Chat vs. Phone...Who will Answer First??

[kristenrice]

I have a simple question and I have been on hold with MS for 29 minutes so far. The chat option finally popped up and now I am number 2 in the queue...

Who will answer first????

 

[Sandisw]

I vote for the Chat!

 

[kristenrice]

Chat!!!

I was on hold over 35 minutes before hanging up. I didn't want to hang up until I was sure that chat could answer my simple question.

All I needed to know was how many points I had transferred in to my account! Such a stupid thing, but I had transferred BWV points in for a reservation, which we made at 11 months. We plan to move to AKV at 7 months which requires a few additional points and I could not remember how many extra points we had added to the transfer.

 

[n2mm]

I called last night and it said my wait was 16 minutes and after 16 minutes they picked up! Was surprised. I never call, but needed to renew my APs. I also put a request for a multiple reservation merge. Didn’t take very long.

 

[GrumpyInPhilly]

I've chatted several times in the last week and each time the wait time was less than 15 minutes.

 

[Douglas Dubh]

I tried calling this afternoon and the voice mail said they were busy and to call back later, then hung up. No option to wait.

 

[gharter]

Chat, if available, has been much faster.

 

[TexasChick123]

Chat is always faster for me. However, the wait time is usually longer than it says. Not crazy, but it is longer.