Anyone fly AA and have pre flight problems?

eeyore45

<font color=darkorchid>Do-it-yourself pixie dust =
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I read a post that AA and assigned seating, isnt guaranteed. :confused3 It could be my pre vacation jitters, and knowing how Murphy's Law likes to rear its ugly head!!

I went on the website, plugged in my ressie number, and the flight popped back at being almost $350 more expensive!! :badpc: I know when I call, they tell me what I want to hear, but I'm curious,

are there any real life experiences with AA?
 
It isn't JUST AA. When you purchase a ticket on any carrier, all you are getting is a seat, not a SPECIFIC seat. While you may pick a seat, it is not a fast rule that it will BE your seat. Many issues can factor into a seat change such as delayed flights and combining flights, equipment changes (Delta is notorious for this), etc.

pinnie
 
Pinnie said:
It isn't JUST AA. When you purchase a ticket on any carrier, all you are getting is a seat,

pinnie

Not even that. They like to over book and if you are the unlucky one to be picked not to fly, you ain't going to get on the plane. The seat will be on another flight.
 
Last week I flew them to Oklahoma CITY....

Flight to Leave at 1 pm EST

We got on the plan 1 hour late... Sat on that plane for 1 hour with the air going on and off once they got the air on after 30 minutes... SUPPOSEDLY this was due to a light bulb being out in the cockpit and the "paperwork" that had to be completed. Then we were diverted all around the MIDWEST and landed in Dallas at 7:15 EST.... we were told we had flights the next morning..... at this time we were supposed to be landing in OKC after a 3 hour layover in Dallas.....

From my group 2 got on a 9:20 flight and I got the last seat ona 10:00 flight!!!

RUDE airport employees!!!!!!!!!!!!! When we landed the flight crew stated there will be AA people there to meet us and direct us.... NOT!!!! The flight crew was great... for being stranded in the air with a plane full of missed flights.

ALL I saw in the Dallas airport were RUDE employees. The desk crews did not even want to communicate with anyone.... Gates were being changed left and right....

ON my flight #2 I talked with a guy whose wife had flown Continental out of Florida and his ticket was AA.... She too flew through Dallas... flight times were roughly the same.... She made it to OKC right on time..... while we were arriving at 11:15 pm...... SO the WEATHER DELAY excuse was BUNK!

NEVER AGAIN....... at least by choice.... if I am paying I will fly anything but AA......

Best of luck to you!
 

eeyore45 said:
are there any real life experiences with AA?
American is a good airline. Yes, I've had cases where our seat assignments have changed, either because the aircraft has been changed (from a 757 to an MD80, for example) or because the seating was reconfigured (when American reduced their previously generous legroom throughout their fleet).

If you're concerned, check your seats on AA.com. As long as an AAdvantage frequent flyer number is associated with your record and you've registered for AA.com, it's easy to check your future reservations and to pick or change your seats online.)

Regardless of your airline, it's a good idea to look for changes to flight times, flight numbers, aircraft, and seat assignments -- especially if you booked far in advance. If you ever see a change that you don't like, call the airline. My usual experience is that if you're nice to the telephone agents, they'll do their very best to do whatever they can for you.

manning said:
Not even that. They like to over book and if you are the unlucky one to be picked not to fly, you ain't going to get on the plane. The seat will be on another flight.
Yes, most airlines overbook flights. Although tourists with heavily discounted tickets are pretty much tied to specific flights, full-fare business travelers are free to change their plans -- and they often do so.

The airlines are rather sophisticated at knowing which flights can be overbooked, and by how any seats. Usually, overbooking simply means that flights are fairly full, even though a bunch of ticketed passengers didn't show up.

When more passengers show up at the gate than the capacity of the aircraft, the airline asks for volunteers. A typical offer would be a $300 travel voucher per passenger and a reserved seat of a later flight on the same airline or on a different airline. Usually, there are eager volunteers who are thrilled to accept the offer. Voluntary bumping hurts nobody. The airlines win because they can sell more high-fare seats. The volunteers win because they'll have free air travel on their next vacation.

Yes, there can also be cases of involuntary bumping. That's called denied boarding. It's quite rare. In the case of denied boarding, the unlucky passengers are entitled to real money, not just airline vouchers.

Quite frankly, I wouldn't worry about denied boarding. It's never happened to me or to anyone I know. It's not worth losing even a minute of sleep over.

On the other hand, delays and flight cancellations are much more likely to mess up air travel. These can be due to weather, mechanical problems, crew shortages, late aircraft arrival from another city, and air traffic control. Always allow a comfortable time cushion to allow for delays. For example, I would never book a flight to arrive just a few hours before a cruise or a wedding. (For a cruise, we always fly in the prior day.)
 
crzy4dals said:
SUPPOSEDLY this was due to a light bulb being out in the cockpit and the "paperwork" that had to be completed.
Most frequent air travelers understand that some delays due to equipment are inevitable. I do not want the captain to take off until the captain is convinced that everything is safe. Yes, I've had to wait for paperwork. The airlines are required to keep very detailed records.

If crzy4dals' use of "SUPPOSEDLY" (in all capitals) is supposed to suggest that AA was being untruthful, I don't see the reason. Why would AA look for a dishonest excuse to inconvenience their passengers?

crzy4dals said:
ALL I saw in the Dallas airport were RUDE employees. The desk crews did not even want to communicate with anyone....
I've been in the AA terminals at DFW many times. My experience in DFW has been the same as in other cities. The AA employees are nice and polite to passengers who are nice and polite to them. When they have to deal with passengers who are unpleasant to them, some employees handle the situation more diplomatically than others. I just can't imagine a situation in which all AA employees at DFW are rude to all passengers without any provocation. I can easily imagine situations where there are raised tempers on both sides.

I'm not accusing crzy4dals of being rude to the AA employees.

crzy4dals said:
Gates were being changed left and right....
That happens when there are significant weather delays. The airline has to reassign aircraft to get as many passengers as possible to their destinations with the least possible delay. And the airlines need to position their aircraft to serve passengers who are waiting for departures in other cities.

crzy4dals said:
ON my flight #2 I talked with a guy whose wife had flown Continental out of Florida and his ticket was AA.... She too flew through Dallas... flight times were roughly the same.... She made it to OKC right on time..... while we were arriving at 11:15 pm...... SO the WEATHER DELAY excuse was BUNK!
It's likely that Continental connected in Houston, and American connected in DFW.

Based on the earlier line that "gates were being changed left and right," it would seem to me that there was a significant weather situation that caused problems for flights into and out of DFW. That can be the case even if it's clear and sunny at the airport itself.

As a rather loyal American Airlines customer, I'm sorry that crzy4dals had a bad experience with American.
 
We fly AA aproximately 4 times per year.

We routinely check in on-line before leaving and still check curb-side approximately 2 hours before our flight.

We have never been unable to get our pre-chosen seats, and we have never been bumped.

In February, our flight to NO from DFW was oversold. They finally found some volunteers to wait 2 hours for the next flight. I was willing but DH said no.
 
I appreciate the experiences, and information!

I flew on an airline once that changed gates, to my ignorance, I was sitting right there, but oblivious because I was reading, got to the airport almost 3 hours early (took public transportation from the suburbs!!) then ran to make the right terminal/gate... I was literally the last one on the plane, and made a joke, sat down, and they announced, problem with plane, go to this gate... ROFLOL, it was the gate I just left!! So we all ran to the next gate, and yep that one had "mechanical problems" too...

now one business man calculated that AA was just foolin with us to get a fuller plane... :confused3 it might have been part of it...

and I have to jump in on AA at DFW, I was never treated with more heart than at DFW, due to my own ignorance, I didnt check my Driver's License (in IN it used to be the MONTH of your birth, in IL its the DAY of your birth that the license expires!!) So, 6 months ago I was contemplating sleeping in the terminal as I was 1 day early on my flight, and I didnt have the funds to a. get a room or b. $100 to change my ticket (I had naively thought fly standby, and watched airline/southwest its $25)

AA and DFW took pity on me, and got me on a flight home on my birthday!! no charge!! They couldnt have been kinder (and I was in tears realizing it was my own ignorance, but didnt use the tears at the airport... I was willing to accept the consequences of my actions - it was the desk attendant that noticed it was my bday, and my license expired!!)

again, thanks for the replies, I cant call until tomorrow, and was just plain curious about others experiences!
 
eeyore45 said:
I read a post that AA and assigned seating, isnt guaranteed. :confused3 It could be my pre vacation jitters, and knowing how Murphy's Law likes to rear its ugly head!!

I went on the website, plugged in my ressie number, and the flight popped back at being almost $350 more expensive!! :badpc: I know when I call, they tell me what I want to hear, but I'm curious,

are there any real life experiences with AA?
But if you already paid for your ticket you don't have to pay the extra $350. no matter how many times they change the schedule or how many times the plane breaks down and is delayed and no matter what seat you get.

crzy4dals said:
... for being stranded in the air with a plane full of missed flights.

!
I hope to God I am never stranded in the air as was golfer Payne (sp?) Stewart (remember him) and a bunch of people on a Greek airline also whose pilot was incapacitated.

Disney hints:
http://members.aol.com/ajaynejr/disney.htm
 












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