Cancelling WDW due to cancelled cruise?

[kathi]

Has anyone had success getting refunded for park tickets due to a cruise being cancelled? We had 2 days booked at WDW after our 7-night cruise on the Fantasy. That was changed to a 4-night, so we will no longer BE in Florida for those 2 days. My husband is trying, but they are being firm on the "no cancellations" except DCL CANCELLED ON US.

 

[Cruising Engineer]

When DCL canceled our Sept 2020 cruise, DVC put our points back into our use year, but WDW just credited the tickets on the My Disney Experience. The credit is still sitting there.

 

[lanejudy]

Has anyone had success getting refunded for park tickets due to a cruise being cancelled?

Any chance you booked a package? You can cancel or push that out. Stand-alone tickets is going to be hard. They have SO MANY people who change plans for any number of reasons (Covid-related being #1) that they probably need to stick to their standard rule. You do know the value of those tickets won't be lost and you can use them towards new tickets in the future.

DCL and WDW are 2 completely separate entities as far as reservations and tickets and cancelling is concerned.

 

[kathi]

Any chance you booked a package? You can cancel or push that out. Stand-alone tickets is going to be hard. They have SO MANY people who change plans for any number of reasons (Covid-related being #1) that they probably need to stick to their standard rule. You do know the value of those tickets won't be lost and you can use them towards new tickets in the future.

No - we are DVC and were able to cancel the reservation outside of 30 days, so we are ok with that. It was just a ticket purchase. I get it that people change plans and the tickets are non-refundable, except DISNEY changed my plans, not me. That should count as an exception (in a normal world where customer service actually still matters).

 

[plutolovr]

No - we are DVC and were able to cancel the reservation outside of 30 days, so we are ok with that. It was just a ticket purchase. I get it that people change plans and the tickets are non-refundable, except DISNEY changed my plans, not me. That should count as an exception (in a normal world where customer service actually still matters).

Actually, Disney Cruise Line and Walt Disney Travel Company are separate companies, operating separately. Once doesn't really care what the other does. Your cruise cancelling has not impact on you being able to get a refund on your ticket purchase.

 

[kathi]

DVC cared - members were able to get some of the restrictions removed for cancelling inside the 30 days, so I'm not buying the "we are 2 different companies" thing as set in stone.

 

[brentm77]

DVC cared - members were able to get some of the restrictions removed for cancelling inside the 30 days, so I'm not buying the "we are 2 different companies" thing as set in stone.

I have had success for personal reasons in the past. Be nice, but persistent. Keep escalating as needed, and I think you will eventually get it.

 

[DIS_MIKE]

I called Disney a month ago and explained how I was looking to book Boo Bash tickets and wanted to know if they were refundable just in case something happened with my upcoming cruise. Cruise gets canceled= entire trip gets canceled.

The CM explained to me that the tickets were non-refundable but in the case of my cruise getting canceled, I would be able to receive a credit to use for another trip with no expiration.

A bit shocked they are being so firm. I would definitely try again.

 

[AquaDame]

If they allowed this a lot of people would take them up on it I bet... after moving my 2020 trip three times I'd certainly try if they cancel my sailing this March. I'd really want to give up... every time I push the trip out the price goes up which isn't a great feeling. Now with Genie+ as well I'd almost prefer to just hold off and see how it evolves.

 

[kathi]

If they allowed this a lot of people would take them up on it I bet... after moving my 2020 trip three times I'd certainly try if they cancel my sailing this March. I'd really want to give up... every time I push the trip out the price goes up which isn't a great feeling. Now with Genie+ as well I'd almost prefer to just hold off and see how it evolves.

The difference is DCL Cancelled my cruise, I'm not cancelling it. They changed it from a 7-night to a 4-night, so we will not be in FL for when I had my DVC reservation.

 

[ldo]

We had a $500 ticket that someone was not using in May. I went to MS and they said instead of having the ticket value "held" for a future ticket, that they preferred to issue a Disney gift card, which could be used for tickets, DCL, WDW resorts, Disney store, etc. We used it on room charges for our May trip, etc. Pretty sure I could've used it to pay next years DVC fees as well. I'd request that.

 

[AquaDame]

The difference is DCL Cancelled my cruise, I'm not cancelling it. They changed it from a 7-night to a 4-night, so we will not be in FL for when I had my DVC reservation.

I know, that's why I said "I'd certainly try if they cancel my sailing this March".