Booking CP

[emily1982]

I have just spent over an hour on hold to disney to try and get CP, was just thinking about hanging up when a lovely lady greeted me with an 'hello this is disney', i'm glad i hung on as i really wanted to eat at le cellier, and their were hardly any times left for xmas eve, so we are eating at 4pm and watching the candelight show at 8:15, which i'm so pleased about!

 

[Danauk]

Hi Emily, I'm gald you got the times you wanted. I phoned at 12:00 too and was only on hold for 5 minutes before I spoke to a cm. We booked the 6:45 show for the 27th with an 8:15 ADR for Alfredo de Roma.

 

[Goofyish]

DW is on phone as I type booking out CP package. Got through straight away without going on hold

She keeps saying she can't tell a word the CM is saying

Got it - 6:45pm performance and then eating at Rose and Crown at 8pm. We wanted 8:30pm, but couldn't have it for some reason.

 

[emily1982]

yeh i had to really listen....the lady's voice was so high

 

[minniemouseuk]

I've just posted this message on another board. You may find it interesting...
**********************************************************
I took the day off today especially to book the Candlelight Processional dinner package.


Anyway the first time I dialled (at 7am USA eastern time, or it may have been a minute or two before), I'm informed that the line is currently closed. I redail, and am told the same thing.

The third time I'm told "Welcome to Walt Disney World Dining" or words to that effect. I'm then presented with the following options (text isn't 100% accurate):-

PART ONE
Press 2 for dining at the Grand Floridian's Victoria & Alberts
Press 1 for other dining

I press 1

PART TWO
Press 2 if you are from the Orlando area, or if your vacation is within the next 7 days
Press 1 if you are planning a trip ahead of this time

I press 1

PART THREE
Please enter your reservation number, or your 10 digit home telephone number, followed by pound(?)

I'm now compltetely thrown as my reservation number is only applicable in the UK, and my home telephone number is less (or more with area code) than 10 digits. So I do nothing and hear "I'm sorry, I didn't catch that..." and it repeats part three. Again, not sure what to do, I do nothing, and then hear this...

PART FOUR
Press 1 if this is your fourth or more trip
Press 2 if it isn't

I press 1

Anyway, I then get through to music, and continue to hear music for the next 40 minutes!!! I feel totally exasperated, given that I rang at 7am on the dot.

Anyway, I decide to hang up (it's an expensive call from the UK).

I ring WDW DINE again, and try a different approach...

In PART 1, I select option 2 for Victoria and Albert's. I get straight through to an agent, who then says they will have to transfer me (which was what I expected to happen). I then expect to be back in the same queue again, but another agent answers in a matter of seconds! And I then proceed to book the Candlelight Processional package (We're going December 15th at 5pm, followed by dinner at Le Cellier. We did want Coral Reef but were informed it was full!!!).

I'm really excited about the event, but found the telephone service appalling. Has anyone else had similiar problems?

minniemouseuk

 

[emily1982]

i got all the options you got...and i haven't got a ressie number so i typed in my phone number, i knocked the '0' off the beginning though, so it made my number 10 digits...glad you got there in the end!

 

[Danauk]

Emily, how is the planning going?

 

[emily1982]

erm.......it is going okay

i have, so far, got an A4 piece of paper and listed the dates and wrote on what i have planned so far...so cp, at this rate i might have the whole trip planned by about.........2010!lolol

I tried to book cirque for the 27th, but the site won't let me book, so will try later tonight...hows your afternoon gone?

oh, i've also, been looking on forums for recommendations for xmas dinner, and might book boma's also!