- May 11, 2010
Did you need any particular information to get them to help you. I called today and the girl I spoke with, said that since I was Canadian I would have to wait until the welcome package came in the mail. She said something about Americans having their Social Security Number attached to the contract, whereas Canadians do not have this info and such they can't help me over the phone.You should call in. Ours closed on Jan 4th and deed was recorded on Jan 5th. I called in today to get the member id and activation code and points and everything was already loaded on account. They were actually super helpful, stayed on the phone with me when I signed up the account too. Supposedly ours was already on record since January 11th.