I hope I don't step on any toes by telling you this, but the company is, "The Cruising Co" associated with Mouse Ear Vacations. I used them for a trip to DL at the last minute one time and it turned out pretty well. This time my agent has had some personal family problems, so she hasn't been very attentive to answering questions or getting back to me. Although she wasn't real fast the first time either. We communicate exclusively through email at her request! When I tried to ask for phone communication she got testy about how it is much easier to use the computer.
I can say she has found some good deals for us, but it is hard to consistently wait for answers to questions for several days.
Personally, I probably won't use her again after all I have learned on this web site. I did not remember very much about WDW since my last trip was for my honeymoon 12 years ago, so I thought it would be best to go with an agent who knew the ins and outs. I found out I actually knew more than her about the Pop Century due to the great thread right here! I actually decided to call myself on the Character breakfast at 1900 Park Faire and had no problem getting a PS for what I wanted. Incidentally, I am still waiting for a return email from that request to her 4 days ago!
Hope that helps, I don't want to bad mouth anyone but this is my experience.
I can say she has found some good deals for us, but it is hard to consistently wait for answers to questions for several days.
Personally, I probably won't use her again after all I have learned on this web site. I did not remember very much about WDW since my last trip was for my honeymoon 12 years ago, so I thought it would be best to go with an agent who knew the ins and outs. I found out I actually knew more than her about the Pop Century due to the great thread right here! I actually decided to call myself on the Character breakfast at 1900 Park Faire and had no problem getting a PS for what I wanted. Incidentally, I am still waiting for a return email from that request to her 4 days ago!
Hope that helps, I don't want to bad mouth anyone but this is my experience.