When I called theCM sounded like a recording, must be LOTS of the same question regarding the same question. You would think Disney would put a message on the phone when you first call to the effect of " If you are inquiring about AP rates, please press the # button ". This way the CM's can assist more people and not have to answer the same question over and over and over...
Oh, that's right, I am using planning and common sense, and we all know how well Disney and common sense get along don't we ???