AP Only Info Thread Reservation System /Extensions / Refunds

[DVC92]

Type of annual pass: Gold (2)
Original pass expiration date: 09/14/2020
Extended expiration date: February according to MDE
Type of refund (full cancellation or partial refund): full refund
Refund received: $ partial refund of $195.64 for one of the passes so far

I cancelled when this mess started. I also have called and cancelled a couple more times to make sure since it appeared my wife's ticket was not cancelled. As noted above, I have just received a partial refund on one of the passes. I called again and was told both passes have been cancelled. I was also told, full refunds will be in mid-to-late September and credited back to your card. If no card was used, then a check will be mailed but not until October. We shall see, but extremely delayed and inefficient.

 

[cindyfan]

Refunds and mde are part of different departments

Not sure I understand how that matters. I get it may not clear in MDE immediately, but it hasn't even been processed. So if it hasn't been processed it will stay as is in MDE.

So they probably just put the cancelled passes in blockout mode until the refund is sent

This makes more sense.

 

[Robert Reid]

Normally, I would agree. But the whole lack of transparency of this makes me think if Disney cannot get their processes together enough to run this refund smoothly, then shame on them. When we go to Disney we spend thousands of dollars per trip. I am currently waiting on thousands of dollars for a refund and I don't know when it will or if it will arrive. It will just magically appear one day. They told us we had until Aug 11 to use passes. Passes are still in MDE. That was one of the signs I was using to see if the cancellation went through. They should have turned them off on Aug 12. IMO, when we called to cancel, they should have had the ability to calculate and tell us the refund amount. Especially for the high prices of these refunds, I should have been able to make an educated decision knowing Disney and I agreed on exact dollar amount refund. I cancelled and shouldn't have received the month extension. But I still did according to MDE. Plus I cancelled on behalf of my husband on phone. Then I saw on here that some CMs were staying you can't do that. My husband couldn't find cancellation email so he called Disney. The next CM could not even tell if pass was cancelled yet. So the cancellation was reprocessed. That's shocking to me. It seems like these requests are going into some black hole at times and there is no way to track them.

I don't plan to try and use my pass because I am out of state. But I could understand why people might want to try. We have no idea if we will ever get our refund and if the amount will be correct. We got a generic cancellation email that has no confirmation number. If we don't get a refund, what will Disney's response be? Will it be that they don't have record of it and too bad? Then that's money wasted that could have been used.

I am not confident this will run smoothly. I fully expect I will have to call Disney in the future about a missing check or a wrong amount.

IM ASSUMING that the paid in full disneyland pass will be extended the same number of days the parks have been closed. but i can not find any information on this on the disneyland website. anyone hear if this truly is the policy??

 

[mitsukoshi samurai]

Nothing for dl yet

 

[Hummingbird]

So, I'm not sure if I should try to call the VIP line right now or not, but one of our passes is on the monthly payment plan and the payment should have come out of my account on the 13th however it has not and according to my bank there hasn't even been an attempt to process the payment. However the pass still shows up in MDE.

We did not cancel the pass (or any of the passes connected to our account). I'm nervous to call because what if they mess something up and end up canceling the pass and I can't get a new one or have it reinstated. This is causing me so much anxiety when it shouldn't.

 

[Disneykingofkings]

When the AP price increase went through the roof a year or so ago July IIRC and they went from 800+ to 1K+, I purchased 4 Platinums for our future use from Sams Club at the old rate before they ran out. I received the email confirmations from Sams with all the correct Disney confirmations on them. There are only 2 of us so I figured we would have APs through 2022 and now maybe beyond since this December 2020, after canceling May 2020, will be the first use of the first pair. My savings was well over 1K for the 4 of them. Any ideas if there is any chance that these will be canceled? None have been activated although I did register 1 pair on MDE so we could book certain ressies for this past May(canceled) trip. On MDE it still says expiration of Dec 2030. Hopefully I will wind up still saving all that money and not losing it all and have 4 APs just sitting around waiting to be used???

 

[mitsukoshi samurai]

Was your payment made before July 11th

 

[Duck143]

They have to have that info somewhere but my guess is it’s not in an easily accessible place. That’s why the reluctance on giving out refund amounts possibly.

Just my opinion, I think everyone should get compensated on the current price of an AP. So, you were smart and bought an AP at a lower price and then held out to activate it. Meanwhile, Disney increases and increases their price. Why should you get less because you bought early and saved it? To replace it, you would need to pay the new increased rates.

 

[StacyStrong]

Just my opinion, I think everyone should get compensated on the current price of an AP. So, you were smart and bought an AP at a lower price and then held out to activate it. Meanwhile, Disney increases and increases their price. Why should you get less because you bought early and saved it? To replace it, you would need to pay the new increased rates.

This is strange. Why would you get refunded money you didn’t pay?

 

[StacyStrong]

That’s like buying an item on sale and returning it when it’s a higher price. You wouldn’t get refunded on the current price. You’d be MAKING money at that point. I would never expect Disney to refund me based on a dollar amount I didn’t pay.

 

[FinallyFL]

So, I'm not sure if I should try to call the VIP line right now or not, but one of our passes is on the monthly payment plan and the payment should have come out of my account on the 13th however it has not and according to my bank there hasn't even been an attempt to process the payment. However the pass still shows up in MDE.

We did not cancel the pass (or any of the passes connected to our account).

I cancelled 2 APs that were on the payment plan and the August payment has been taken out so they have defiinitely started taking out payments again. I hope that helps.

 

[RangerPooh]

We requested 6 refunds (not cancellations) back in May and have so far received 3 of them. However, 5 of our passes still show the 4-month extension, and one the original expiration date. Makes no sense. At this point I'd be fine with the extension a I now know how long it would be extended unlike back in May when I called.

 

[mitsukoshi samurai]

I cancelled 2 APs that were on the payment plan and the August payment has been taken out so they have defiinitely started taking out payments again. I hope that helps.

which will be refunded

 

[mitsukoshi samurai]

We requested 6 refunds (not cancellations) back in May and have so far received 3 of them. However, 5 of our passes still show the 4-month extension, and one the original expiration date. Makes no sense. At this point I'd be fine with the extension a I now know how long it would be extended unlike back in May when I called.

they are still working the refunds

 

[Hummingbird]

I cancelled 2 APs that were on the payment plan and the August payment has been taken out so they have definitely started taking out payments again. I hope that helps.

Thank you. And yeah that's why it is weird to me because they took the July payment so I thought everything was ok and back on schedule since I didn't cancel it.

 

[mitsukoshi samurai]

So no cc payment if cancelled before payment date

 

[Hummingbird]

So no cc payment if cancelled before payment date

I did not cancel.

 

[mitsukoshi samurai]

I did not cancel.

because I cancelled

 

[Disneykingofkings]

Was your payment made before July 11th

definitely, it was june 23, 2019;

 

[chiisai]

Editing my post: Ticketing called me back and I'm sorted out.
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Looking for help in email addresses for exception requests...

I am seeking an exception to my annual pass refund for one of my kids, due to its use. I’ve called the pass holder line twice today. These were platinum, paid in full.

First, the vipassholder line told me to talk to ticketing services For any exceptions; they transferred me but I was disconnected after an hour on hold.

The second time, I was again told to work with ticketing services, but when I got transferred a resorts CM picked up instead and tried to send me back to the passholder CMs. She said she highly doubted ticketing would be able to help but eventually put me on a call back for them so I didn’t need to stay on the line.

Prior to this- Two weeks ago I emailed WDW with the situation seeing if they’d make the exception (I made a specific request for a refund minus 1 day hopper, as 1 day is what he went). I sent a follow up on the 7th, but heard nothing back. This is the email I used: wdw.guest.communications@disneyworld.com

(While I’d called before today, I haven’t been able to wait the hold times.)

If the ticketing call back doesnt end up being the right place to talk to, does anyone have different emails I might try?