I urge any passengers from WestJet flight 927 (1:30 pm flight) from Orlando to Toronto on Jan. 1/06 that turned into flight 7027 on Jan. 2/06 to please contact the WestJet Customer Care Center to register your complaints and displeasure at the way you were treated for 24 hours by staff at MCO. After not hearing from WestJet regarding compensation for the flight I called last night and spoke with a representative. When I outlined my concerns she registered surprise as what I was telling her was not the information on file for this flight. She was under the impression that a rescue flight had been sent to pick us up and that disruption was minimal. Some of the concerns I addressed were...
1. Lack of information from the ground crew who clearly did not work for WestJet directly but were under contract to them. No actual WestJet representative was available to help passengers or give reliable information.
2. Luggage was left unattended on a carousel for several hours even though we were assured that it was secure.
3. Taxi vouchers that were not accepted by airport transportation even though there are agreements in place for them to be accepted by Mears or Yellow Cab Co.
4. Not getting us hotel accomodations in a timely manner even though they knew we would not be flying that day.
5. The need to be back at the airport at 3am (after being in the hotel for only 4 hours) even though WestJet knew the plane was not fixed and that we would not be taking off at 5am.
6. WestJet personnel were not at the check in desk at 3am when the passengers arrived but showed up at 3:30am.
7. Leaking sewage pipe in the ceiling near the check in desk was disgusting, unsanitary and dangerous as the ceiling tiles were falling down and sewage was dripping on people.
8. Announcing after 7 hours of waiting to take off that food would not be available on the flight and that we should get something to eat before we got on the flight but not issuing food vouchers.
9. When we finally boarded I discovered that the plane had not been cleaned. The pull-down trays were dirty with cup rings and crumbs and sick bags & magazines were missing from the seat pockets.
10. The flight landed in Toronto at 1:30 pm Monday, 24 hours after it should have taken off from Orlando causing many people undue stress and strain because of missed connections, appointments and pre-arranged meetings.
I was told that a team evaluates the complaints and decides on compensation. The representative I spoke with said that she had spoken to a few people from this flight but they had not given her as much information as I had. Take some time to make the call so that they understand fully what happened to the passengers of this flight.
1. Lack of information from the ground crew who clearly did not work for WestJet directly but were under contract to them. No actual WestJet representative was available to help passengers or give reliable information.
2. Luggage was left unattended on a carousel for several hours even though we were assured that it was secure.
3. Taxi vouchers that were not accepted by airport transportation even though there are agreements in place for them to be accepted by Mears or Yellow Cab Co.
4. Not getting us hotel accomodations in a timely manner even though they knew we would not be flying that day.
5. The need to be back at the airport at 3am (after being in the hotel for only 4 hours) even though WestJet knew the plane was not fixed and that we would not be taking off at 5am.
6. WestJet personnel were not at the check in desk at 3am when the passengers arrived but showed up at 3:30am.
7. Leaking sewage pipe in the ceiling near the check in desk was disgusting, unsanitary and dangerous as the ceiling tiles were falling down and sewage was dripping on people.
8. Announcing after 7 hours of waiting to take off that food would not be available on the flight and that we should get something to eat before we got on the flight but not issuing food vouchers.
9. When we finally boarded I discovered that the plane had not been cleaned. The pull-down trays were dirty with cup rings and crumbs and sick bags & magazines were missing from the seat pockets.
10. The flight landed in Toronto at 1:30 pm Monday, 24 hours after it should have taken off from Orlando causing many people undue stress and strain because of missed connections, appointments and pre-arranged meetings.
I was told that a team evaluates the complaints and decides on compensation. The representative I spoke with said that she had spoken to a few people from this flight but they had not given her as much information as I had. Take some time to make the call so that they understand fully what happened to the passengers of this flight.
