Bringing Home the Magic - Part 2 - 8/18/07 - 9/01/07- list of cruisers on page 1

[leira1989]

It's 5:11AM here and the system is down. I can't book anything . I'll just have to try later. I was up at 3 and shoulda tried then.

 

[momma4v3]

It's 5:11AM here and the system is down. I can't book anything . I'll just have to try later. I was up at 3 and shoulda tried then.

It has been up and down since about 4am when I started booking for my inlaws. I could not logon with their ressie number but I could get (I think) their excursions using my ressie since we are linked. I am still trying to book their Palo's and one more excursion. While they have been down I scan the disboards!!!
Good Luck!

 

[leira1989]

After a long and drawn out process, I was able to get my PALO Brunch & Dinner, and my excursions booked. A survey kept popping up every time there was a system error, so of course I used that opportunity to express my frustration using the DCL web site to book anything.
From reading these boards, it appears the system is always down or experiences lots of errors on days and times when customer demand is high. From what I have experienced with Disney, they should be able to see this pattern, prepare for the higher demand for service, and solve this problem.

Now that I'm done ranting................ We booked 3 excursions. Due to my couch-potato tendencies and BUDDY's health, we chose mild activites. We are taking the bus tour in Barcelona and 2 winery tours in Cadiz and Tenerife.
I am pleased since on our 1st Disney cruise, we booked last minute and didn't paticipate in any excursions. We booked a couple of taxi tours and shopped. I hope to learn a little more about the world this time, even if it is a Disney-approved verision!

 

[Pluto 2]

i got everything that i wanted got off work at 6 went online around 7.
most things were still opened i seen only a few excursions that were filled up.

 

[Pluto 2]

Hi all,
Stayed up to watch the Magic arrive into Tenerife via webcam. I've loaded the video onto youtube the URL is: http://www.youtube.com/watch?v=SG6UUWtsNa0

nice video

 

[momma4v3]

After a long and drawn out process, I was able to get my PALO Brunch & Dinner, and my excursions booked. A survey kept popping up every time there was a system error, so of course I used that opportunity to express my frustration using the DCL web site to book anything.
From reading these boards, it appears the system is always down or experiences lots of errors on days and times when customer demand is high. From what I have experienced with Disney, they should be able to see this pattern, prepare for the higher demand for service, and solve this problem.

I have been on and mostly off trying to take care of my inlaws. Finally after 4 1/2 hours, I am finished. The Palo ressies weren't their first choice but I was able to get both a brunch and dinner. I was able to get their excursions. I booked our excursions last week after they upgraded us to a cat3.
I did not have this problem with the 10 day cruise last week. I took care of us and my in laws. I got up at 3 and was back in bed by 4:30am. There were more excursions on that one.
I did not receive any invites to do a survey. Pity, I am tired and I could have expressed my frustration , too.

 

[DisCrazzy]

I was up at 2:45, got on the website by 2:59, but before I was able to confirm anything, the system crashed. After logging on about 7 different times, and Disney kicking me back off, I was able to book excusions for Barcelona, Tenerife, Palo brunch and dinner, and a spa treatment. I took me until 4:20, but I did it!

Good luck to everyone trying to book their ressies!

Jennifer

 

[Mmouse1964]

sorry to hear all you early risers were having troubles. we were up at 6:30 and had only one glitch. got all our Palo reservations, brunch, tea and dinner. we have only done the dinner before, and the last trip I was too tired to really enjoy it. (I had one too many margaritas on our excursion that day ) Looking forward to the tea and brunch.

also booked our excursions, everything but cadiz, which we have yet to make a decision on. should finalize that in a little bit.

 

[inkkognito]

Arghhhhhhhhhh!!! I was up at 3 and tried till 4 for both myself and my clients w/no luck. Have been trying all morning, and sometimes I get all the way to the end and it gives me an error just as the excursion booking is about to complete. Anyone else still beating their heads on the computer screen like me? Pity poor hubby, as I was up till 4 trying this and it's still not working, so I am quite the crab today.

 

[DenverVal]

I was up booking at the opening, got our Seville tour booked, and was in the process of booking parasailing when the system crashed Then it wouldn't let me log back in. Finally got my reservation to come back up, and it was better behaved, SLOW, but I did finally get my Castaway Cay excursions and Palo dinner and brunch booked. Started at 1 am and finished an hour and a half later That was way past my bedtime.

 

[faireygod mother]

I was one of those dedicated DCL groupies lol who stayed up till 3am. After some frustration and persevearance. I got everything booked we wanted. I was in bed at 4am. I logged back in this morning to dbl check and the only problem was with the oceaneers lab. It will not let me add DH to p/u DGD.

 

[momma4v3]

Arghhhhhhhhhh!!! I was up at 3 and tried till 4 for both myself and my clients w/no luck. Have been trying all morning, and sometimes I get all the way to the end and it gives me an error just as the excursion booking is about to complete. Anyone else still beating their heads on the computer screen like me? Pity poor hubby, as I was up till 4 trying this and it's still not working, so I am quite the crab today.

I started a little before 4 this morning to book my in laws excursions and Palo. The site was up and down for what seemed like forever. It too would crash as soon as the excursion would be almost complete. Once I received a message that the excursion was booked. I was bummed for my in laws. But around 7:30am the site started to work correctly, slow but it stayed up. I tried their excursion, again, and it was available. Who knows????? I am extremely tired and frustrated; especially since I will not be able to get back to bed until tonight. Pity my family.

 

[inkkognito]

I have a very kind and helpful DCL agent on the phone with me right now. She was able to ascertain that the one ressie where it crashed at the end actually did take, and she managed to get me another one before the system whacked out on her. In the meantime, I am trying to do another client's via my laptop....true multitasking, but I WILL get 'em!!

 

[DenverVal]

Go Barb! And to think I was cranky because I was trying for only a few excursions for one family! (well it WAS the middle of the night!)

 

[kugalbelle]

OHH what a wonderful vacation you will have, we are on 2 of the cruises with you, both the Aug 8 med and then the Transatlantic. Im not sure what I am more looking forward to the relaxation or the TLC of concierge in our first ever cat3!....ahhh what a vacation we are all going to have.

Looking forward to meeting everyone real soon.
Pauline

Also really looking forward to Concierge and our first Cat 3's on the 11-night (Jul 28th) and the Transatlantic (still wait listed for Cat 3 on the 10-night (Aug 8th)).

Would also love to meet everyone too ... any plans been made for meeting up?

 

[slindamood]

Arghhhhhhhhhh!!! . Anyone else still beating their heads on the computer screen like me?

YES!!! I have not gotten on.
Have resigned myself to the idea that this vacation will not be made or broken by one reservation.
I wimped out at midnight - - when I adopted the above philosophy - and got on at 9 AM. Failing repeatedly, called DCL. The CM said everyone there was on the phone with someone trying to get on - that the system was down. She said that usually it takes 2 hours to get it going (I guess they have experience with this!) so try back.

GOOD LUCK!!

 

[GaCruisers]

Well after 8 hours of trying I finally got the system up long enough to make all our reservations.
I hope it stays up for everyone else now......
Does anyone know when we will be getting information from Disney???
I heard the Med groups would get some sort of special packet.
Thanks

 

[Pluto 2]

what did people get for excursions?
were doing barcelona montserrat half day
cadiz- seville on your own
gibraltor- city under seige
tenerife- tenerife teide and the garden of the valley

 

[Hazy]

I did pretty well with our reservations. I was able to book Palo for Matthew and I. Booked Noah in Flounders for at least our Palo night, and some tubes for Castaway Cay. Not much, but at least I got what we wanted.

Robb

 

[inkkognito]

Still whacking out on me. I am going to try later this evening and see if it decides to be more stable.