Dining reviews are so subjective and largely irrelevant from person to person so I hesitate to post, but had dinner at CBS last night so wanted to chime in with my two cents. While I have been following the fun commentary and banter on this thread, I really hadn’t read/paid much attention to blogs, etc as I wanted as clean an opinion as possible.
First off, I can fully appreciate off nights, bad nights, training, etc. One experience does not a restaurant make and I’ll give it a second chance, but of course first impressions are powerful.
Second, personally I think the prices are fine and generally consistent with vacation dining options or nicer restaurants in general. That part doesn’t bother me at all. But with price does come some level of expectation, for me at least.
Third, it was a busy Saturday night and the restaurant seemed full if not nearly full.
Fourth, I’m glad the reviews posted here seem to be more positive than mine, so that tells you it’s likely an anomaly, or me! You can take your pick.
Unfortunately we didn’t really love our experience, primarily due to the service. It was slow - 10 minutes for anyone to first come to the table, 60 minutes from ordering for entrees - some may like that kind of timing, but for us it was slow. Drinks, refills, and the general flow just seemed to take forever with a few “I think he forgot” moments throughout. Tables who were sat and ordered after us got their food before we did, making me wonder if there had not been some sort of technical error. I don’t totally mind if things drag, but at least an acknowledgment of some sort goes a long way.
Food wise, we got the Shrimp Remoulade app which was fine, but not a flavor or texture I appreciated. For entrees we had the gumbo and burger. All were fine (although the gumbo portion was a little small, in my opinion) but nothing we’d be clamoring to go back for.
A physical attribute of the restaurant I found interesting - we were seated in the “outer area” in a semi-circular room that faces the boardwalk. Tables in this room have glass tabletops whereas the rest of the restaurant looked like it had white tablecloth tables. This felt like a room I’d want to be in during the day for tea/lunch/brunch enjoying the views and good times with friends, not for a nice dinner. The room with the carousel and rest of the restaurant had more of a nicer dinner vibe, IMHO.
This is kind of picky. I know it’s the way of the world with many restaurants these days and is common in many parts of the world, but personally I don’t love the setup where servers enter your order on a device. Standing over our table for another 30-45 seconds after we order while you enter everything seems weird to me. Likely a training thing that improves over time one would think. And of course with this setup comes the hover while you pay/enter the tip (with the three obligatory % suggestions). I may be being too old school with this opinion, not sure.
Sadly, as we weren’t totally feeling the vibe and service, we didn’t order dessert. Probably missed the best part, I guess!
TLDR: Busy Saturday night dinner, service sub-par and perhaps a result of the newness of the operation, didn’t enjoy the setting of the “outer” room, food was fine. WDW has a lot better ‘elevated’ dinner options around property in my humble opinion, but I could see this being a solid brunch/lunch/tea/drink spot. I’ll give it a second chance.