Check your Chase Visa profile page

[Tigger2ntinkerbell]

Went into my Chase profile today, don't know why just did.
Found out under my profile phone number, someone had added in a phone number that I did not.
Had to call Chase and have it removed and had a fraud alert done.
So please go in your profile check your phone numbers deceive somebody added in their number

 

[CarolMN]

Thanks for the warning.

 

[Tigger2ntinkerbell]

Chase doesn't know how it got in my account, nor do they know when it happened.
I was asked to change my password, which I did.
Scary.

 

[we"reofftoneverland]

That is scary. Our chase Visa was used in the Orlando area a couple of summers ago. Not sure how chase caught it (maybe some algorithm?), but chase declined the purchases, shut our card and issued us new cards with a new number. So weird.

 

[we"reofftoneverland]

Just remembered another chase Visa moment. They seem really proactive, more than other credit cards. Once when we were getting gas at a gas station right outside of port Canaveral, our chase Visa was declined at the pump. We were kind of surprised, but we were dying to get to the port so we just used another card. We talked to them a week later after the cruise and they said it was a fraud alert because it was outside of our normal behavior.

 

[bluecruiser]

Thanks for the post. It reminded me I wanted to update the phone contact on my account to be my cell number.

While in my profile I noticed access attempts from a Mac OS X device (which I don't have/use) - three attempts on the same day, each 2 minutes apart. I called Chase and they said the attempts were unsuccessful, but I changed my password immediately.

 

[drusba]

Just remembered another chase Visa moment. They seem really proactive, more than other credit cards. Once when we were getting gas at a gas station right outside of port Canaveral, our chase Visa was declined at the pump. We were kind of surprised, but we were dying to get to the port so we just used another card. We talked to them a week later after the cruise and they said it was a fraud alert because it was outside of our normal behavior.

The Chase fraud alert system for the credit cards is very good. Over the years I have had two Visa cards compromised (and then replaced) and each time Chase caught it quickly and prevented the charges for the very reason you mention, the fraudulent charges made were not considered normal ones for us -- with the first one, someone tried to make charges in Saudi Arabia, where I have never been; the second one someone attempted a charge in Kansas City where I had not been for more than 15 years.

The issue for @Tigger2ntinkerbell is a new one on me. Whenever I have done any profile changes or additions, Chase has sent an email fairly shortly thereafter letting me know a change had been made and to contact Chase if I did not recognize the change. I wonder why that did not happen in relation to Tigger2nTinkerbell's change.

 

[HappilyEverAfter2007]

Will definitely heed the warning and check our account out. Thank you!

 

[cvjw]

Chase is on the ball. We have had to change our credit card number twice in the last few months due to fraud. Chase alerted me to the attempted fraud both times and had frozen the account so the charges couldn’t go thru. It is a pain having to update all the autopays though.

 

[Disneylvr1971]

DD had a fraud alert while in Disney in Dec from Chase. It was for a very small amount like $11, but they were quick to catch it. Also during that time DH was at a conference at the Swan and said several people there also had their accounts hacked.

 

[Tigger2ntinkerbell]

The Chase fraud alert system for the credit cards is very good. Over the years I have had two Visa cards compromised (and then replaced) and each time Chase caught it quickly and prevented the charges for the very reason you mention, the fraudulent charges made were not considered normal ones for us -- with the first one, someone tried to make charges in Saudi Arabia, where I have never been; the second

The issue for @Tigger2ntinkerbell is a new one on me. Whenever I have done any profile changes or additions, Chase has sent an email fairly shortly thereafter letting me know a change had been made and to contact Chase if I did not recognize the change. I wonder why that did not happen in relation to Tigger2nTinkerbell's change.

I have not received an email update from Chase or a call from them.
If this happens again I'm going to demand something more be done.

 

[kimberh]

Will check my cards now, Thanks for the heads up!

 

[Chuck S]

Just checked...mine's all good. Probably should check that kind of thing regularly.

 

[cm8]

Just checked mines as well! All is well

 

[clutter]

Between my Disney Visa and my SouthWest Visa, I'm good friends with Chase's fraud team.

Seems that every six months or so, one or the other get compromised. Chase is great about sending out new cards. They've overnighted them before when I was compromised two days before a trip.

 

[DisneyRegulars]

@tigger2ntinkerbell My guess is that Chase did actually send you an email, but the hackers who accessed your credit card account also hacked your email account and deleted the messages before you saw them. They probably did that first. This happened to my father and it was a huge fiasco because they got into all his accounts. Change your email password ASAP!!

 

[disneynutz]

While being aware of potential hackers and scammers is the right thing to do, in this case IMO it was an error by Chase who added the phone number to your account. If I had access to your account I would be doing more than adding a strange phone number to your account. Did you check the number to see who it belongs to? Changing account numbers can't hurt but I wouldn't get upset about a phone number.

Bill

 

[DisneyRegulars]

While being aware of potential hackers and scammers is the right thing to do, in this case IMO it was an error by Chase who added the phone number to your account. If I had access to your account I would be doing more than adding a strange phone number to your account. Did you check the number to see who it belongs to? Changing account numbers can't hurt but I wouldn't get upset about a phone number.

Bill

Just the opposite. When I forget my password they text me a verification code. When I’m making a suspicious charge they call me and ask if it’s okay. Changing the phone number is a very nefarious action by a hacker. Ingenious actually!

 

[Maistre Gracey]

I laugh when CC companies tell me it’s for my protection. Wrong. It’s for their protection. The card holder is never responsible for fraudulent charges.

 

[sachilles]

Florida tends to generate a lot of Fraud risk. If you are staying outside the disney bubble, don't be surprised if your card provider is very proactive on questionable charges.