar 6, 2003
    I've been waiting since May 6th. I.e. the new contract has been on the DVC website since then. Trying to be patient. We won't really have need for the new contract points for a few months, so I'm happy to be a test case for what patience gets you. 😱
    May 6th?? Have you called? What did they say?
     

    Lexxiefern

    DIS Veteran
    Joined
    Mar 6, 2003
    Haven't called. Do I need to?
    I would for sure. Just for my own piece of mind to make sure there isn’t some kind of issue!

    I called again this morning right at 9am and got right through! The CM was amazing. She was not able to get my points loaded but explained to me that member admin had added my contract but had not sent over the paperwork to member services yet for them to load the points. I had already emailed member admin a couple days ago so she said that was good I had “already started that process” with contacting member admin. She also said she thinks there has been a large influx of resale purchases and this may be why it’s taking longer but she said she was in no way making excuses for them.

    I just appreciated some honesty. Just tell me what’s going on and it is much easier to be patient.
     

    geneandamy

    Earning My Ears
    Joined
    Mar 27, 2021
    It's super frustrating, right? My contract has been showing in my account since Sunday, 05/16. I just got off the phone with a CM (of course, after waiting for an hour). She was wonderfully sweet, but basically said Member Services was still processing the points and to check back next week (after putting me on hold for another 10 min. to check). Just crazy. Especially since this contract was for the same resort and same use year as my other contract. I wish I had a suggestion, but I don't. It's a crap shoot.
    When you say that your contracts showing in your account, where are you seeing it? Ours closed 5/20 and nothing is showing yet. We are current direct owners and this would be adding on in the same use year. I keep looking, but nothing new is showing. Thanks!!!
     

    Lexxiefern

    DIS Veteran
    Joined
    Mar 6, 2003
    When you say that your contracts showing in your account, where are you seeing it? Ours closed 5/20 and nothing is showing yet. We are current direct owners and this would be adding on in the same use year. I keep looking, but nothing new is showing. Thanks!!!
    When you go to your dashboard and it shows you your existing contract, your new resort picture will be added. For example, mine was BWV and I added SSR. One day I logged in and instead of seeing a BWV image it was SSR. You can also click on “manage my points“ and it shows a list of each contract and points. It will show the contract there under your main (direct) points
     

    Sunnyore

    Mouseketeer
    Joined
    Oct 11, 2020
    When you say that your contracts showing in your account, where are you seeing it? Ours closed 5/20 and nothing is showing yet. We are current direct owners and this would be adding on in the same use year. I keep looking, but nothing new is showing. Thanks!!!
    If you only just closed 5/20 you can look for your deed recording. It looks like it’s taking about 18ish days for add on contracts to show up in account after closing and deed recorded. I closed 4/30 and it showed up in my account 5/19 and points added 5/21. Also I got an email from Disney welcoming me to DVC and also an autopay email (but already a member).
     

    hbg1

    Earning My Ears
    Joined
    Mar 11, 2021
    Home: PVB
    Broker: www.dvcresalemarket.com
    Title Company: Magic Vacation Title
    Offer made: 3/9/21
    Offer accepted: 3/9/21
    Sent to ROFR: 3/11/21
    Passed ROFR: 4/1/21
    Estoppel Received: ?
    Closing docs received: 4/27/21 afternoon
    Closing docs returned:4/29/21 morning
    Sellers closing docs returned: ?
    Closing: 5/4/21
    Deed recorded: 5/7/21
    Contract Showing on Membership: 5/22/21
    Points in account:

    Contract is showing on my account now...just a matter of time.
    I did call to see if they could load the points but they didn't offer on the call, just said had to wait it out.
    I'd attempt to call back but I can't do another 40 minute loop of Beauty and the Beast and Aladdin music tonight... 😃
    We're at 74 days now...not too bad IMO.
     

    Lexxiefern

    DIS Veteran
    Joined
    Mar 6, 2003
    Final update!!! :cheer2:


    Home: SSR
    Broker: www.dvcresalemarket.com
    Title Company: Magic Vacation Title
    Offer made: 3/4/21
    Offer accepted: 3/4/21
    Sent to ROFR: 3/7/21
    Passed ROFR: 4/1/21
    Estoppel Received: 4/16/21
    Closing docs received: 4/23/21
    Closing docs returned: 4/23/21 (wire transfer sent 4/26)
    Sellers closing docs returned: ?
    Closing: 4/28/21
    Deed recorded: 4/30/21
    Membership created & contract showing: 5/17/21
    Points in account: 5/22/21
    Total Time from Offer to Points in Account: 79 days

    Points loaded at 5pm on a Saturday!
     

    BillBrasky

    Mouseketeer
    Joined
    Jan 5, 2011
    For those tracking the time for Disney to upload contracts, my CCV contract that was recorded on 5/7 showed up in my account today.
     

    macman123

    DIS Veteran
    DVC Gold
    Joined
    Mar 12, 2020
    Home: VGF
    Broker: www.dvcresalemarket.com
    Title Company: Mason Title
    Offer made: 3/21/2021
    Offer accepted: 3/22/2021
    Sent to ROFR: 3/23/2021
    Passed ROFR: 4/15/2021
    Estoppel Received:
    Closing docs received: 5/1/2021
    Closing docs returned: 5/14/2021
    Sellers closing docs returned: ?
    Closing: 5/21/2021
    Deed recorded:
    Contract Showing on Membership:
    Points in account:
     

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