AP Only Info Thread Reservation System /Extensions / Refunds

[cm8]

Just had 30 days added to Platinum passes as of today. These are passes I requested cancellation of in May. (by phone)

Same here! Passes now expire in May 2021!

 

[doleddanielle]

The 30-day extension was added today to my PID Gold pass and my bf's Monthly Silver pass. It first only showed early this afternoon under "Membership & Passes" in my profile, but now it shows under "My Tickets."

 

[Eastern]

I just spent one hour waiting on the AP line. Got bad static a few times but I didn't hang up. Took the CM about 10 minutes to cancel two PIF Platinum passes. He did request both AP ID #s. Refund sometime in September.

 

[JFox]

Just checked our AP and they were extended the additional 30 days. We are planning to cancel the remainder of our current AP and buy again as soon as available. I hope the addition of the 30 days doesn't mess up anything.

 

[GatorbaitTX]

If you already got the refund for the 117 days that the parks were closed, then my guess is your next refund would be from July 11 to your original expiration date, not to the extended expiration date.

That's what I'm hoping happened to our passes. We called initially in May to select the refund option. We purchased the passes via Sams. Haven't heard back regarding getting that refund, however on our MDE, our passes were extended only 30 days. The 117 days that the park was closed does not show anywhere. I'm assuming they are still processing my check and mailing to my address, but damn if I'm anxious if they are getting it right or not. I got the email and selected refund for the rest of the pass.

 

[kmorlock]

Called 2 times to choose complete cancellation before it was an option. Passes extended in MDE 4 months. Email yesterday 6/17 says partial refund is being processed as requested in lieu of extension. I’m Very confused about this entire situation?

 

[Best Aunt]

Just checked our AP and they were extended the additional 30 days. We are planning to cancel the remainder of our current AP and buy again as soon as available. I hope the addition of the 30 days doesn't mess up anything.

We called initially in May to select the refund option. Haven't heard back regarding getting that refund, however on our MDE, our passes were extended only 30 days. The 117 days that the park was closed does not show anywhere. I got the email and selected refund for the rest of the pass.

Called 2 times to choose complete cancellation before it was an option. Passes extended in MDE 4 months. Email yesterday 6/17 says partial refund is being processed as requested in lieu of extension.

My GUESS (and this is only a guess) is that people's passes are showing an extended expiration in MDE, even though they already called to cancel, because of this sentence in the cancellation confirmation email: "Your pass will remain valid through August 11, 2020 and will be cancelled effective August 12, 2020."

The additional 30 days was added this week.

 

[Babars_Wife]

I can’t believe how many times I’ve tried calling Disney and they’ve dropped my call or failed to put in a transfer code when they transfer me. I finally got through and was told that because the wait time is over 30 minutes I have to schedule a time to be called back. Yeah I’m sure, Disney.

 

[n2mm]

I can’t believe how many times I’ve tried calling Disney and they’ve dropped my call or failed to put in a transfer code when they transfer me. I finally got through and was told that because the wait time is over 30 minutes I have to schedule a time to be called back. Yeah I’m sure, Disney.

are you calling the passholder vip line? I’ve called 3 times since this began in April and have never been transferred. My last call was Thursday with a 2 hour hold. Worse hold yet. Hopefully they get it right this time.

 

[GatorbaitTX]

My GUESS (and this is only a guess) is that people's passes are showing an extended expiration in MDE, even though they already called to cancel, because of this sentence in the cancellation confirmation email: "Your pass will remain valid through August 11, 2020 and will be cancelled effective August 12, 2020."

The additional 30 days was added this week.

yeah, could be. What's wacky to me is the inconsistency of their actions regarding how we approached it. I already submitted my cancellation back in May, but my MDE platinum pass only shows 30 day extension. Whereas, some that have chosen the refund option back in May show a 4 month extension on MDE. For me, there's just no confirmation of the 117 day refund anywhere and I just need to take their word for it. Honestly, with trickle of options over the last 3 months, I view this as a clusterf***

 

[doleddanielle]

Honestly, with trickle of options over the last 3 months, I view this as a clusterf***

I think the real issue is that they should've emailed out options to everyone back when this started to ensure everyone got the initial option they wanted: (1) refund for the closure OR (2) an extension for the closure. Followed by email confirmation of your selection. I feel like many CM's didn't note/process call-in requests properly on each account. THEN Round 2, the email with options if (1) you would like to cancel your pass for a partial refund OR (2) get that 30-day extension. Get an email of your selection and done.

What made everything so difficult is the fact that you had all of these Passholders calling during the closure requesting the initial partial refund and that their requests weren't properly processed, which can now be reflected on AP's on MDE.

 

[Flamingeaux]

My Platinum AP has been extended for both the 117 closure days and the extra 30 days. I have my second, third and fourth trip booked. We shall see if I get to go on these trips. Once we did 4 trips on an AP and I had Disney fatigue.

My expectations for our Sept/Oct trip are real low with the heat and the parks being partially open. DS and I don't shop much or do character meets. We basically just do rides and shows. He can't stay in the parks for too long so we'll just get there an hour or so after RD and ride as much as we can and then head back for a swim and a meal.

Stay safe everyone

 

[ORD2KOA]

I'm checking in because today, the FL PL AP renewal shows the correct dates.

Our 2019-20 passes expired in March, but we had already paid in full for the renewal. The 2019-20 was extended to July, then to August (extra month), but the 2020-21 was still July. Today, it's to August.

We're pretty much deciding to keep the AP since we live here. I was going to try to downgrade to a Gold or Silver, but we renewed before the price increase, so with the price increase, we wouldn't save much with a downgrade. That being said, we haven't been in the parks, so? I did reserve the 28th at AK with the intent to go in late in the afternoon, only ride Pandora just to get the feel of the place, see if DH is going to be freaked and maybe that experience will decide if we even want to go back during the pandemic. Since the new pass doesn't start until August, I think we have a little bit of wiggle room.

BTW, we still haven't received any e-mail about our passes.

 

[beercity]

In case anyone has wondered, the deadline to get a partial refund for the 117 days of closure has ended. I called almost a month ago and asked about refunds and made it clear I wanted a partial refund and wanted to keep my original expiration date. I was told “wait there will be an email coming out soon with info”. On Friday I was told it is too late to get a partial refund. Not expecting anything from my “manager” callback next week.

So if you are still planning to call and ask for a closure refund, have a good story if you want any chance.

 

[Best Aunt]

In case anyone has wondered, the deadline to get a partial refund for the 117 days of closure has ended. I called almost a month ago and asked about refunds and made it clear I wanted a partial refund and wanted to keep my original expiration date. I was told “wait there will be an email coming out soon with info”. On Friday I was told it is too late to get a partial refund. Not expecting anything from my “manager” callback next week.

So if you are still planning to call and ask for a closure refund, have a good story if you want any chance.

What? I, along with other people, have been assuming that this language from the cancellation confirmation email means that the refund will be from 07/11/2020 to the extended expiration date, with the extended expiration date being 117 days after the original expiration date.

"[In lieu of a one-month extension,] you have selected to cancel your annual pass and receive a partial refund for the remaining access days of your annual pass from July 11, 2020 through your pass expiration date (as extended, if applicable)."

 

[doleddanielle]

What? I, along with other people, have been assuming that this language from the cancellation confirmation email means that the refund will be from 07/11/2020 to the extended expiration date, with the extended expiration date being 117 days after the original expiration date.

"[In lieu of a one-month extension,] you have selected to cancel your annual pass and receive a partial refund for the remaining access days of your annual pass from July 11, 2020 through your pass expiration date (as extended, if applicable)."

@beercity was referring to the 117-day closure refund that they offered previously. If you didn't request a partial refund before, now you will have that 117-day extension added. If you want a refund now, that 117-days that was extended onto your pass will be included in your refund. If you don't want a refund, you still have that 117-day extension + an additional 30 days.

 

[beercity]

What? I, along with other people, have been assuming that this language from the cancellation confirmation email means that the refund will be from 07/11/2020 to the extended expiration date, with the extended expiration date being 117 days after the original expiration date.

"[In lieu of a one-month extension,] you have selected to cancel your annual pass and receive a partial refund for the remaining access days of your annual pass from July 11, 2020 through your pass expiration date (as extended, if applicable)."

You can still request to cancel your AP and get a partial refund. However you can no longer get a refund for the 117 days and have your AP remain valid through its original expiration date (plus the one month extension for the reduced capabilities of the AP).

So to be clear, at one point you had the option to reject the 117 day extension of your AP and instead receive roughly 1/3 of your AP price refunded.

Now, you have the option to either take a 1 month extension on top of the 117 days, or totally cancel your AP and receive some amount of pro-rated refund.

 

[Best Aunt]

I called to cancel on Wednesday. I did not call earlier this year.

I just called again because I was confused by what a PP wrote tonight.

I paid in full.

I was just told that my refund will be:
from: 07/11/2020
to: my original expiration date + 117 days.

If I look in MDE, my AP shows an expiration of:
my original expiration date + 117 days + one month.

But since I asked to cancel, that one month will be meaningless for me. I will not get paid for it.

By the way, I dialed the AP number. It went through the first time. A cast member picked up within 5 minutes. I was shocked at how quickly they picked up.

 

[doleddanielle]

I was just told that my refund will be:
from: 07/11/2020
to: my original expiration date + 117 days.

If I look in MDE, my AP shows an expiration of:
my original expiration date + 117 days + one month.

But since I asked to cancel, that one month will be meaningless for me. I will not get paid for it.

By the way, I dialed the AP number. It went through the first time. A cast member picked up within 5 minutes. I was shocked at how quickly they picked up.

Awesome that they picked up so quickly!!

As you said, since you paid in full you'll be getting the refund beginning July 11. I believe that the additional 30-days added on for those who chose to keep their AP is the same as the "free" access from July 11-August 11 for those who chose to cancel. Whether you choose to keep your pass or cancel it, Disney is still offering a free month for its passholders.

 

[dvcer97]

The 30-day extension was added today to my PID Gold pass and my bf's Monthly Silver pass. It first only showed early this afternoon under "Membership & Passes" in my profile, but now it shows under "My Tickets."

Same thing here too my 2 dvc gold pass now has an additional 30 extension I asked to cancel both