Beware your double booked ADRs!

[mrsxsparrow]

I just got off the phone with a very nice lady from Disney Dining who helped me go through and cancel all my double booked ADRs (I admit, I was one of those people who panicked when they wouldn't show up online and booked them all again), who told me some interesting news.

We've all heard stories of people who have double booked and had a reservation cancelled, though I believe the thought was it was a CM who did it. When booking online, the little window comes up and has an option to cancel an existing, conflicting time, but also allows you to keep it.

WELL, I don't know if this has been mentioned before, but the CM I just spoke with said that as part of the new upgrade, the system will now be able to cancel double bookings. She did say that it will leave one, but randomly cancel any others that overlap, and it won't send you an email or anything to let you know.

So watch out and stop double booking! Hopefully this will begin to open up some space at restaurants and maybe travel agents will stop telling people to book multiple dinners

In other news, she didn't know when the upgrade will be complete or when the missing ADRs will show up online again. FWIW, all of my missing ones were still there.

 

[mickeysgirl17]

Intresting....however, what if you have a large party and half wants to eat at one place and the others at another, but at the same time? I wonder how this will work if the system automatically will cancel one of the ADR's?

 

[mrsxsparrow]

Intresting....however, what if you have a large party and half wants to eat at one place and the others at another, but at the same time? I wonder how this will work if the system automatically will cancel one of the ADR's?

I think as long as you have the reservations under different names, it will be fine. She looked mine up via name and phone number. So if half are at one place and half at another, they should be under different names anyway, right? Unless one person can be in two places at once... which would be especially helpful at Disney

 

[kellieinwonderland]

I'll admit it....I also panicked after I lost visability to my reservations so I am now double booked every day. I've been waiting for the others to show up so that I could cancel my double bookings online, but it looks like that may never happen!

I was planning on cancelling by phone next week if they haven't shown up by then, but I definitely don't want to take any chance of them cancelling me so I think I will go ahead and call to cancel tonight or tomorrow!

 

[claryche]

I had the same conversation with a CM. I called to make sure all of my ADR's were showing up like they should. And she told me the same thing that with the new upgrade it would cancel any ADR that is double booked. Which kinda concerns me. I'm still trying to figure out two days of my schedule and therefore I have two places booked at close to the same time. Now I'm sure I'm gonna get in trouble for saying that one here, but with all the changes to the schedules at Disney and to touring plans, it's hard to make a final decision. So do you think they will actually cancel my ADR's. I mean the system allowed me to do it, and it didn't tell me that if I don't cancel within a certain amount of time that I would lose one. So I don't see how they can cancel them. Thoughts?

 

[mcd2745]

Good for Disney!


As for the tired arguement of split parties...#1) I don't think it happens all that much at all (compared to how much it is brought up), and therefore #2) many (not all) people use it as an excuse to justify their bouble-booking ways.

Agree with PP, if you truly are splitting up your party, the ressies should each be in the name of a person who will actually be at each restaurant anyaway, thus eliminating the risk of having them canceled.

 

[maroo]

So...if I am logged in under "me" and do a reservation for another party traveling with me, then will it cancel one of us?

My last trip I planned a trip for a family that was traveling the same dates, but we were not really together most of the time...so I had several "duplicate" reservations under my name, but with their name as the guest...I was logged in the Disney website as myself but made the reservations for them in their name and their phone number - but they always showed up on "my" list on the website and even though I put different names in there, it always asked me if I wanted to keep double bookings??

So...I guess we should log out of our name before we schedule other people's ADRs?

 

[maroo]

Good for Disney!


As for the tired arguement of split parties...#1) I don't think it happens all that much at all (compared to how much it is brought up), and therefore #2) many (not all) people use it as an excuse to justify their bouble-booking ways.

Agree with PP, if you truly are splitting up your party, the ressies should each be in the name of a person who will actually be at each restaurant anyaway, thus eliminating the risk of having them canceled.

This DOES happen to some of us. I have booked for other families, mostly wish families, several times before. A few times I was traveling the same time as them and not with their group.

But do you think we have to log out of the Disney website to do it?

 

[mcd2745]

This DOES happen to some of us. I have booked for other families, mostly wish families, several times before. A few times I was traveling the same time as them and not with their group.

But do you think we have to log out of the Disney website to do it?

Yours is truly a special circumstance. There should be a way for a CM to note it on the ressie somewhere.

 

[tiger4me2]

Interesting, I made two (shame on me but I was going to talk to DH which time he wanted & then cancel) this was the same day they closed for their updates so I had to wait until the 14th but call center was still closed at 1PM, I did call the next day & cancel if so no harm done.

Like many posters stated their ADR's wasn't showing along with mine. My ADR's that was made either by phone or online. I tried putting the numbers in like they suggested but it said to call. Well I did & they were no longer showing up as their system was wacky as well, CM told not to worry that they were still there & to keep trying online or calling back.

I just got off phone & she found them all & I asked about if you double booked & she said they wasn't canceling according to her but who knows for sure. She also said they were having problems as well & had no idea when the ADR's would show up online. I told her I put the numbers in with no luck. She said they had the same problems etc. I wish they would have done this before the holidays, so close with people going but oh well. Mine is okay & I feel better knowing they are there. Computers got to love them

 

[kellieinwonderland]

I had the same conversation with a CM. I called to make sure all of my ADR's were showing up like they should. And she told me the same thing that with the new upgrade it would cancel any ADR that is double booked. Which kinda concerns me. I'm still trying to figure out two days of my schedule and therefore I have two places booked at close to the same time. Now I'm sure I'm gonna get in trouble for saying that one here, but with all the changes to the schedules at Disney and to touring plans, it's hard to make a final decision. So do you think they will actually cancel my ADR's. I mean the system allowed me to do it, and it didn't tell me that if I don't cancel within a certain amount of time that I would lose one. So I don't see how they can cancel them. Thoughts?

I went ahead and called and cancelled my double bookings just now b/c I was paranoid about this, but after talking w/ the CM I'm not sure how they would be able to cancel all of the double bookings unless they fixed the problems in the system so that everyone could see all of their reservations online.

This is just my opinion of course, but when I called, the only way the CM could look up my "missing" ADR's was by confirmation #.....when she looked them up by phone number she could only pull up my recent ADRs that I could already see online....so it seems like right now the system wouldn't just be able to cancel double bookings since the ones missing don't seem to be linked to the ones showing online. Hopefully Disney will get all the kinks worked out in the ADR system, but it seems like they're going to have lots of double bookings over the next few months if people don't call to cancel.

 

[mickey778]

Good for Disney!


As for the tired arguement of split parties...#1) I don't think it happens all that much at all (compared to how much it is brought up), and therefore #2) many (not all) people use it as an excuse to justify their bouble-booking ways.

Agree with PP, if you truly are splitting up your party, the ressies should each be in the name of a person who will actually be at each restaurant anyaway, thus eliminating the risk of having them canceled.

I think you are making an assumption about how often it does or does not happen. We go every Nov with 3 different rooms/families connected to one main reservation. ADR's have to be linked to a reservation to be made 180 days prior. We do not eat together every night and have many ADR's for one room per night. Plus it is wasier for 1 person to call/go online and make all the reservations at once.

It does not matter how often it happens at all....they need to make sure people have the ADR's when they have split parties. If you were the one in the situation you would not feel this way.

 

[TDC Nala]

Like anything that comes from CMs at WDW-DINE, I'll believe it when it happens.

ADR's have to be linked to a reservation to be made 180 days prior.

They need to be linked for 180 + 10. For straight 180 day booking you don't need to link anything.

 

[claryche]

I think you are making an assumption about how often it does or does not happen. We go every Nov with 3 different rooms/families connected to one main reservation. ADR's have to be linked to a reservation to be made 180 days prior. We do not eat together every night and have many ADR's for one room per night. Plus it is wasier for 1 person to call/go online and make all the reservations at once.

It does not matter how often it happens at all....they need to make sure people have the ADR's when they have split parties. If you were the one in the situation you would not feel this way.

Very valid point. I totally understand why Disney wants to do this. Especially after hearing about TA's that will get like 3 ADR's for the same time and let the family decide on the day in question which one to go to. And I assume they do this so that the family doesn't have to decide which park to go to until that day. Which wow that would be nice to just decide on the spot, but you can't really do that with ADR's and non park hopping tickets. And if all of us did like the TA's, then we would never get the ADR's we wanted and the places would be less than half full due to cancellations.

So again I totally get it. But their online system then needs a way of letting you book seperate bookings if needed, like poster above talked about. And it needs to tell others that if you book two bookings at a similar time and don't cancel say a week before then you will lose the last ADR made. Or something like that.

 

[mrsxsparrow]

The CM I talked to said it would happen sometime during the updates, which STILL aren't finished yet -- but didn't have a date. She just said she was glad I called today so I got a choice, since sometime in the near future the system would start doing this.

I don't think you have to log out. I have one reservation under my same email I made when I was logged in but under a friend's name that I was traveling with, and it didn't show up in my list of ADRs.

 

[mcd2745]

I think you are making an assumption about how often it does or does not happen. We go every Nov with 3 different rooms/families connected to one main reservation. ADR's have to be linked to a reservation to be made 180 days prior. We do not eat together every night and have many ADR's for one room per night. Plus it is wasier for 1 person to call/go online and make all the reservations at once.

It does not matter how often it happens at all....they need to make sure people have the ADR's when they have split parties. If you were the one in the situation you would not feel this way.

Yes, I'm sure it is easier if one person makes all the reservations. However, is it really that much of a big deal to give the resort reservation number to the rest of the party and have another person make the concurrent ADRs? Or for one of the other members of the party to give you their login info/phone number and you still make the concurrent ADRs yourself?

It does matter how often it really does happen. Policies (for anything) should be geared toward what works best for the majority - not the much lesser number of exceptions to the rule.

I don't know if the system is sophisticated enough (I doubt it)...but I wouldn't be opposed to, say, allowing resort guests only to make concurrent ADRs as long as they are linked to the resort reservation AND the total number of persons on the ADRs do not exceed the number of people on the resort reservation.

 

[Tricia1972]

If this turns into yet another debate on virtues of ADRs or how to make or not make them, this thread will be closed like the ones before it.

It's good info to know, and like TDC Nala, I'm going to believe it when I see it.

 

[mcd2745]

If this turns into yet another debate on virtues of ADRs or how to make or not make them, this thread will be closed like the ones before it.

Not looking to start trouble or anything, but what's wrong with a good debate? As long as it stays respectful and does not take on a nasty tone with insults and such (in which case I totally understand)...what's the harm?

 

[Tricia1972]

Not looking to start trouble or anything, but what's wrong with a good debate? As long as it stays respectful and does not take on a nasty tone with insults and such (in which case I totally understand)...what's the harm?

The Restaurant Boards are in the "Disney Trip Planning" forums are for restaurant information to help you in planning your Disney vacation.

There used to be a debate board in the Just for Fun area of the DIS. It was closed. If you are looking for a good debate now, you're better off checking out the Community Board in the "Just for Fun" area.

 

[lacy1101]

WELL, I don't know if this has been mentioned before, but the CM I just spoke with said that as part of the new upgrade, the system will now be able to cancel double bookings. She did say that it will leave one, but randomly cancel any others that overlap, and it won't send you an email or anything to let you know.

Wonder what they consider "overlapping?"