Blackrock Revisited - An Update

[DVC4US]

I have to question what is really going on, not only at DVC but at all WDW resorts. Lynn Mitchell states that all resorts are using "room ready". But if you read the following thread you will see that other WDW resorts are doing something different.

http://www.disboards.com/showthread.php?t=809765&highlight=fax

They are saying you can't send in faxes anymore and if you call the front desk they will forward the call to CRO. But they also say that all request are now time stamped so it sounds like it makes a difference when you make the reservation and when you make the request. This is how it should be with DVC. You should have first choice on your request if it is your home resort. That should be a perk for making a reservation at your home resort along with the 11 month window. Of course, with all the different ways the resorts are handing out rooms who knows what you'll get.

 

[sjdisneywedding]

Reading these posts has me a little surprised with the lack of understanding here. Room Ready means a guest can only get the rooms that are ready when they check in. That is all that is in the system at that time. This feeling that "if I arrive later I'm screwed" is wrong. The best room in the house might not be ready until 4:00. The person checking in at 4:15 might get it while the 10:00 a.m arrival gets the left over from the previous day. There is no perfect system guys, but room ready makes the most sense. I'll bet if we started a poll, most guests would rather get into a room than wait all day for a chance of getting there requests. I just waited from 12:00 to 4:30 to get into a room at BCV and guess what I got neither of my 2 requests. BCV by the way is NOT USING ROOM READY. My room was assigned and I had to wait. They wouldn't give me anyhting any sooner. Remeber nothing is perfect. Guests getting into rooms arely is the best system IMO and that means room ready. Please, someone who knows how to start a poll, please do so.


DAVE

Actually in my opinion you are not really completely understanding. You are taking "room ready" way too literally. They cant ONLY get the rooms that are ready exactly when they check in. They can also tell the CM they would be willing to wait for the next open NS room or non HA room or whatever. Besides this fact, the earlier arriver usually has many more options available to him/her. How many options are available to someone checking in at 11 pm after 99% of the guests have already arrived. How perfect of a system is that where a guest potentially books 11 months prior and gets no flexibility whatsoever.

Anyway, its not about a system that would be perfect, nothing is perfect. Its about creating a system that has some fairness to it and Im sorry but just because you get an earlier flight shouldnt mean you get more choices.

At the very least their should be a system in place that has a standard set of rules As you mentioned BCV didnt do room ready for you and others havent had that either at BWV, but some have at each of those resorts and most have at other resorts. So which is it? that answer alone would be a step in the right direction.

 

[sjdisneywedding]

It sounds like room ready is not really room ready, but rather "first come, first served." Every room is eventually ready, so applying the experiences we have heard about, it sounds like the implementation is really "first come, first served." That does not seem to be the best system for either the resort or the guest, IMHO.

exactly!

 

[sjdisneywedding]

If we wanted the FAIREST method, it would have to be requests honored by the date of the reservation...if you book 11 monhts in advance, you get first crack at your 'requests'. Of course this is also the hardest one to work with because it does require a CM room assigner and the ability to ferret out what people really are requesting.

I agree.

I think we could all live with most any system...as long as we were told upfront that that was the system and no one pulled a switchie changie on us.

definately agree here as well

 

[tjkraz]

I don't think that reservation date-based requests would have any grand impact on guest satisfaction. Two reasons:

Reason #1: I think most folks over-estimate the number of rooms available that meet their (often overly restrictive) requests. Let's look at BWV Standard View for example:

There are 97 dedicated studios and 149 lockoffs at BWV. Let's assume that half of the lockoffs are reserved as part of a 2B, leaving us with 171 studios (74+97).

Only 20% of the rooms at BWV are Standard View, taking us down to 34 rooms (171*.2)

Let's assume that roughly 15% are either smoking-optional or handicapped. Now we're down to 27 rooms (34*.85)

Want a "high floor"? Now you're limiting yourself to only 20-40% of 27 rooms. Want to be "near the elevator" or some other geographic location, again a smaller block of rooms.

And we haven't even talked about how many rooms are actually vacant on any given day. If traffic patterns were consistent throughout the week (which we all know they aren't) there could be as few as 3 or 4 non-smoking, non-handicapped, standard view studios vacant on any given day (27/7, assuming an average 7-day stay.)

At the smaller resorts, this is a huge issue. There are only 25 2Bs at BCV with the two queens in the second room. There are only 7 Grand Villas at BWV. There are a limited number of both Standard View and Boardwalk View rooms at BWV. And, the tiny 136 unit property called VWL has everything in short supply.

If 10 BCV owners called 10-11 mos out to book an "Epcot view" 2B, and only 3 vacant rooms fit that criteria on the check-in date, 7 families are going to be demanding to know why their request wasn't met when the booked so far in advance.

Reason #2: The "screamer" factor. Until Disney CMs learn to take a hard line with the front desk screamers (and their close cousins who "politely" climb the org chart at the resort until they find someone willing to acquiesce), reservations will still get shuffled on check-in day, requests be damned.

Imagine you called two hours after MS opened at exactly 11 mos and requested your ideal room. Unfortunately you are one of the last guests to check-in on your arrival day. In the meantime, a "screamer" who booked 3 weeks ago hates his / her room (smoking, handicapped, view, etc.) and demands a change. Guess which room he / she gets moved to? More imporantly, guess which room YOU get stuck in despite booking 11 mos ahead?

While this may sound like an obscure scenario, I'm convinced it happens ALL THE TIME. Read between the lines of the trip reports here. Pay attention to how many times people request changes to their assigned room. Understand that when rooms are pre-assigned, in theory the best attempt was made to satisfy all guests based upon the vacancies available any given day. Make one change after pre-assignment and you better believe someone else is impacted.

I won't go so far as to say that people are wrong for requesting a change, rather the resort is 100% at fault for GRANTING the change. And all of those advocating an assignment system based upon something like booking date need to realize that doing so would likely strip the front desk staff of ANY and ALL flexibility. The system would only succeed if rooms were properly pre-assigned with zero changes permitted after-the-fact.

Who really thinks that's realistic?

 

[Daitcher]

Actually in my opinion you are not really completely understanding. You are taking "room ready" way too literally. They cant ONLY get the rooms that are ready exactly when they check in. They can also tell the CM they would be willing to wait for the next open NS room or non HA room or whatever. Besides this fact, the earlier arriver usually has many more options available to him/her. How many options are available to someone checking in at 11 pm after 99% of the guests have already arrived. How perfect of a system is that where a guest potentially books 11 months prior and gets no flexibility whatsoever.

Anyway, its not about a system that would be perfect, nothing is perfect. Its about creating a system that has some fairness to it and Im sorry but just because you get an earlier flight shouldnt mean you get more choices.

At the very least their should be a system in place that has a standard set of rules As you mentioned BCV didnt do room ready for you and others havent had that either at BWV, but some have at each of those resorts and most have at other resorts. So which is it? that answer alone would be a step in the right direction.

Thanks for the post. I am not taking room ready to literally. I am simply stating how the system is designed to work. Are they following the rules as the system is designed? It certainly doesn't appear that way. I do agree with you 100% that a clear answer would be a good start. CM, managers, etc. seem to be giving guests the "story" that will explain why they didn't get there requests met. That is lying no matter how you look at it. Everyone should get on the same system so there is no guess work or a need for lying. They should also realize DVC members are well informed and for the most part know the ins and outs of the system. I can't agree with the idea that requests should be met based on the time of booking. This still doesn't work. Not everyone will get requests met even when they book at 11 months. There are only so many rooms in each category. I aslo don't agree with giving priority to DVC members over cash guests. DVC keeps a certain percentage of rooms to rent on a cash basis. DVC members cannot use pints for thse rooms even if they are unrented. Should DVC keep all the "bad" rooms and views for cash guests? No, and the don't. It would also be bad business as those cash guests could possibly be future DVC members. Lets face it, there is a huge incentive to give cash guests good rooms. I still maintain that room ready is the best and fairest system if it used like it is intended. Late arrivers might have fewer choices, but such is life. You decide to sleep in and roll down to the pool at noon, you get the leftovers. You go to an all you can eat buffet shortly before closing you get the leftovers. You go to a blow out sale late in the day you get the leftovers. You get the idea. My other suggestion in the past is to go to a category system like BWV uses. It is obvious from this forum that views and requests hold a lot of value for certain members.


DAVE

 

[Daitcher]

I don't think that reservation date-based requests would have any grand impact on guest satisfaction. Two reasons:

Reason #1: I think most folks over-estimate the number of rooms available that meet their (often overly restrictive) requests. Let's look at BWV Standard View for example:

There are 97 dedicated studios and 149 lockoffs at BWV. Let's assume that half of the lockoffs are reserved as part of a 2B, leaving us with 171 studios (74+97).

Only 20% of the rooms at BWV are Standard View, taking us down to 34 rooms (171*.2)

Let's assume that roughly 15% are either smoking-optional or handicapped. Now we're down to 27 rooms (34*.85)

Want a "high floor"? Now you're limiting yourself to only 20-40% of 27 rooms. Want to be "near the elevator" or some other geographic location, again a smaller block of rooms.

And we haven't even talked about how many rooms are actually vacant on any given day. If traffic patterns were consistent throughout the week (which we all know they aren't) there could be as few as 3 or 4 non-smoking, non-handicapped, standard view studios vacant on any given day (27/7, assuming an average 7-day stay.)

At the smaller resorts, this is a huge issue. There are only 25 2Bs at BCV with the two queens in the second room. There are only 7 Grand Villas at BWV. There are a limited number of both Standard View and Boardwalk View rooms at BWV. And, the tiny 136 unit property called VWL has everything in short supply.

If 10 BCV owners called 10-11 mos out to book an "Epcot view" 2B, and only 3 vacant rooms fit that criteria on the check-in date, 7 families are going to be demanding to know why their request wasn't met when the booked so far in advance.

Reason #2: The "screamer" factor. Until Disney CMs learn to take a hard line with the front desk screamers (and their close cousins who "politely" climb the org chart at the resort until they find someone willing to acquiesce), reservations will still get shuffled on check-in day, requests be damned.

Imagine you called two hours after MS opened at exactly 11 mos and requested your ideal room. Unfortunately you are one of the last guests to check-in on your arrival day. In the meantime, a "screamer" who booked 3 weeks ago hates his / her room (smoking, handicapped, view, etc.) and demands a change. Guess which room he / she gets moved to? More imporantly, guess which room YOU get stuck in despite booking 11 mos ahead?

While this may sound like an obscure scenario, I'm convinced it happens ALL THE TIME. Read between the lines of the trip reports here. Pay attention to how many times people request changes to their assigned room. Understand that when rooms are pre-assigned, in theory the best attempt was made to satisfy all guests based upon the vacancies available any given day. Make one change after pre-assignment and you better believe someone else is impacted.

I won't go so far as to say that people are wrong for requesting a change, rather the resort is 100% at fault for GRANTING the change. And all of those advocating an assignment system based upon something like booking date need to realize that doing so would likely strip the front desk staff of ANY and ALL flexibility. The system would only succeed if rooms were properly pre-assigned with zero changes permitted after-the-fact.

Who really thinks that's realistic?

I couldn't agree more with your post. Requests should be eliminated other than NS, HA. Everything else should be room ready. It won't make everyone happy but at least we would all know what to expect. Giving priority based upon time of booking is unrealistic and would not work.


DAVE

 

[deerh]

Posted by Daichter:

I couldn't agree more with your post. Requests should be eliminated other than NS, HA. Everything else should be room ready. It won't make everyone happy but at least we would all know what to expect. Giving priority based upon time of booking is unrealistic and would not work.

I disagree TOTALLY!! How would you like to have your friends go to BWV with you and be the total opposite (think farthest room away from you) when you go? I do agree not ALL requests can be met, but I would like my friends to be close to me.
ie.-Last summer, I requested 2 standard view BWV studios, 1 1BR for us. One of my friends was right next to me, the other was 1 floor down, right beneath me. I did call 11 mos out for these, so it DOES happen. You scnerio would say forget that, I am putting you on floor 1, and your friends on the 4th floor, all the way down that long hall.

Talk about raising H... at the front desk!!!!!!!!!!

DeerH

 

[chimera]

The rooms are assigned the night before." I said, "Oh, our rooms are assigned the night before we come in?" and she said, "Yes."

This is what we were told last year at POFQ. When Ivan was coming this way, we 'evacuated' to Disney to see where Ivan was heading. Ivan hadn't decided where he was going by Sat evening, so we went to the front desk to see if we could extend our stay an additional night. The CM we got told us he happened to be the room assignor and that someone was scheduled to move into our room, but he could work it out so we didn't have to change rooms. He said there'd been a lot of cancellations due to the storm. We didn't have to change rooms for the extra night and drove home Mon morning when we were sure Ivan was going to swing wide of us.

We think we met a real, live room assignor, but of course, this wasn't a DVC resort, so YMMV.

 

[Pootle]

I've not joined in this debate before but would want to be counted as sharing the views of Daitcher and tjkraz.

I disagree TOTALLY!! How would you like to have your friends go to BWV with you and be the total opposite (think farthest room away from you) when you go? I do agree not ALL requests can be met, but I would like my friends to be close to me.

It has happened to me - and it was no big deal! They have internal phones and had I needed to be that close to my friends, we would have booked into the same villa.

Talk about raising H... at the front desk!!!!!!!!!!

Now this is what I find disturbing - not having my friends on a different floor at opposite end of the building.

 

[bavaria]

I guess that I still go back to - if other companies can do it, for both hotels and timeshares, why can't Disney? Yes, I agree that some requests are too specific, but non-smoking at least should be met.

I've been on the other side of the fence in a variety of positions at a variety of properties, and it works. We may think that Disney requests are sometimes demanding with their requests (and that there may be some 'screamers' out there as someone named them), but think about what it's like when you work in Hawaii or some other resort destination. Those hotels manage to get it done, for the most part.

 

[jarestel]

Again, for all of the posters who claim some sort of guaranteed room system "just wouldn't work" due to a number of scenarios you can make up in your head, I refer you to the example of BWV where they DO offer guarantees. In the case of Boardwalk and standard views, one needs to book early or they in all likelihood won't get that category. So precedence on early bookings and guaranteed locations can and do work at DVC since they are in place and operational today.

Now maybe DVC doesn't WANT to expand that program, but that's an entirely different point than saying it would be unworkable.

 

[tjkraz]

Again, for all of the posters who claim some sort of guaranteed room system "just wouldn't work" due to a number of scenarios you can make up in your head, I refer you to the example of BWV where they DO offer guarantees.

Such a system works great with a relatively large number of rooms in each established category. But as soon as you try to slice-and-dice things by smoking preference, handicapped preference, physical location, floor and view, you end up with tiny, tiny blocks of rooms and zero margin for error.

In the last two weeks alone I've read at least 3 separate reports of people being "upgraded" from Standard to Preferred View at BWV. Given that DVC resorts rarely give good-faith upgrades to members, this suggests to me that maintenance or booking issues with some of the Standard View rooms forced the upgrade.

When a guest books at 11 months and has a printed confirmation that states "Two-Bedroom, Standard View, Non Smoking, Non Handicapped, Fifth Floor, Close to Elevator", what is the resort to do if it cannot provide that room upon check-in???

I would have no problem with DVC taking reservations based upon smoking preference and handicapped preference. Yes, there would still be problems at times and I think some people would be inconvenienced by such a system. It would also certainly raise our dues as Member Services had to deal with much more frequent and complicated waitlist requests.

But there's little evidence to suggest that a massive problem exists in terms of people not getting their smoking / handicapped preference. An informal poll run here a couple months back showed something like 98.5% success in getting a non-smoking room when requested. That figure certainly wouldn't leap to 100% just because DVC begins to "guarantee" smoking preference--mistakes DO happen.

 

[jarestel]

Such a system works great with a relatively large number of rooms in each established category. But as soon as you try to slice-and-dice things by smoking preference, handicapped preference, physical location, floor and view, you end up with tiny, tiny blocks of rooms and zero margin for error.

I don't know tjkraz. As I said before, it's not rocket science or brain surgery and I expect there are plenty of bright young technical people working for Disney who could figure this out. Of course, if one starts with the premise that "it just can't be done, by golly", then I guess we'd all be riding horses to WDW instead of flying or driving.

I admit, the more general the system is made, the more workable it becomes. I'm not suggesting having granularity down to the exact room number, just something that's a decent compromise with the current system.

Seems like we have very different opinions about this, and since we've both stated our positions, I'm happy just to agree to disagree.

 

[mark&sue]

I have never had a lie in in my life. I can't help but wake up every morning around 5.30 a.m whether I like it or not!! I will book up at the 11 month window. However I just cannot get to WDW early as flights from the UK to Orlando only land in the afternoon and if we are delayed not until the evening. There are long delays at airport due to security measures as well. Therefore I don't think it is fair to say it is our fault for getting to the resort late.

As previously stated I will try and stay off-site first in future but there is absolutely nothing I can do to get to WDW any earlier on my day of arrival. I even stay the night before we fly at the airport to make sure I am on time.

I know many others are in the same position as me. I also know life is not fair and obviously neither is DVC!



Susan

 

[sjdisneywedding]

I don't think that reservation date-based requests would have any grand impact on guest satisfaction. Two reasons:

Reason #1: I think most folks over-estimate the number of rooms available that meet their (often overly restrictive) requests. Let's look at BWV Standard View for example:

There are 97 dedicated studios and 149 lockoffs at BWV. Let's assume that half of the lockoffs are reserved as part of a 2B, leaving us with 171 studios (74+97).

Only 20% of the rooms at BWV are Standard View, taking us down to 34 rooms (171*.2)

Let's assume that roughly 15% are either smoking-optional or handicapped. Now we're down to 27 rooms (34*.85)

Want a "high floor"? Now you're limiting yourself to only 20-40% of 27 rooms. Want to be "near the elevator" or some other geographic location, again a smaller block of rooms.

And we haven't even talked about how many rooms are actually vacant on any given day. If traffic patterns were consistent throughout the week (which we all know they aren't) there could be as few as 3 or 4 non-smoking, non-handicapped, standard view studios vacant on any given day (27/7, assuming an average 7-day stay.)

At the smaller resorts, this is a huge issue. There are only 25 2Bs at BCV with the two queens in the second room. There are only 7 Grand Villas at BWV. There are a limited number of both Standard View and Boardwalk View rooms at BWV. And, the tiny 136 unit property called VWL has everything in short supply.

If 10 BCV owners called 10-11 mos out to book an "Epcot view" 2B, and only 3 vacant rooms fit that criteria on the check-in date, 7 families are going to be demanding to know why their request wasn't met when the booked so far in advance.

Reason #2: The "screamer" factor. Until Disney CMs learn to take a hard line with the front desk screamers (and their close cousins who "politely" climb the org chart at the resort until they find someone willing to acquiesce), reservations will still get shuffled on check-in day, requests be damned.

Imagine you called two hours after MS opened at exactly 11 mos and requested your ideal room. Unfortunately you are one of the last guests to check-in on your arrival day. In the meantime, a "screamer" who booked 3 weeks ago hates his / her room (smoking, handicapped, view, etc.) and demands a change. Guess which room he / she gets moved to? More imporantly, guess which room YOU get stuck in despite booking 11 mos ahead?

While this may sound like an obscure scenario, I'm convinced it happens ALL THE TIME. Read between the lines of the trip reports here. Pay attention to how many times people request changes to their assigned room. Understand that when rooms are pre-assigned, in theory the best attempt was made to satisfy all guests based upon the vacancies available any given day. Make one change after pre-assignment and you better believe someone else is impacted.

I won't go so far as to say that people are wrong for requesting a change, rather the resort is 100% at fault for GRANTING the change. And all of those advocating an assignment system based upon something like booking date need to realize that doing so would likely strip the front desk staff of ANY and ALL flexibility. The system would only succeed if rooms were properly pre-assigned with zero changes permitted after-the-fact.

Who really thinks that's realistic?

its totally unbelievable! how can anyone serioulsy say that getting your requests met at time of booking wont be better than getting them preassigned the night before or at time of check in.

you have a choice of two resorts both exactly identical in every way except

resort 1: you can guarentee your NS room at booking time
resort 2: you will have to wait to see if you get your NS request until you check in

honestly which are you booking at. Honestly! If one person would say, ohh Ill still book at resort 2 and take my chances, then all those opposed would have an arguement. But I serioulsy doubt anyone would, unless of course, the NS request wasnt that important to them.

Imean come on, lets face facts: no system is perfect, every possible bad situation you conjure up in your minds either happens already or could happen under the current system.

throw out all this talk about guarenteeing floor and location and garbage like that, obvioulsy those are nearly impossible to guarentee for a variety of reasons, but NS and HA are no brainers, plain and simple.

 

[sjdisneywedding]

There are only so many rooms in each category.

i see your points, but fail to see how any of the arguements about there only being a certain number of rooms in each category even comes into play. theres the same number of rooms no matter when the requests are granted. Under the current system you dont even know if your request can be met at all no matter what time you get there, there might be 1 NS that day for 10 requests.

However, if they guarenteed this at booking, then everyone would know precisely what was available and could take it or leave it at that point. THEN they could try another date or resort or forgo their request. Puts the real importance of the request back onto the vacationer, lets them decide the next move rather than the hotel.

Late arrivers might have fewer choices, but such is life. You decide to sleep in and roll down to the pool at noon, you get the leftovers. You go to an all you can eat buffet shortly before closing you get the leftovers. You go to a blow out sale late in the day you get the leftovers. You get the idea. My other suggestion in the past is to go to a category system like BWV uses. It is obvious from this forum that views and requests hold a lot of value for certain members.


DAVE

Funny thing about your post in regard to late arrivers: same theory can be applied to those booking late. If you book late, so such is life- you have less choices. you want a guarenteed NS room then use your 11 month booking priority. gives even more benefit to home resort.

Also I sort of agree in keeping a number of certain rooms for cash guests, but this doesnt really effect booking requests guarentees. Either there is an available NS room for members or there is not, the system would know.

BUT, I can also see an arguement against allowing cash guests requests,simply because it could be a solid selling point: if you are a member you can get requests met based on time of booking

 

[tjkraz]

its totally unbelievable! how can anyone serioulsy say that getting your requests met at time of booking wont be better than getting them preassigned the night before or at time of check in.

you have a choice of two resorts both exactly identical in every way except

resort 1: you can guarentee your NS room at booking time
resort 2: you will have to wait to see if you get your NS request until you check in

honestly which are you booking at. Honestly! If one person would say, ohh Ill still book at resort 2 and take my chances, then all those opposed would have an arguement. But I serioulsy doubt anyone would, unless of course, the NS request wasnt that important to them.

Imean come on, lets face facts: no system is perfect, every possible bad situation you conjure up in your minds either happens already or could happen under the current system.

throw out all this talk about guarenteeing floor and location and garbage like that, obvioulsy those are nearly impossible to guarentee for a variety of reasons, but NS and HA are no brainers, plain and simple.

My post said absolutely nothing about guaranteeing requests at the time of booking. My post was a response to the suggestion made by others that rooms should be pre-assigned prior to check-in, with priority given to those who booked earliest.

Clearly you have a different alternative in mind, but I'm not exactly certain why my post is being quoted.

By the way, if you decide read this entire post and Doc's original post (http://www.disboards.com/showthread.php?t=809070&page=1&pp=15) you'll see that his primary complaint was that he booked 10.5 mos ahead, requested "upper floor" in one of 8 specific buildings, and instead received a ground floor unit in another building. It seems to me that "floor and location and garbage like that" ARE relevant to the discussion at hand.

 

[sjdisneywedding]

If 10 BCV owners called 10-11 mos out to book an "Epcot view" 2B, and only 3 vacant rooms fit that criteria on the check-in date, 7 families are going to be demanding to know why their request wasn't met when the booked so far in advance.?

so its better that these 7 families think they have a shot at their requests only to arrive to find out they arent met?

again the whole arguement about number of rooms in each category is pointless. we arent talking about getting more people into each category, just making sure people know exactly what they are getting prior to arrival. 10 families fit into 3 rooms the same way no matter how the requests are met. Only difference is with time of booking these 7 families can alter their travel dates by whatever necessary tomeet their requests, try another resort to meet these requests, or eliminate some of their requests. It allows each person to give a value to their requests and maybe some find that their requests might not be important enough to alter their vacation plans.

 

[sjdisneywedding]

My post said absolutely nothing about guaranteeing requests at the time of booking. My post was a response to the suggestion made by others that rooms should be pre-assigned prior to check-in, with priority given to those who booked earliest.

Clearly you have a different alternative in mind, but I'm not exactly certain why my post is being quoted.

By the way, if you decide read this entire post and Doc's original post (http://www.disboards.com/showthread.php?t=809070&page=1&pp=15) you'll see that his primary complaint was that he booked 10.5 mos ahead, requested "upper floor" in one of 8 specific buildings, and instead received a ground floor unit in another building. It seems to me that "floor and location and garbage like that" ARE relevant to the discussion at hand.

actually Im not posting on that thread, but thanks. I didnt say I had a solution for Docs problem. In my opinion, requests met at time of booking are the best way to go for those requests such as NS,S, HA, NHA, etc. and for views where the resort has designated view categories. Requests such as floor and room # building are trivial, in my opinion anyway, and proximity to elevator is subjectiver to a point so that should not be guarenteed. again in my opinion