So I went on to the apple site to send an email regarding the status of my repair, because it still says pending, and it was sent back in November. I haven't received a word about it yet. What the heck?!?! NOWHERE is there an email address to be found. There's we'll call you, you call us, you schedule a time for us to call. Well, I don't want to call and wait on hold for an hour, only to talk to someone that doesn't speak english. I want to take ten seconds and send an email. Why is that so difficult? Sigh.