Our APs have always been set to expire in September. With the closure, they show extended in the app to February 2021. The weird part is we opted for and received a refund. The last CM we spoke with on the phone, suggested that it is possible our tickets may be extended anyway to Feb 2021 and that is what their system shows. I couldn’t believe they even suggested that.
Is this a known glitch? There is no way our tickets do not expire in September. The App clearly says February 2021.
The CM(s), yes plural dealt with both chat & via phone yesterday, both stated that:
Re our GD, her pass would now cancel entirely as we will (hopefully) receive a full refund vs the pro-rated one. They offered it BTW, saying since she didn’t use it at, all it was the right thing to do. At this point, i’ll Take whatever they decide to send us.
My DH received a refund for the closure dates. His pass still shows extended for the same time period.
Both CMs said that will be adjusted, with the correct date eventually appearing in
MDE, just not anytime soon as actually processing the refunds will take precedence
The cm could get in trouble for extending willy nilly
Rumors or theories aside, an arbitrary extension ala pixie dust or rogue employee is just
not going to happen. There is no subterfuge in play via the CMs. They are inundated and appear to be honestly putting for their best effort to process the AP claims.
Can/will there be mixups & mistakes? It’s a given considering the number of cases they have. Not fair to dump it all in their lap. People need to be proactive to verify they receive what was promised to them.
Might corporate WDW decide to extend expiration dates for all with active APs down the road? Likely, if the parks close or infection rates rise to point where dramatically less visitors in the parks.
Don’t rule out they might extend the usage dates as a PR promotion. Any of this is not going to be secretive in any sense of the word, it will apply equally to all and be publicized.
BTW, It has been explained to me over multiple interactions that CMs actually ‘do nothing’ to alter APs. Was told they perform a informational only role in this regard.
They listen to guests, put notes in the file along with verifying all personal details, and forward it to the department that actually makes the call. If you use chat be prepared to input pass numbers & names yourself.
If it’s a complicated situation, they will bring the escalation dept into play while you are still on the phone/online to try and get an initial answer for the guest.
They can, but it appears rarely, present a better option to guests than they may have had in mind.
Ala suggestion to request a full refund for an activated but unused AP. I had given up asking, didn’t mention it yesterday So a bit of a surprise to have them bring it up! FYI, Said situation is not uncommon re DVC where members need to be present to pick up discounted APs for minors in their immediate family.
