Beach Club

[Mr Poohbrain]

I just booked my first trip with DVC to WDW today for the week of Sept. 12. Can't wait to get there.
For all the talk on these boards about how many problems people have with BCV, it was the only resort I couldn't get a reservation at. I think all the complainers should start booking elsewhere.

 

[Pa@okw95]

It is a small DVC complex and it has many problems but and it is a big "but", it still has one of the best resort pools in the country. To some it is worth the gamble especially during the hot summer months like September to have the outstanding pool. With any luck your room should be ok.

 

[JUDSON]

Wow what a paradox! I agree with the previous poster, it must be the SAB draw in the hot summer months.

For all the complaints (some I've even experienced first hand myself) it is still a very beautiful resort and there is no other place I'd rather be. I do, however, think it is downright silly that BCV management expects guests to do their 'quality control' (e.g. report room defects, housekeeping issues, etc.), but as long as problems are resolved in a timely manner, it's a minor inconvenience that I think I can live with.

 

[laceemouse]

We own at BCV and stayed there in March. We had a great time with no major complaints. It is a small resorts with a great location and super pool! We hope to try all of the DVC properties in time. We will be at OKW in October, I called a couple of weeks ago and it was the only place I could get a 2 bedroom.

 

[CVW]

I sincerely do not wish to intentionally flame an individual, however something needs to be addressed. The poster who refers to "many problems" at BCV appears on numerous anti-BCV threads to voice his displeasure.

As with the occupancy threads, the problems are grossly exaggerated on these boards because a few people post hyper-frequently. If you're not careful, this can skew your perception.

Pa@okw95 consistently expresses his dislike for BCV.

Pa,

Could you be more specific with "many problems"? And when you do, could you please include your date of stay when these problems occurred to you, specifically?

Yeah, there are occasionally anecdotes about bad experiences there, but there are with every resort. Unfortunately, there is no pa@bcv04 to enumerate the problems at your home resort.

We now know that you dislike BCV, pool hopping, and a fifth person in a room. The last two complaints at least have merit(although I disagree with them). But your negativity toward BCV is becoming increasingly amorphous.

Just three weeks ago, you wrote:

_____________________________

BCV has a history of bad treatment from the front desk to the guests there. I will never stay there because of it. I don't think they will ever be able to get rid of this behavior unless they fire everyone top to bottom, and that will never happen.. I don't know how or why this started there but I have never seen any or heard anything like this happening at OKW for example. DVC members are not looked upon as normal guests there. BC was a deluxe resort for a long time with guests with plenty of money, now with DVC being sold as a savings and people buying into it that are not loaded with money, you may have some prejudice working here against BCV members.
_____________________________

You made some VERY broad generalizations, but you didn't offer any specifics. There were multiple posters who strongly disagreed with you, or said they didn't know what you're talking about.

Your opinions have become so anti-BCV that they don't really make sense to me anymore. I know this may sound harsh, and I don't want it to. I'm truly ready to listen. I plan on staying at this resort next month, and I'd appreciate it if you could give me specifics on how to avoid your unhappy experiences.

 

[OneMoreTry]

I am an OKW owner who had a great experience at BCV and will stay there again some time. We had no problems.

I also believe there are fewer problems there than one would gather from reading this forum.

I also think there are fewer problems in THE WHOLE WORLD than one would expect after reading this forum. There are some real negative people hanging out here.

 

[sssteele]

I agree with the negative people comment. I don't get angry - I just don't understand. We have stayed at BCV three times now, and have been treated like royalty. (Well, maybe that's a slight exaggeration.)

 

[Desperado]

Originally posted by CVW
.... The poster who refers to "many problems" at BCV appears on numerous anti-BCV threads to voice his displeasure.

As with the occupancy threads, the problems are grossly exaggerated on these boards because a few people post hyper-frequently. If you're not careful, this can skew your perception.

 

[Dizzy4Dizney]

I've stayed in all the resorts on property, except SSP, and all have been great for the last 5 years. I guess we must be lucky!

We too will be there the week of Sept 12. See you at the pool!!!
Best pool on property.

 

[skelooch]

I agree totally with CVW. I have been a member at BCV since it opened and have stayed there 7 times in every type of room and have never had a single problem. Have always been treated very well by all the CMs from valet, bell services, front desk, etc.
If all the problems are about a chip in the furniture or a light bulb burned out I'm sure you'll find that at any of the resorts. I wouldn't consider staying anywhere else.

If it were such a bad place why is it the most desireable to have and the most difficult to get. Ever notice how few resales there are for BCV, and when they do come up they're sold in minutes. I hardly think it's all because of SAB,( but is is nice not having to drive to get to the pool ) it's more about location, location, location.

Perhaps pa@okw95 is just jealous he doesn't own there.

 

[Terry S]

I second (or is that third or fourth) what CVW said!

With the exception that I have stayed at BCV many times and it is an awesome resort with beautiful rooms and wonderful cast members.

 

[spiceycat]

if you find something wrong with your room - no matter how minority please report it to maintence.

Housekeeping does not tell maintence about any problems. These people speak spanish on the whole, maintence speaks english. the housekeeping does not pay enough for english speaking people to want it.

So if something is wrong with your villa - it is up to you to report it.

I know I said this alot - but BCV has more problems than the other resorts - some of it I feel is because members don't report every little thing. A little thing for one member is a big thing for the next. You want your resort to be the BEST right - so start saying when their is a problem.

Maintence can't fix the problem if no one tells them.

telling the front desk at check out does not fix anything.

you need to call maintence when you are in the room.

I really think that BCV has more going for it than all the other DVC resorts. Members just need to start telling maintence when everything is not up to par (I didn't say perfect - that is impossible).

this is a beautiful resort in a great location!!!! the SALB is just icing on the cake.

 

[CVW]

Spiceycat,

Thank you for your comments. I've been reading the boards for over a year, and it's one of the most specific suggestions I've heard. I promise I'll do my best to go straight to maintenance with anything I notice next month!

I notice that you own at the other three, so I assume you have a wealth of comparison between the resorts. Why would BCV guests be less likely to report things than the other resorts?

I wonder if it's because it's been the newest resort for so long. A few years ago, we were switched to BWV when we were paying guests at BWI. So before a resort is sold out, there are likely a disproportionate number of non-owners staying there.

Could this portend similar problems for SSR?

 

[spiceycat]

I think, my opinion really, that alot of BCV are new owners to DVC - that brought because it is BCV.

they were and in some cases are unaware that they have to call maintence. Telling the front desk or the maid does no good at all. Or expecting housekeeping to report these things.

when OKW was the DVC it has similar problems - then the front desk told the members to call maintence themselves. and all the staff in maintence has appreciated that OKW owners will report anything and everything that is wrong. Pride of ownership.

Maintence can't fix it unless they know it has problems.

the staff at BC is not really interested is BCV - so they don't tell the members anything. Just wait. there will be a time when WDW resorts have problems and then BC will appreciate the BCV and the loyal following of the DVC members.

As an owner of BCV if it has problem report it!!!

and yes SSR is having similar type of problems. However DVC is posting the SSR as the new best resort (OKW was until now) and I really think they will work very hard to get this resort up to par.
but again they can't fix something unless you as a member tell them.

there was one problem I noticed at BCV that is very uncommon among DVC resorts. Then I first reported the noise problem to maintence - the man tried to make out that it was the elevators. - This must have worked in the past - because he looks very upset when I say - it couldn't be. I have never before had a maintence person try to blame something else (that he couldn't control) for the problem. They had alot of trouble fixing it - they finally called in an outside engineer to fix it. but in the end it was fixed. So the next guest should not have this problem.

kept in mind you are going to be visiting this resort for years - you want it fixed for your next visit as well as the other members.

sorry this is so long.

OKW members learned long ago - if something isn't working properly report it immediately so did BWV.

VWL has less problems - don't know if WL managers are that much better - or because it was the first DVC resort connected to a WDW resort that is was just checked over more carefully. BWV and BWI were built at the same time - so BWV was not an addition.

it looks SSR might have a at least a minor problem with their lights.

 

[hoodedrooster]

We have stayed at BCV, HHI, VB, and OKW resorts. In our opinion, BCV is by far the best resort. As a matter of fact, the only two DVC resorts that have the AAA four diamond award at WDW are BCV and BWV.

 

[Doctor P]

While I won't disagree with posts about BCV being a good resort, the AAA comment is somewhat irrelevant if you understand how they do their ratings--it would be more precise to say that BC and BW have earned 4 star ratings. Not that the villas wouldn't, but they weren't rated separately and, in fairness, under the AAA system could not really BE rated separately in an apples to apples comparison.

 

[JUDSON]

Originally posted by spiceycat

...So if something is wrong with your villa - it is up to you to report it.

...Maintence can't fix the problem if no one tells them.

...Members just need to start telling maintence when everything is not up to par (I didn't say perfect - that is impossible).

Sorry but I respectfully disagree with all of the above statements, here's why...
It should be up to maintenance to catch problems before guests find them by doing standard quality control checks and through maintenance schedules. If guests frequently report blown light blulbs then the maintenance schedule needs to be adjusted. If guests frequently report missing untensils, then some sort of inventory control needs to be put in place. This isn't a lot to ask for from a deluxe resort. I'm not bashing the place, I'm just saying they should change their quality control methodology.

 

[kathleena]

Spiceycat: "the staff at BC is not really interested is BCV - so they don't tell the members anything. "

I don't agree with this at all - I have always been treated with all respect everywhere in the BC and the BCV on my trips. From the Valet Parking to the Entrance Guard to the Greeter to the Front Desk to Housekeeping. I see absolutely no difference in my treatment than with BC guests - other than each time at check in I was asked if I was a member and then heard "Welcome Home" when I said Yes.

I do agree with Spiceycat on this point - that members should be calling maintenance - and I do it anytime there is something that I find that shouldn't be.

But quality control is surely a part of the entire Disney World experience and they must have procedures in place for both maintenance and housekeeping. They just cannot go to 100% checks - holy cow our maintenance fees would go crazy. Even I don't want that - I would rather call for the small stuff.

Our last trip to OKW we were missing almost all of the pots and pans! We had one old pot and one old pan - and this was in a recently rehabbed unit! A call to Housekeeping got us a complete and brand new set that day.

A similar circumstance at BCV last Oct - with a broken iron and a new iron was brought up within 10 minutes.

 

[JUDSON]

Originally posted by kathleena
They just cannot go to 100% checks - holy cow our maintenance fees would go crazy. Even I don't want that - I would rather call for the small stuff.

Yes, I thought of this also, and you are probably right about this. But I would be happy to pay even as much as an additional $1/point if it would guarantee me a room of the same quality as say the Mohegan Sun casino resort. But as I said in an earlier post, if that is the DVC method of quality control (having guests report problems instead of through more proactive measures), fine. I don't consider it a huge deal.

 

[jonesmatNY]

We have stayed at BCV three times, and the accomodations as well as the staff were great! Our Coffe pot didnt work, quick phone call and they brought in a brand new one. They have always tried to fulfill our request for specific location, we go there hoping for the best location, but willing to accept what they give us.

We did a time share stay at the Hyatt in Key West, we were locked out of our room for 90 minutes due to a bad battery in the door card reader. Took three trips to the front desk to finally get someone to fix it.

I dont think any resort is without its problems. I also think you hear more of the negative on these boards than the positive, like no news is good news!

Enjoy the BCV, the pool, the overall location make it second to none.

We even had one time when we were staying at Pop Century, but just wanted to visit the Beach Club, than we decided to take a taxi back to the POP Century, and the Valet Guys took us instead! (That's Disney Service!)