I agree that the Landry card policy may have been part of the waiting issue, and that it’s hardly fair to reservation holders. But in our case there was clearly something else going on. Not EVERYONE checking in had a Landry card, some had ADRs and some simply walked up and wanted to eat. I was close enough that I could both see and hear everyone checking in. And we waited over twice as long as the cardless walk-ups with parties of the same size. ALL of them, and everyone else too. The hostess looked right at us a number of times and was well aware of how long we had been waiting compared to everyone else.
Perhaps she had lost our check-in slip in the mess on her podium. But if that was the case, there is no way she should have then placed it at the END of her 10-12 slip seating queue, given that our check-in time was 45 minutes prior. She then seated every single slip in front of us (everyone who had checked in a half an our after us with or without a Landry card, I saw it) before we were taken to a perfectly ordinary table that was not particuarly more accessible than any other. Our son left his chair to the side and walked with assistance to the table.
The best possible interpretation of our experience was that the hostess screwed up, misplaced our slip, and was trying to cover up her mistake, very badly. However, this is one of the very few times (in my long experience of taking my son places - he is an adult and this was his high school graduation trip) that I had a strong sense of being treated badly on purpose. It was so odd that I could hardly believe it myself, and was searching for other explanations. We had been very polite and given her no reason for offense. We had waited and a observed patiently before detecting an issue and re-approaching the podium. This is NOT an insinuation I make lightly, but this woman’s manner and actions toward us were definitely off. Even a Pollyanna like me had to admit it.
That said, our wonderful experiences at Disney have outnumbered this extememly strange incident 100+ to one! And our server at Yak & Yeti was perfectly nice. But the memory of that woman’s bizarre treatment of us has soured us on that place forever. There too many other wonderful places to enjoy!