Canceling a WDW package

[ks12066]

What are the stipulation for cancelling a reservation if you have only paid the $200 deposit and you are not going until July.

 

[KikiFan]

You should get it all back. I had my entire package paid for, had to cancel 12 days before our departure and they returned 100%

 

[Indy's Girl]

Except I think if you purchased the vacation insurance from them, I have heard from other posters that you wouldn't get that back.

 

[rie'smom]

You have until 45 days before your trip to get a full refund when you cancel if you booked with WDW.

 

[Alztybrn]

I believe as long as you cancel prior to 45 days of your trip, it is 100% refundable.

 

[disneyfan2]

what happens if you cancel within 45 days. would they honour a credit towards a re-scheduled trip. anyone ever done this?

 

[bytheblood]

If you cancel before 45 days, you get everything back with the exception of the non-refundable vacation insurance.

After 45 days, you can lose up to $200 depending on when you cancel.

 

[rie'smom]

These are the rules:
You must pay a $200 deposit within 14 days of reserving
your package.

Final payment of the entire remainder is due 45 days prior to check-in. You have to pay in full right away if you are booking less than 45 days in advance.

You can change or cancel your reservation without penalty up until 45 days in advance. From 6 to 44 days in advance, there is a cancellation fee of $100. If you cancel 5 days or less in advance, you pay a $200 penalty.

Any changes that result in a rate change, such as applying a discount code, reducing number of days and/or changing to a differently-priced resort, made 45 days or less prior to arrival, are subject to a $50 fee.


Beware - WDTC usually adds nonrefundable travel insurance to your package by default. If you don't want it, tell them while you are making the reservation. Once you hang up, it's too late. You can add the insurance later if you wish, up until your final payment is due. You can also buy travel insurance directly and usually save some money that way.

 

[bytheblood]

Beware - WDTC usually adds nonrefundable travel insurance to your package by default. If you don't want it, tell them while you are making the reservation. Once you hang up, it's too late. You can add the insurance later if you wish, up until your final payment is due. You can also buy travel insurance directly and usually save some money that way.

This is not accurate. You have 14 days to cancel the insurance off once you have made your reservation.

Did it myself, so I know it to be factual. Booked Dec 19th and when I changed to WL on Dec 30th, I had the insurance removed from my reservation. I was told by the CM who I asked if I could remove it that if it was within 14 days of booking I could.

 

[HolliePoppins]

This is not accurate. You have 14 days to cancel the insurance off once you have made your reservation.

Did it myself, so I know it to be factual. Booked Dec 19th and when I changed to WL on Dec 30th, I had the insurance removed from my reservation. I was told by the CM who I asked if I could remove it that if it was within 14 days of booking I could.

Hey you booked the first time on my birthday. Wish I was doing that. You are right about the travel insurance and the 14 days. It is printed on the back of your conformation in the "Cancellation and change fees prior to guest arrival" section. I did this also when I booked last year. Just beware the cm I had told me because I paid in full(this was 6 months in advance) that they do not refund the ins. but they were going to do it anyway. This is not true. It does not stipulate any payment you may have made it just says within 14 days of booking.

 

[bytheblood]

I have always been told that after 14-days, insurance is not refundable. You are not paying this to Disney, but to TravelGuard.

 

[Kristina]

Isn't it different if you book online vs calling at talking to a reservations person directly? I always thought that online wasn't a good idea, although I can't remember why .

 

[redheadx3]

If I cancel or have to change dates and my reservation (booked thru Disney)
included non-refundable airfare, would they refund that also? or Is it just tickets and hotel?
I ask because I would like to book early to get best airfare but we will be traveling during some school days. So, if instance, if my kids were sick too many day earlier in the year I may need to cancel or change dates so not to miss any more school.

 

[HolliePoppins]

I have always been told that after 14-days, insurance is not refundable. You are not paying this to Disney, but to TravelGuard.

Yes this is what I did. I called to cancel within the 14 days and she tried to tell me because I had paid in full they did not refund the ins. but they would do it anyway. But this is not true they make no stipulations on what payments you might have made just that it has to be within 14 days of booking. She was very nice and was taking the ins. off so I didnt mention it. Maybe if someone reads this and the same thing happens to them they will know they can get the ins. back. Maybe it will help someone.

 

[mking624]

Last year we booked and paid in full right away. They had added travel insurance without even asking if we wanted it (FYI, if you call to book, they cannot just add on insurance without your knowledge...they cannot make it default add on, they MUST ask if it's an option you want). When I hung up, I checked rate online, and realized they added insurance (cost diff) so I called back. The CM said they gladly refund and/or drop insurance as long as it's within 14 days of booking. He also wasn't very pleased that a CM added it onto my package without my knowledge.

 

[HolliePoppins]

Last year we booked and paid in full right away. They had added travel insurance without even asking if we wanted it (FYI, if you call to book, they cannot just add on insurance without your knowledge...they cannot make it default add on, they MUST ask if it's an option you want). When I hung up, I checked rate online, and realized they added insurance (cost diff) so I called back. The CM said they gladly refund and/or drop insurance as long as it's within 14 days of booking. He also wasn't very pleased that a CM added it onto my package without my knowledge.

We have gone 4 times and they never ask they just automatically add it on(which they should not be allowed to do). I remember another thread about this and people were saying the same thing, that they do not ask and just add it on and then they find out about it when they get thier conformation. I did know this but forgot all about it when I booked last year and saw it on my conformation and immediately called to get it taken off. I do not know how they can get away with this. Dont get me wrong I LOVE disney but they should not be doing this this.

 

[ampc3]

They also automatically add it on online, you can take it off of course, but if you weren't paying attention it would also be added on.

 

[mking624]

They also automatically add it on online, you can take it off of course, but if you weren't paying attention it would also be added on.

The difference is that the option is visible and you have the option to uncheck it. When you book via phone, the option has to be presented as an option...they cannot automatically add it without your knowledge.

 

[HolliePoppins]

The difference is that the option is visible and you have the option to uncheck it. When you book via phone, the option has to be presented as an option...they cannot automatically add it without your knowledge.

I totally agree with you but they do it. Not sure how they get away with it.

 

[mking624]

I totally agree with you but they do it. Not sure how they get away with it.

If they do it, you can always call back and ask to speak to a supervisor. Make sure whenever you book something that you note the CM's name just in case any problems arise...that way YOU have documentation (I'm sure their system denotes who booked the ressie, but at least if you need to write something or whatever, you have the person's name). It really upsets me that there are CMs who add on optional items without even mentioning them to the guest.