Check your email! Merch Pass Superthread!

[theluckyrabbit]

I just tried to order the mug via the app and got 3 order confirmations. Not sure how that happened but I hope they at least ship one of the orders!

Are the order numbers all different? Check your credit card later to see how many times you were charged.

 

[Violetspider]

Well, the app finally let me put the ears in my bag but I can't get them through check-out. So I logged into my credit card account and sure enough there are several pending charges for the ears... be careful all!

 

[Kender]

... and now it's locked me out of my account. Awesome. Thanks, shopDisney.

 

[Keetchino]

I just tried to order the mug via the app and got 3 order confirmations. Not sure how that happened but I hope they at least ship one of the orders!

Crap. Just checked my email and I have 5 dang confirmation emails with separate order numbers for a stupid mug

 

[Violetspider]

I'm finally in on my browser, but everything from the collection is sold out. Booo! And I've got three pending charges for ears I couldn't purchase. Thank you Disney...I Love You!!

EDIT: OMG! I just received two email confirmations for the ears. And it looks like I received a 10% discount on one of them.

 

[Kender]

I'm finally in on my browser, but everything from the collection is sold out. Booo! And I've got three pending charges for ears I couldn't purchase. Thank you Disney...I Love You!!

EDIT: OMG! I just received two email confirmations for the ears.

I'm still stuck on autorefreshing in the waiting room since it went live LOL. Fairly sure that is not normal now.

Couldn't even get to my bag, but I'm finally able to log in again after it decided it didn't like my biometric login . With the same password that worked just a few hours ago.

I guess I'm at least not getting several confirmation emails and pending charges for something I never even got to checkout for

 

[Violetspider]

I'm still stuck on autorefreshing in the waiting room since it went live LOL. Fairly sure that is not normal now.

Couldn't even get to my bag, but I'm finally able to log in again after it decided it didn't like my biometric login . With the same password that worked just a few hours ago.

I guess I'm at least not getting several confirmation emails and pending charges for something I never even got to checkout for

Well, if one of my orders gets cancelled, I sure hope it's the full price one.

 

[Keetchino]

Now I get the joy of a 41 minute wait on the phone with customer service to cancel my 5 billion mug orders

 

[Kender]

I might check my local Disney Store on a whim today. I'll be checking the Outlet too that's further away since I'll be near there anyways (although I haven't seen MMMA show up there since January). I doubt they'll have anything, but worth a look. Needed to go back to Hallmark near the Disney Store anyways to get another of the NES ornament I originally bought for my big brother... and then decided I was keeping it for myself

Now I get the joy of a 41 minute wait on the phone with customer service to cancel my 5 billion mug orders

They must think you really, really like hot drinks

Seriously, though, I'm so sorry. Of all the things to get multiple orders of . Good luck! Disney IT was definitely up to their par this morning.

 

[midnight star]

Well, the app finally let me put the ears in my bag but I can't get them through check-out. So I logged into my credit card account and sure enough there are several pending charges for the ears... be careful all!

I checked my online banking app and don’t see any. But I never got the backpack into my cart so maybe that’s why?

 

[midnight star]

Whoever is the manager of Disney IT needs to read this thread to understand our pain of buying online

 

[TikiTikiFan]

I had big time issues with the app hitting my bank with pending charges when trying to get MMA stuff a few weeks ago. It'll drop off but it took about six days for mine. I wasn't happy lol! I don't trust the app anymore after that!

 

[midnight star]

I had big time issues with the app hitting my bank with pending charges when trying to get MMA stuff a few weeks ago. It'll drop off but it took about six days for mine. I wasn't happy lol! I don't trust the app anymore after that!

That’s why I was scared about using. So far it seems ok but I’m going to keep checking. This is why I use my credit card for this sort of stuff so my bank account doesn’t get drained...

 

[Violetspider]

Gads, I went to do a different search in the browser and ended up in the Virtual Waiting Room again. Doesn't Disney realize the collection has already sold out?

 

[midnight star]

I may make a run to the local Disney store just to see if they have anything.

 

[Keetchino]

Ok so customer service was a success, she was able to cancel all but one of the orders.

 

[midnight star]

Ok so customer service was a success, she was able to cancel all but one of the orders.

Awesome!!!

 

[Pharmgirl123]

Are the order numbers all different? Check your credit card later to see how many times you were charged.

All 3 have different order numbers and they did charge me 3 times. Thankfully, I called ShopDisney and got them to cancel 2 of the orders.

 

[dina444444]

What was released this morning?

 

[midnight star]

What was released this morning?

Big thunder merchandise but for general public and not under merch pass