AP Only Info Thread Reservation System /Extensions / Refunds

[ljcrochet]

close to 4 hours on the phone to cancel the 4 passes. I think they are cancelled them. I know the first 2 people I spoke to could have helped if I didn't have a monthly payment . At first he tried to ask me about the email link, i said I wanted to make sure we cancelled all 4 pass. He had to put a request in. If I don't get the confirmation email , i'll have to try again.

 

[Noreen411]

Hi

I wanted to give an update now that I have called to cancel our passes. We never received the email that went out with the online cancellation option.

I waited on hold for maybe 15 minutes and was connected to someone, but they were in reservations despite me calling the AP line. The woman even commented that she sees I came through the AP line. She took my name and what I was calling for and transferred me to the AP dept and advised I would be on hold probably 45 minutes.

Maybe 40 minutes later a woman named Harlowe answered and already knew my name. She was super helpful. She cancelled both mine and my husband’s passes. While we were on the phone I received an email confirmation. She said Scott’s would go to his email (he hasn’t received it yet).

She explained the calculation roughly as the remaining days left on the pass from mid August to expiration. Our passes were due to expire in October 2020 but the extension (for park closure) applied brings the expiration to February. So roughly half since that’s about 6 months. The total for the 2 passes was about $2,400 so I will expect about $1,200 in September.

I mentioned that I had a Disney Gift Card that was used for $150 of the cost of passes but that gift card was thrown out after buying the passes. She said that portion would probably be sent in a new gift card. The balance (about $2,240) was on MasterCard which I still have but it has a new expiration date (she said that’s not a problem) and that portion of the refund will go there. She is noting in my file that the gift card doesn’t exist anymore and said they may just put the refund back on the credit card instead of sending a gift card.

It all went very smoothly on the call. Harlowe was great so if you call and she answers you will feel well taken care of. Now we just wait until September and hope that we receive the refunds as expected.

And the bigger hope is that there is a vaccine for COVID19, we stop the spread, and we all stay safe and healthy.

Noreen

 

[CarolynFH]

And the bigger hope is that there is a vaccine for COVID19, we stop the spread, and we all stay safe and healthy.

AMEN!

 

[Runnsally]

Hi

I wanted to give an update now that I have called to cancel our passes. We never received the email that went out with the online cancellation option.

I waited on hold for maybe 15 minutes and was connected to someone, but they were in reservations despite me calling the AP line. The woman even commented that she sees I came through the AP line. She took my name and what I was calling for and transferred me to the AP dept and advised I would be on hold probably 45 minutes.

Maybe 40 minutes later a woman named Harlowe answered and already knew my name. She was super helpful. She cancelled both mine and my husband’s passes. While we were on the phone I received an email confirmation. She said Scott’s would go to his email (he hasn’t received it yet).

She explained the calculation roughly as the remaining days left on the pass from mid August to expiration. Our passes were due to expire in October 2020 but the extension (for park closure) applied brings the expiration to February. So roughly half since that’s about 6 months. The total for the 2 passes was about $2,400 so I will expect about $1,200 in September.

I mentioned that I had a Disney Gift Card that was used for $150 of the cost of passes but that gift card was thrown out after buying the passes. She said that portion would probably be sent in a new gift card. The balance (about $2,240) was on MasterCard which I still have but it has a new expiration date (she said that’s not a problem) and that portion of the refund will go there. She is noting in my file that the gift card doesn’t exist anymore and said they may just put the refund back on the credit card instead of sending a gift card.

It all went very smoothly on the call. Harlowe was great so if you call and she answers you will feel well taken care of. Now we just wait until September and hope that we receive the refunds as expected.

And the bigger hope is that there is a vaccine for COVID19, we stop the spread, and we all stay safe and healthy.

Noreen

Thanks for posting. Confused by using mid-August for the refund calculation. Am I missing something?

 

[DisneyHomework]

Hi

I wanted to give an update now that I have called to cancel our passes. We never received the email that went out with the online cancellation option.

I waited on hold for maybe 15 minutes and was connected to someone, but they were in reservations despite me calling the AP line. The woman even commented that she sees I came through the AP line. She took my name and what I was calling for and transferred me to the AP dept and advised I would be on hold probably 45 minutes.

Maybe 40 minutes later a woman named Harlowe answered and already knew my name. She was super helpful. She cancelled both mine and my husband’s passes. While we were on the phone I received an email confirmation. She said Scott’s would go to his email (he hasn’t received it yet).

She explained the calculation roughly as the remaining days left on the pass from mid August to expiration. Our passes were due to expire in October 2020 but the extension (for park closure) applied brings the expiration to February. So roughly half since that’s about 6 months. The total for the 2 passes was about $2,400 so I will expect about $1,200 in September.

I mentioned that I had a Disney Gift Card that was used for $150 of the cost of passes but that gift card was thrown out after buying the passes. She said that portion would probably be sent in a new gift card. The balance (about $2,240) was on MasterCard which I still have but it has a new expiration date (she said that’s not a problem) and that portion of the refund will go there. She is noting in my file that the gift card doesn’t exist anymore and said they may just put the refund back on the credit card instead of sending a gift card.

It all went very smoothly on the call. Harlowe was great so if you call and she answers you will feel well taken care of. Now we just wait until September and hope that we receive the refunds as expected.

And the bigger hope is that there is a vaccine for COVID19, we stop the spread, and we all stay safe and healthy.

Noreen

Super helpful thank you so much!

 

[elgerber]

Thanks for posting. Confused by using mid-August for the refund calculation. Am I missing something?

Yes, I thought it was July 11th?

 

[Noreen411]

Thanks for posting. Confused by using mid-August for the refund calculation. Am I missing something?

Hi. It sounds like all the APs will be valid until mid August and they get cancelled then. I saw that date on the Disney AP page also. Maybe they are giving the extra month after opening due to all the limitations?

 

[Noreen411]

Yes, I thought it was July 11th?

Hi. the Disney page also says mid August. I’m guessing maybe they are giving an extra month due to the limitations right now even though they opened?

 

[maccagerl]

Out of state platinum AP PIF-
My AP in MDE has had no extensions applied to it.

My daughters AP also has not been extended.

I received the email with the link only for my AP.

Neither of us received email with link for her AP.

I paid for both with my cc.

 

[elgerber]

Hi. the Disney page also says mid August. I’m guessing maybe they are giving an extra month due to the limitations right now even though they opened?

yes if you cancel you are extended through August, but your refund should be based on July 11th. Giving the refund from August 11th would be penalizing people who cancel.

 

[elgerber]

Hi. the Disney page also says mid August. I’m guessing maybe they are giving an extra month due to the limitations right now even though they opened?

This is what it says, the refunds are from July 11th...

You will be refunded for the remaining access days of your annual pass from July 11, 2020 through your pass expiration date (as extended, if applicable).

 

[Noreen411]

This is what it says, the refunds are from July 11th...

You will be refunded for the remaining access days of your annual pass from July 11, 2020 through your pass expiration date (as extended, if applicable).

Hi. That will be even better if it’s from July. It’s a shame they don’t have the calculation available to say you will get $X,XXX dollars back and here’s how it was calculated.

Noreen

 

[elgerber]

Hi. That will be even better if it’s from July. It’s a shame they don’t have the calculation available to say you will get $X,XXX dollars back and here’s how it was calculated.

Noreen

yeah that would make a lot of us alot happier!

 

[doleddanielle]

This is what it says, the refunds are from July 11th...

You will be refunded for the remaining access days of your annual pass from July 11, 2020 through your pass expiration date (as extended, if applicable).

Exactly this! I think it's just more complicated for those who are on the monthly payment program as they will still be charged July 11-August 11 and then be retroactively refunded. But either way, anyone who elects to cancel their pass (with expiration after August 11), will remain valid through August 11, 2020 and will be canceled effective August 12, 2020.

 

[Best Aunt]

She explained the calculation roughly as the remaining days left on the pass from mid August to expiration. Our passes were due to expire in October 2020 but the extension (for park closure) applied brings the expiration to February. So roughly half since that’s about 6 months. The total for the 2 passes was about $2,400 so I will expect about $1,200 in September.

A few people have asked about this, and I don't think it's correct, so here's my understanding of what happens if you paid in full and decide to cancel:

The parks were closed from 03/16/2020 through 07/11/2020. That's 117 days.

Disney looked at the date your AP was set to expire, and added 117 days to it. Think of that as the extended expiration date.

If you decide not to cancel, Disney will add another 30 days. I guess we could think of that as the extra extended expiration date.

If you cancel, you will get a refund "for the remaining access days of your annual pass from July 11, 2020 through your pass expiration date (as extended, if applicable)."

So if OP's pass was originally supposed to expire on 10/15/2020, the extended expiration date would be that date plus 117 days, which takes it to 02/09/2021.

OP should get a refund for 07/11/2020 to 02/09/2021.

My guess is that if OP had a pass with block out dates, the number of block out dates would be subtracted when calculating the refund. I think that's what "access days" means.

However, even if OP called today to cancel, Disney is not processing the cancellation as effective today. "Your pass will remain valid through August 11, 2020 and will be cancelled effective August 12, 2020." That is what is confusing. It seems to mean that OP could use their AP tomorrow or any other days through 08/11/2020 and still get the refund as spelled out above. It also would explain why people's APs are still showing in MDE even after they called to cancel. In fact, MDE might show their APs as having the extra extended expiration date. So if OP looks in MDE, OP might see their AP with the extra extended expiration date of 03/11/2021. If I'm correct, OP's AP will disappear from MDE on 08/12/2020.

The language I put in quotatino marks is from the confirmation email you get after you cancel.

If people think I'm wrong, I'm sure they will chime in.

 

[hertamaniac]

A few people have asked about this, and I don't think it's correct, so here's my understanding of what happens if you paid in full and decide to cancel:

The parks were closed from 03/16/2020 through 07/11/2020. That's 117 days.

Disney looked at the date your AP was set to expire, and added 117 days to it. Think of that as the extended expiration date.

If you decide not to cancel, Disney will add another 30 days. I guess we could think of that as the extra extended expiration date.

If you cancel, you will get a refund "for the remaining access days of your annual pass from July 11, 2020 through your pass expiration date (as extended, if applicable)."

So if OP's pass was originally supposed to expire on 10/15/2020, the extended expiration date would be that date plus 117 days, which takes it to 02/09/2021.

OP should get a refund for 07/11/2020 to 02/09/2021.

My guess is that if OP had a pass with block out dates, the number of block out dates would be subtracted when calculating the refund. I think that's what "access days" means.

However, even if OP called today to cancel, Disney is not processing the cancellation as effective today. "Your pass will remain valid through August 11, 2020 and will be cancelled effective August 12, 2020." That is what is confusing. It seems to mean that OP could use their AP tomorrow or any other days through 08/11/2020 and still get the refund as spelled out above. It also would explain why people's APs are still showing in MDE even after they called to cancel. In fact, MDE might show their APs as having the extra extended expiration date. So if OP looks in MDE, OP might see their AP with the extra extended expiration date of 03/11/2021. If I'm correct, OP's AP will disappear from MDE on 08/12/2020.

The language I put in quotatino marks is from the confirmation email you get after you cancel.

If people think I'm wrong, I'm sure they will chime in.

We received the partial refund for the 117 days already. We expect to receive an additional "full" refund from July 11th onward until our expiration date for accessible days.

 

[Runnsally]

We received the partial refund for the 117 days already. We expect to receive an additional "full" refund from July 11th onward until our expiration date for accessible days.

How did you get a partial partial refund already?

 

[hertamaniac]

How did you get a partial partial refund already?

Made the call to AP services when the notice came out months ago. I forget if there was a time limit for the selection.

 

[Best Aunt]

We received the partial refund for the 117 days already. We expect to receive an additional "full" refund from July 11th onward until our expiration date for accessible days.

If you already got the refund for the 117 days that the parks were closed, then my guess is your next refund would be from July 11 to your original expiration date, not to the extended expiration date.

 

[hertamaniac]

If you already got the refund for the 117 days that the parks were closed, then my guess is your next refund would be from July 11 to your original expiration date, not to the extended expiration date.

I don't see how it would be to the extended date; that would make no sense to me.