Chapter 5
In which our heroine cries, wants to go home, and helps our hero drink his Scotch.
Dear reader, this installment of our story might offend you. It will probably disgust you. It will almost certainly make you widen your eyes in horror. I hope it also makes you laugh. For we experienced a night at Disney I wish no one here ever has to experience, and it almost ruined our whole trip.
Im getting ahead of myself; first lets go back to where we left off
.
Mike and I finally dragged ourselves away from the lovely shiny new cars that well never be able to afford and walked over to Mexico for our ADR at San Angel Inn. You can read my full review of the dinner
HERE.
Just walking into the Mexico pavilion, and that perpetual twilight, brought tears to my eyes. This is where my father always made sure we sat down for a meal, this place that in so ways never changes, it just brought those moments back to me, with a smile, and made me instantly glad we decided to have our first dinner here to honor him.
We walked over to the Gran Fiesta Tour and there was no wait whatsoever. We had our pins with us, and people were constantly telling us Happy Anniversary, it was pretty awesome. It never really got old during the whole trip! The ride itself has changed since I was last there, but I think the new 3 Amigos storyline is pretty cute. Im partial to Donald, what can I say?
Mike pointed out towards the end of advanced the special effects must have been when the ride first opened, and how they were still pretty relevant today.
We went up to the podium to check in for our ADR. Our table was not ready, so we ducked into La Cava del Tequila and discovered what was to become one of our favorite places in Disney. I simply adore this place, almost more for the atmosphere than the drinks! Its warm, cozy, and everyone in there is super friendly. (You can read my review on our drinks
HERE.)
We decided to do a tequila shot in my dads name, and the bartender it turns out gave it to us free of charge. The setup is super cool:
I really didnt want to leave Cava, but we were certain to return at least once more on our trip! After more than an hour wait, our buzzer went off and we were shown to our table.
We had an AMAZING table location, right on the water. The food was really just OK for us, nothing special, but we both really enjoyed checking out the details on the pyramid behind us and the little special effects I hadnt noticed before.
In fact, if you look to the left (as you are facing the pyramid) in the night sky and you will see one very bright star. You know what? Thats the North Star, at least according to my iPhone
..

there also looked like there were a few shooting stars
which made me feel like my Dad was watching over us.
If I only realized his sense of the absurd was lurking over us as well
..
We returned to the YC late and quite full, but there was one surprise which awaited us! I had arranged ahead of time with Disney Florists to set up a very romantic From Mickey and Minnie with Love package. It really looked AMAZING! Here are some pictures:
An awesome, autographed and matted picture of Mickey and Minnie with simply GORGEOUS roses (and chocolate!):
The bed had rose petals in a lovely shape of a heart:
Tinkerbell speading her pixie dust!:
Towels with our names embroidered on them:
And a spa gift basket with all sorts of fun stuff, along with three electronic candles:
Truly, it was an amazing setup and worth every penny. I took some pictures and walked out on the balcony while Mike used the restroom.
This is where things went south.
Fast.
Not two minutes later, he comes running out onto the balcony, with a panicked look on his face. The toilet is overflowing. It wont stop. The WATER wont stop. He runs back over and throws down towels at the doorway to try to stem the flow from coming out onto the carpet. I run to the phone and call maintenance and tell them we have a plumbing emergency. They say they will be right up.
Five minutes pass
.
Mike tries to get the water to stop at least running into the toilet to try and stem the sewage filling up the bathroom and making its way into the carpeted area. He takes the top off the tank and there is black *Stuff* all in there. Looks like ashes or god only knows what. Cigarette butts, maybe?
Five more minutes pass
..
I call back to maintenance; they assure me someone is on the way. I call downstairs to the front desk (CL is closed) to ask them to get a manager to please help. They say they will take care of it.
Ten more minutes pass. Mike finally manages (HIMSELF) to get the water to stop running, but it has made it over our dam of towels and is saturating the carpet. The place stinks. Im getting worried about all our stuff on the floor of the closet, so I pull everything out and put it on the chair on the other side of the room.
No one has arrived.
I run downstairs to the front desk while Mike waits for someone to show. I talk to a manager; he calls maintenance and tells them to send someone over immediately. I explain the gravity of the situation and ask him if he can get us a different room that isnt covered in human waste.
He tells me the hotel is full. I explain to him again that our room cannot possibly be sanitary or safe at this point to stay in.
He looks around for a bit. Finds a few rooms. Standard view, non CL. At this point, Im willing to make the switch, but ask him if they will credit us the difference in our room. He offers to give us access to the CL but not anything else. All of you who know the difference between the cost of a Standard View room and a Lagoon view club level room will realize how ridiculous this is. Mike calls down to say maintenance has arrived, put TOWELS DOWN TO MOP IT UP. And have left.
The manager offers to credit me ½ our nights stay. Thats it. At this point, its almost 1 AM and Ive been up for almost 20 hours. I gave up and went back upstairs. When I got back to the room, Mike explained to me that maintenance had shown up but not housekeeping. We called, yet again, and housekeeping showed up. I hoped with bleach. Nope. Just more towels.
At this point, I looked around the room and saw our lovely flower petals, slowly being saturated by dirty toilet water. I am not proud to admit it, but I started crying and told Mike I wanted to go home. He brought me out on the balcony of our room, shut the door, and handed me a scotch and ginger ale. He kept it together when I was about to lose it. Thats why I married him. We sat out there and discussed our options, found something to laugh about, eventually just agreeing to call housekeeping one more time to swap out the towels on our soaked floor, and deal with it in the morning. We werent going to let one night ruin the next 7
. We were going to make the most of it.
We wore flip flops if we needed to go to the bathroom during that night, which we threw out the next morning, needless to say.
Of course, during all that drama, I had to do SOMETHING, so I redecorated the rose petals:
See? Told you I had a sense of humor buried down deep!
I had hoped the Mousekeeping staff would understand the next morning
.sadly, it was not to be.
The next morning, we immediately asked the Concierge Desk what was being done about it, but they hadnt even heard there was an issue. Perhaps no one thought it warranted attention? They managed to get housekeeping to clean the carpet, but even that took all day to complete. I will admit that the smell of carpet cleaner in our room was overpowering, but still better than the alternative. There was also a healthy dose of bleach in the bathroom, which made me feel a wee bit better. Housekeeping continued to be a disappointment, and it took four days of repeated requests to get the carpet (and old rose petals) vacuumed off the floor. No one in management ever contacted us for the rest of our stay about the issues, but I also was just looking to move forward and enjoy the rest of our time!
Thats the last youll hear about that drama though, because we have much better things to focus on, starting with Day Two coming up soon!
(You should all know that this did NOT ruin our trip, and well after the trip I have had multiple calls with Disney Resort Management and I feel that they have made an effort to really understand the problem and make steps to fix it for both Mike and I as well as future guests.)