Best time to call Universal?

Naomeri

DIS Veteran
Joined
Oct 14, 2019
Messages
5,515
I booked a package, but later decided I’d rather have an AP. So I went ahead a bought that, but I need to get the tickets removed from my existing reservation, preferably before I pay the balance next month.

Since Universal doesn’t allow this to be done online (for whatever stupid reason 🙄😡) is there a better time to get ahold of them? I just spent over an hour sitting on hold before I got sick of hearing the same 3 messages on repeat (at least Disney gives us music!)
 

The hold times are ridiculous. I know they're short staffed, but if that's the case then it should be easier to make changes to packages online without needing a representative. And it's the same 3 messages on a one minute loop. I know I'm not on hold alone, Universal. I've been listening to Minions giggle for over 90 minutes.
 













Receive up to $1,000 in Onboard Credit and a Gift Basket!
That’s right — when you book your Disney Cruise with Dreams Unlimited Travel, you’ll receive incredible shipboard credits to spend during your vacation!
CLICK HERE













DIS Facebook DIS youtube DIS Instagram DIS Pinterest

Back
Top