Bummer! PIN Code

[WeCantWait]

What a let down we just had. On January 19th I recieved a pin code for free dining for stays up until 6/30 in my email. It said "Enjoy a free dining plan (my maiden name) (my married name) family!" I tried clicking on the link in the email to book and they asked me for my name and zip code. After entering that I recieved an error message that the name and zip do not match the name and zip that the offer was for.

We decided to call. The CM told me that the pin is actually for my mother. Why it was sent to my email and had my married name on it is still a mystery. It had her address. So frustrating. My mother hasn't stayed on Disney Property in about 15 years while we go every year.

When I asked the CM to please remove my email address from offers for my mothers household, she told me she couldn't figure out how to do that. She said my mothers household wasn't showing my email address at all and she had no idea why that PIN would have gone to my email. She then asked me to fax her the email I recieved. Now I'm waiting to hear back from her. Ugh.

 

[whodatdare]

I bet they will give you the offer if you were able to prove it to them.

 

[wdwmaw]

Call back and keep calling till you get the reservation in your name and address. Each time you call, have the conversation as if it was the first time calling. When its time to book just tell them that your address has changed and give them your new address.

 

[sandymandr]

And then call back again.....and again. Keep asking different people until you get one that will help you and make it right! It takes time, but will be worth it!

 

[mama2ella]

don't blame you for being frustrated...hope it all works out for you to get the discount!!

 

[WeCantWait]

Thanks everybody. Thankfully it all worked out. After faxing a copy of the email, a very helpful CM from Guest Services called us and told us they would honor the PIN code for us.

Unfortunately, I did not book the air when we were first denied the access to the code and now the air is an additional $160 pp. It's a holiday week. (4th of July) We booked everything anyway, we fly Southwest so there is no charge to change dates. If free dining comes out for August we will change our dates.