BOULDER RIDGE VILLAS & COPPER CREEK VILLAS & CABINS: Wilderness Lodge DVC Expansion Thread

[cmdg]

So glad I saw this! We are planning a trip for July 2016, but if there is going to be some major construction going on we might switch. Any ideas on what might be happening next summer? We so love the lodge and would hate to miss it.

 

[circhead]

From what I have read the construction at WL is going to be a 2 year project. They are adding additional buildings and the bungalows.

 

[cmdg]

From what I have read the construction at WL is going to be a 2 year project. They are adding additional buildings and the bungalows.

And I'm guessing that could mean a lot of extra noise! It may be the Poly for us.

 

[DaddyMickey]

I've called 5 times. Was offered nothing. Lol. I booked on a bounceback that has zero availability left.

 

[FTM22]

I've called 5 times. Was offered nothing. Lol. I booked on a bounceback that has zero availability left.

Keep trying. Also POLITELY mention the DIS (my TA did and it was like a code or something) and your awareness of the offer. You do have to speak to Guest Services and you may have to ask to be transferred. The only catch I know of is if your trip is NOT on/after the actual closure date of October 25th. That may have something to do with it too.

 

[stitchfan18]

I've called 5 times. Was offered nothing. Lol. I booked on a bounceback that has zero availability left.

That's what my conversation with the First Lady I talked to was like. She eventually realized I needed to talk to guest services, and when I asked what they could do because the noise with little ones wasn't going to work, and we weren't wanting to pay extra I was offered the CR. I was on the phone for about an hour by the time it was all said and done.

 

[Lehuaann]

Keep trying. Also POLITELY mention the DIS (my TA did and it was like a code or something) and your awareness of the offer. You do have to speak to Guest Services and you may have to ask to be transferred. The only catch I know of is if your trip is NOT on/after the actual closure date of October 25th. That may have something to do with it too.

I also wonder if the courtesy adjustments are only being extended to guests who already had Oct 2015-2016 reservations secured *prior* to the construction being announced?

 

[kmorlock]

AKL must be the go to option? They always try to move us there whenever construction or pools close. I told them initially that I just really don't want to be there so we did not discuss it further. I would suggest requesting directly where you want to go.

 

[FTM22]

AKL must be the go to option? They always try to move us there whenever construction or pools close. I told them initially that I just really don't want to be there so we did not discuss it further. I would suggest requesting directly where you want to go.

I believe AKL and WL are the closest in price point as well similar in room and hotel type. Also, AKL seems to have availability - maybe because of the size. We did enjoy it last time but some of the crew wanted to go back to WL. I agree on requesting specific things being the best course of action while being open to whatever is offered as well.

 

[FTM22]

I also wonder if the courtesy adjustments are only being extended to guests who already had Oct 2015-2016 reservations secured *prior* to the construction being announced?

That may well be the case because if you reserve now you should be notified of the construction since it's been made public. Certainly we are in the category of previous reservation as we made ours in April.

 

[kmorlock]

I believe AKL and WL are the closest in price point as well similar in room and hotel type. Also, AKL seems to have availability - maybe because of the size. We did enjoy it last time but some of the crew wanted to go back to WL. I agree on requesting specific things being the best course of action while being open to whatever is offered as well.

Yes, almost like a Jedi - just use the force!

 

[kirsty ogg]

we have two weeks booked at WL from the 29th October. but booked with the uk WDTC. they have basically told me to sod off and that no one booked with the Us WdTC has got $100 off a night. she just said to sit tight and I should get a letter at some point to advise me of whats happening.

 

[diddldonna]

we have two weeks booked at WL from the 29th October. but booked with the uk WDTC. they have basically told me to sod off and that no one booked with the Us WdTC has got $100 off a night. she just said to sit tight and I should get a letter at some point to advise me of whats happening.

Thats really not nice

I have booked from the Uk with Virgin holidays and sent email, they said they don't have any info but would look into it. If no further update by the weekend, another message needed.

 

[kmorlock]

we have two weeks booked at WL from the 29th October. but booked with the uk WDTC. they have basically told me to sod off and that no one booked with the Us WdTC has got $100 off a night. she just said to sit tight and I should get a letter at some point to advise me of whats happening.

Sounds like a delay in one side of the Travel Co. Communicating with the other. Even the U.S. Agents in Reservations and Guest seem to not be on the same page. Does the UK side have a Guest Relations or Guest Services. Here, we have to call regular Reservations, and request transfer to Guest Services.

 

[kirsty ogg]

i have also just called the usa guest services who point blank said they were doing nothing for guests. that they could just change resorts at our own cost.

 

[jtowntoflorida]

I think everyone will have more luck if you deal with someone in person once you arrive, but that's just my opinion.

 

[FTM22]

I have no idea how the international guests should handle this. I do know that if you get a less than magical cast member, calling back is a good option. As someone who has a confirmed change, I can say they certainly have done the $100/night/room. If that is what you want, then time probably isn't as critical as if you want to change resorts. Did you mention that it was on the DIS? Our travel agent said that and all of a sudden the deal was done. It's worth a try.

 

[kmorlock]

i have also just called the usa guest services who point blank said they were doing nothing for guests. that they could just change resorts at our own cost.

I' m sorry you are going through so much. Maybe calling again (that must be hard internationally) and make sure they transfer you to Guest Services . Mentioning all the DISBOARDS members who have been offered the discount could help too like another poster said. If you want to move resorts, that should not be an issue either. I went thru a lot of problems getting a resolution too so good luck! It was not until I said I was going to cancel or find an offsite option because of all the nastiness that they actually listened.

 

[kirsty ogg]

I have done everything advised and they told me the DISboards were full of nonsense.

 

[waffocopter]

I did not mention DIS by name, just that I heard confirmation of construction at WL through a forum. I hope the people who had problems call back and get a different cast member, since there are clearly several that did offer the discount. That is...unless there's only one doing it right and we're all getting her on the phone. >_>