IMO it's about perspective. A furniture chip, a carpet pull, a wall ding, a light out really isn't the end of the world. A non functioning appliance, water leak or tub can easily be a big deal.
DVC is poor at handling these issues on the fly and they don't have a good program to collect the smaller things and get the info to those who could fix the items between guests. How many times have we read here about someone with a fairly major problem taking several days and several phone calls to take care of, often with promises that didn't pan out. As I noted, I have more experience than most in volume, years and across several brands. DVC is the ONLY one I have to worry about getting something quickly if it's not in the unit when it should be or if there's a major repair such as a fridge or stove. And it's the only one I have to to worry about the villa not having what it's supposed to have consistently. With the other 3 I'd generally have the item in hand or repaired AND a phone call to check to see it was done in the time it would take me to hear from DVC. DVC is also the only one I couldn't walk into and get the resort manager or second in command if needed. The reality is I don't worry about a lot of things whether it be maintenance or room assignments nearly as much as many here do because I understand the limitations and issues on the other side.
