AP Only Info Thread Reservation System /Extensions / Refunds

[cm8]

Thanks! No idea why they would have added a 30 day extension to the water park passes at this point though, given they aren’t even open and have yet to be adjusted for the closure period. Maybe they are being proactive and just adding 30 days to all types of passes and then they will be adjusted again for the closure period once they open.

We have yet to have the 30 days added to our passes. We have the Platinum Plus Passes and most that I’ve seen have been Gold or Silver. Is this the experience of anyone else?

 

[simpilotswife]

Just curious as to when everyone received the email. I do not seem to have received it. I called about a month ago to request the refund and they indicated that someone would be in touch but I have not heard anything. Just waiting on hold now....

 

[18MAGIC]

Just curious as to when everyone received the email. I do not seem to have received it. I called about a month ago to request the refund and they indicated that someone would be in touch but I have not heard anything. Just waiting on hold now....

I still haven't received an email. I called and they couldn't cancel ours over the phone. Told us to wait on an email that it doesn't seem we will ever get.

 

[prettypatchesmsu]

We have two paid in full Platinum passes, out of state. I have never called/emailed about our passes. Ours got extended automatically for the closure to 1/1/21. Only received one email about our passes with a link. I’m not sure if it’s mine or my husband pass email. I have not clicked on the link. Today our passes have an additional 30 days added to a new expire of 1/31/21.

We have a resort trip booked with the AP discount for September, but it’s very likely we won’t go because of the virus. We’d had an April and then a May trip previously booked that of course didn’t happen. Now we are just waiting to see what everything is like then. I’ve considered cancelling but we would consider a Christmas or January trip if there’s a discount. But it’s all going to depend on the virus. I’m just unsure what we’ll want to do based on what little we will know by the August pass cancel deadline.

 

[Shelly S]

not wanting to scroll back so triple checking as the wording is confusing ..... if you are a PIF AP and want to just keep things with the extensions do you need to click the link or is that only to cancel (my MDE as of now shows the 4 month extension not the 30 extra days)

My AP is PIF. I dont remember clicking any link. The extensions just appeared in MDE. Someone posted yesterday that they received their 30 day extension. Mine was not there yesterday but is today so maybe it just takes time to do them all

 

[only hope]

I had a problem where only 1 of our 4 AP's got extended the 117 days. 3 of them didn't. They kept telling me to keep checking but extension never happened automatically. I called yesterday and they were able to extend the other 3 so they all had the same expiration date. Today, I check again. They did the same thing with the 30 day extension. My AP was extended, but the other 3 were not. Has anyone else that has multiple AP's purchased and activated at the same time and also paid in full have this problem where they don't all extend at the same time?

Mom and I have separate accounts, linked, and activated our passes on the same day years ago. Her pass was extended for the closure period weeks ago. It was given the extra 30 days sometime yesterday or today. My pass was never extended for the closure period, but I also got the extra 30 days sometime yesterday or today. So now our dates are four months apart. I emailed Disney two days ago and haven't heard back. I'm thinking I might have to call.

Just curious as to when everyone received the email. I do not seem to have received it. I called about a month ago to request the refund and they indicated that someone would be in touch but I have not heard anything. Just waiting on hold now....

Got it two days ago.

 

[Madame]

Noticed our APs were extended 1 month even though I had selected cancelation on DH’s email. Called around 9:10pm & just got off the call. An IT CM answered. Didn’t ask for our card numbers (had them out just in case) & didn’t need to speak to DH when I offered to put him on (all 3 kids are on his acct.). Already received 5 cancellation emails. They would have fewer phone calls if they had better online functionality

 

[DisneyHomework]

Noticed our APs were extended 1 month even though I had selected cancelation on DH’s email. Called around 9:10pm & just got off the call. An IT CM answered. Didn’t ask for our card numbers (had them out just in case) & didn’t need to speak to DH when I offered to put him on (all 3 kids are on his acct.). Already received 5 cancellation emails. They would have fewer phone calls if they had better online functionality

What number did you call? Thanks!

 

[monroe18]

My platinum original expiration was 6/9/20. Based on the email I can request a partial refund for the time closed, but it seems like I would still have my pass active until 8/11. Is that a correct interpretation?

 

[doleddanielle]

My platinum original expiration was 6/9/20. Based on the email I can request a partial refund for the time closed, but it seems like I would still have my pass active until 8/11. Is that a correct interpretation?

Yes, that's correct, since your pass would have a new extension that is into September. The free July 11-August 11 is, in a way, the same month extension, "gift to passholders." Even if you cancel, your pass is still active until the end of the day on August 11.

If you think about it, they're basically giving everyone with an AP a free month one way or another, whether you choose to cancel or not.

 

[doleddanielle]

We have yet to have the 30 days added to our passes. We have the Platinum Plus Passes and most that I’ve seen have been Gold or Silver. Is this the experience of anyone else?

I haven't gotten the 30-day extension yet either. I opted for it for both my pass (Gold) and my bf's pass (Silver) on the day the emails went out. Ours don't expire until March though, thanks to the initial extension, so I wonder if it hasn't been added on yet just because our expiration date is later.

ETA: My extension was added this early afternoon, 7/17

 

[CanucksRock]

30 Day Extension has appeared. PIF Non-Florida Plat AP. Good thing I’m not canceling because I’ll never get the email. I have never received an AP email (my friend, who got her AP same day as mine always forwards them to me) If all goes well with September trip we are planning a short trip in Nov before it expires.

 

[ORD2KOA]

30 Day Extension has appeared. PIF Non-Florida Plat AP. Good thing I’m not canceling because I’ll never get the email. I have never received an AP email (my friend, who got her AP same day as mine always forwards them to me) If all goes well with September trip we are planning a short trip in Nov before it expires.

DH & I don't have the e-mails yet. FL Plat AP for this year has the one month extension, but now the renewal AP ends after 11 months. I sent an e-mail, but I'll call if nothing happens by the end of the month.

 

[FinallyFL]

The only consistency in the AP extension is that it's inconsistent .
We have:

1 PIF Gold AP that has the 117 day extension but not the extra month​

1 Silver AP on the monthly plan that has been extended 1 month but not the 117 days​

1 Silver AP on the monthly plan that has been extended the 117 days but not the extra 30​

I received an cancellation email for the Gold AP and only 1 of the Silver monthly APs. I have not contacted GS for any of the passes although I did cancel the Silver AP which received the email. I want to cancel the other Silver AP but holding out hope I receive an email so I don't have to call.

 

[Madame]

What number did you call? Thanks!

407-939-7277

 

[Mome Rath]

Just for info sake: PIF Non-Florida AP here too; I'm keeping my AP and it has received both extensions (park days closed, and 1 month extension). I've also received all the emails.

 

[emmabelle]

@doleddanielle - thanks!

I just checked and my passes have been extended another 30 days, so a total of 147 days. Hopefully I actually get there in Sept and Feb.

 

[Eastern]

We have yet to have the 30 days added to our passes. We have the Platinum Plus Passes and most that I’ve seen have been Gold or Silver. Is this the experience of anyone else?

Just had 30 days added to Platinum passes as of today. These are passes I requested cancellation of in May. (by phone)

 

[PrincessV]

That August 11 deadline is really annoying as we have no idea what the virus situation will look like in the fall and winter. They're allowed to drag their heels making decisions, how about allowing us time too? We can't predict the future any better than they can.

100%. I've really had to run the numbers hard to conclude that, even if I don't visit at all until Oct., I'm better off keeping my AP with the extensions... IF things improve and I feel comfortable visiting at least 9 times before Aug. 2021 (my renewal hasn't been used once yet). That giant unknown - plus not knowing if WDW may close again - make it hard to know whether to hold 'em or fold 'em.

We have yet to have the 30 days added to our passes. We have the Platinum Plus Passes and most that I’ve seen have been Gold or Silver. Is this the experience of anyone else?

Gold here: no extra 30 days yet. Expired Silver for my son: extra 30 added. I think they really want me to renew his and keep adding the extension to encourage me lol!

 

[n2mm]

Just had 30 days added to Platinum passes as of today. These are passes I requested cancellation of in May. (by phone)

that was my situation too, but finally called again yesterday and the cm canceled and took care of all 3. I originally called late April, then again in June when one card got extended, so knew things were not right.