Anyone having trouble getting into my disney experience

[bawsmom]

My account is still not fixed. I spent 1 hour in 2 phone calls Friday- still couldn't get it reset. IT said they would send it to another dept and send an email to me when it was fixed- should be 48 hours or so. no word. I guess I'll call when I get home from work. Just makes me a little nervous when I leave in less than 3 weeks. While the app is working, I like that reassurance of the website.

 

[Skjhjb]

I'm getting increasingly frustrated.

I'm trying to purchase 2 single day tickets so I don't have to wait at the gate to do that next week.

And 4 times now I've gotten to the "approve" and final pay page, and when I click process? The site crashes. EVERY time!

I just want to buy the tickets and apply them to magic bands I have here at home so I can keep park entry as smooth as possible for the one day we have next week.

And now I'm on hold with tech support.

Sigh.

 

[AngiTN]

I'm getting increasingly frustrated.

I'm trying to purchase 2 single day tickets so I don't have to wait at the gate to do that next week.

And 4 times now I've gotten to the "approve" and final pay page, and when I click process? The site crashes. EVERY time!

I just want to buy the tickets and apply them to magic bands I have here at home so I can keep park entry as smooth as possible for the one day we have next week.

And now I'm on hold with tech support.

Sigh.

Have you tried using the app to check out or a different browser?

 

[RachaelA]

I hadn't logged in in a while, but when I called this morning, the guy had it fixed in about 5 minutes. My MDE app was fine. It was just online that was the issue.

The account it made my "master" account was an account that was actually never logged into before by me. What a random one to pick!

 

[Princess Roo]

You're really going to want to call - The app, website and any other Disney owned website you may have had an account on all had unique IDs (even if you used the same login/password) and sometime last week they pushed out an update that "picked" one and made it the master account that had access to everything and all the others got locked out.

Once you call they'll set your app id (or your web id, whichever is giving you problems) to the correct id # which will solve the problem.

Yes, this! Everything moved to some random account I had created years ago rather than my normal primary account. They can fix it for you on the phone quickly. The person I spoke to said she's been fielding calls about this all week.

 

[bluezy]

I just keep hoping one day I'll try to log in and everything will be fine again. I know there was a time a few years ago where I couldn't log in to my MDE account in Chrome for months -- kept getting the message that my e-mail and password didn't match. I could sign on fine in IE, though. I didn't have a trip planned at the time, so it wasn't that big of a deal. Then one day I tried it in Chrome again and it worked and everything was fine. I keep hoping that will happen again...but faster this time. I can't sign in using IE this time, though the app is finally working for me again -- I actually got the e-mail/password don't match error there several days before I got it on the website. I need to make ADRs in a few weeks and I'd much rather do that through the website. I'm holding out until after Thanksgiving. If it isn't fixed by then, I'll have to call.

 

[jdb35633]

I had the same trouble logging in. Took a 15 minute phone call (10 was wait time) and mine is now working.

 

[Turk February]

Been trying to buy Memory Maker on the site for 2 days now. Keeps crashing at the final screen.

It is beyond me that a company as massive as Disney can have, consistently, one of the worst websites in the world.

 

[famy27]

Down for me again. This is almost becoming comical. Almost.

 

[Tess]

I made my ADRs on Sunday and the site was continually crashing as I attempted to reserve. I found that when I would receive the "error message" or "Someone Ate the Page", clicking the refresh button pushed the transaction through to the next page. I had to do this on the booking screen, payment screen and confirmation pages. Booking the ADRs became quite tedious and more lengthy a process than it should have been thanks to the dysfunctional website. On the bright side, I received email confirmations for each and every ADR. Email confirmations were not consistently sent for our last couple of trips.

 

[Meriweather]

I am still fine on my computers, but nothing is showing on the app

 

[Billabongi]

Who are you guys calling for this? Is that Disney Dining as normal? I'm missing all reservations and I can't do any type of new reservations either.

 

[ChristaDeVil]

I had the opposite problem as some of you. MDE would work on the computer, but I couldn't login to the app. I changed my password in both areas a number of times, and nothing worked. I called this morning, and the guy quickly realized I had two accounts and the app was trying to sign in to the one that I wasn't using. He deleted that and everything works fine now! I called 407-939-3471 and selected technical support.

 

[Tess]

I am still fine on my computers, but nothing is showing on the app

I never use the app unless I am in the parks--I just checked it though and *SHOCK* I can't get in. Must have been the website password change I was required to make. I did enter that password on the app but received the error message. I tried the old password and same message. . .

And the situation becomes more bizarre. . .suddenly after several attempts to enter the new password--the app decided to accept it and let me on. Very frustrating website and app. I really dislike the app--only works about half the time.

 

[AngiTN]

I just keep hoping one day I'll try to log in and everything will be fine again. I know there was a time a few years ago where I couldn't log in to my MDE account in Chrome for months -- kept getting the message that my e-mail and password didn't match. I could sign on fine in IE, though. I didn't have a trip planned at the time, so it wasn't that big of a deal. Then one day I tried it in Chrome again and it worked and everything was fine. I keep hoping that will happen again...but faster this time. I can't sign in using IE this time, though the app is finally working for me again -- I actually got the e-mail/password don't match error there several days before I got it on the website. I need to make ADRs in a few weeks and I'd much rather do that through the website. I'm holding out until after Thanksgiving. If it isn't fixed by then, I'll have to call.

That is the same message I get when I try to use my email but the username works great.
At first I only got the message in Chrome and IE worked with my email, now only my username works.
You don't have a long forgotten username account too do you?
If you think you might, give it a try. It may just work

 

[AndiT]

Been trying to buy Memory Maker on the site for 2 days now. Keeps crashing at the final screen.

It is beyond me that a company as massive as Disney can have, consistently, one of the worst websites in the world.

Yes!! I am trying too! And, now I may be too close to trip for discounted price. Yes, I get that I could have done sooner. But, now my whole account is gone. I reset my password, and tried to link my reservation like I had it last week. But, it's showing in my husband's name and already linked to a MDE account...yes, my MDE account!!! Ugh.

 

[Skjhjb]

Have you tried using the app to check out or a different browser?

I called tech support and she said they had been having issues. Instead of trying the app, she offered to put me right through to a rep on the phone, and I purchased my tickets on the phone and got my confirmation number asap!

I'm all booked, assigned to magic bands and have FP booked for next Wednesday. Yay!

 

[bluezy]

That is the same message I get when I try to use my email but the username works great.
At first I only got the message in Chrome and IE worked with my email, now only my username works.
You don't have a long forgotten username account too do you?
If you think you might, give it a try. It may just work

It worked!!!!! I didn't even think about trying to use a username instead of my e-mail. It took 2 tries, but I figured out my username and was able to access everything again! No phone call needed. Thank you so much!!!

 

[Meriweather]

I never use the app unless I am in the parks--I just checked it though and *SHOCK* I can't get in. Must have been the website password change I was required to make. I did enter that password on the app but received the error message. I tried the old password and same message. . .

And the situation becomes more bizarre. . .suddenly after several attempts to enter the new password--the app decided to accept it and let me on. Very frustrating website and app. I really dislike the app--only works about half the time.

I never use the app.....but checked it to see what was happening since so many people mentioned it worked for them when the computer didn't.
I have checked it now and then to see my plans....and they used to be there.

 

[Claudia1]

Finally got to reset my password and get on the site. Everything is gone. My profile, old and new tickets, APs, etc....... everything. It's like a new account with no links or data of any kind. On hold to MDE now. Wait time of 13 minutes.