PORTOFINO BAY HOTEL INFO...FAQ`s and more.......

schumigirl

It's a bit of a roodie doodie word for lady parts
Joined
May 15, 2007
Work in progress, all info still being gathered and considered.
pm schumigirl or macraven if you have pictures or items to add that would help others seeking info.


This is your new and updated thread for information on all aspects of your stay at Portofino Bay Hotel.


We have many new visitors to the site asking questions and needing help with their visit, hopefully this thread will answer any queries anyone may have, whether it be room choice, restaurant choices and so much more.......please ask any questions and someone should be able to answer you.

Any comments about your stay at Loews Portofino Bay Hotel are most welcome.

THERE IS NO RESORT FEE AT THIS HOTEL.

THE COST OF 1 NIGHTS STAY WILL BE TAKEN AT BOOKING. BALANCE WILL BE PAID ON DEPARTURE.

IF YOU WISH TO PAY THE BALANCE AHEAD OF YOUR STAY, CONTACT THE HOTEL DIRECTLY.





AS OF MAY 2018 THE CHARGE FOR A THIRD ADULT PER ROOM GOES UP TO $35 PER NIGHT. THIS EXTRA CHARGE IS FOR AGED 18 AND OVER.




Loews Portofino Bay Hotel 5601 Universal Blvd.
Orlando, FL 32819
Reservations: 1-888-273-1311
Phone: 407-503-1000
Fax: 407-503-1010




CHECK IN AND CANCELLATION POLICY
Age Requirements
Guests must be 21 years of age to book a hotel room and provide proper identification upon check-in. There must be at least one person in the reserved room who is 21 years of age or older.

Check in/Check Out
Check-in at 4:00 PM
Check-out at 11:00 AM
Your Universal Express℠ Unlimited ride access (restrictions apply)** is valid from the time issued by the front desk until the Universal Orlando theme parks close, the day of your departure. Pre-registering is allowed at Loews Portofino Bay Hotel, Hard Rock Hotel, and Loews Royal Pacific Resort at Universal Orlando Resort the morning of your arrival date; you will be issued your Universal Express℠ Unlimited pass to use in the theme parks all day for Universal Express access, if needed.


There are 3 check out options: By Television, Express Check-out or Traditional Check out available at the Front Desk

Modification Policy
Modifications to existing reservations are subject to availability at time of change.

Deposit Requirements




    • Equal to one night's room rate plus tax.
    • The credit card will be charged within 5 business days of the booking date.
    • Arrivals within 5 days of booking will have their credit card charged upon hotel check-in; full cancellation policies apply.
Acceptable forms of payment
The following major credit cards may be accepted for deposits:

For reservation deposits, cash and traveler's checks are not accepted.



    • Discover/NOVUS
    • American Express
    • Visa
    • MasterCard
    • Diners Club
    • Japanese Credit Bureau (JCB)
    • Carte Blanche
Once a guest arrives at Universal Orlando, all of the above forms of payment, plus cash and traveler's checks, will be accepted for additional hotel charges.

Hotel Taxes
Universal Orlando on-site hotels will include applicable taxes to be collected each night of a guest’s stay. These taxes are included as a percentage of the room charge.

Florida State Sales Tax 6.5%
Orange County Occupancy Tax 6%
12.5% Total Tax


Cancellation Policy
Days Prior to Stay:
6 days or more
0- 5 days prior
Penalties:
Full refund
charged one night's room rate plus tax


PLEASE NOTE: Deposits are forfeited if guest checks out of the hotel prior to the check-out date.



PARKING CHARGES

Overnight Guest Parking
Self parking: $27 plus tax per night, per vehicle
Valet parking: $36 plus tax per night, per vehicle

Day Guest Parking
Self parking: $29 plus tax per day, per vehicle
Valet parking: $38 plus tax per day, per vehicle

Rates are subject to change without notice.




ONSITE CAR RENTAL:

As of April 16, 2018, Hertz will no longer have a rental stand onsite.

They will be replaced by AVIS car rental




STAY MORE SAVE MORE



Universal Orlando® Resort: THE LONGER YOU STAY, THE MORE YOU SAVE!Save Up to 35%* when you stay 7 nights or longer at an on-site hotel.

Save throughout the year by choosing dates that best fit your travel plans—with THE BEST DAYS TO VACATION!


Loews Portofino Bay Hotel guests enjoy Free Universal ExpressSM Unlimited ride access^ so you can SKIP THE REGULAR THEME PARK LINES in both parks—a value of up to $89 per person, per day^^ (valid theme park admission required).




TRANSPORTATION SERVICES OFFERED


On-Site Transportation Complimentary resort wide transportation includes Water Taxis at our Premier or Preferred hotels, and Shuttle Buses at all Universal Orlando Resort on-site hotels. Waterways connect the Universal Orlando resort hotels to Universal Studios®, Universal CityWalk® and Islands of Adventure from our Premier or Preferred hotels. Each hotel is also within walking distance to Universal Studios, Universal's Islands of Adventure and CityWalk. SeaWorld® & Wet 'n Wild® water park Transportation*

Scheduled transportation to SeaWorld®, Wet 'n Wild® water park and Aquatica™ is provided via Super Star Shuttle with departures based on regular operating hours* (does not run continuously). Boarding passes for the Super Star Shuttle required and available at the Attraction Ticket Center located in the hotel lobby, one day in advance and up to 30 minutes prior to departure.
*Not valid for Special Events or Groups. Airport Transportation
An airport shuttle service is available for hotel guests arriving into Orlando International Airport through Destination MCO. Visit the concierge desk for details. Fees apply.






      • Departure Point from Airport: Ground transportation area on lower level of airport.
      • Departure Point from Hotels: Porte Cochere of each hotel



ONE QUESTION OFTEN ASKED.......DO WE GET UNLIMITED EXPRESS PASS HERE....

The answer is yes you do. It is valid from when you check in until park closing on your check out day.

Although check in is officially 4pm, you can check in as early as 6am. Your room may not be ready but if it isn't you can leave any bags you have securely with Bell Services located adjacent to check in.

When you check in you will be given room keys matching the amount of guests on your reservation. As of 2017 this room key is your EP access. It has your name and date of your stay stamped on it. You show this to enter the EP and have it scanned either at the beginning or further into the line depending on the ride.


The EP queue is a separate to queue to the regular one and waits are usually much less than normal queue. You will need to show this to TM on entering the queue.

You will need your room key if you are planning to take advantage of Early Entry offered to onsite resort guests. EE is one hour before regular guests are allowed in.

**EP is a perk of staying at one of the qualifying hotels. Where you buy your park tickets has nothing to do with this and doesn't affect EP in any way**


There is a will call desk in this area too, where you can pick up pre ordered tickets or purchase any tickets you require.




ONSITE RESTAURANTS AND LOUNGES


There are many good choices for dining at Portofino Bay.


BICE RISTORANTE

An exquisite culinary voyage right to the heart of Italy awaits you amid a decor which combines Old World elegance and modern chic. Bice Ristorante offers Northern Italian cuisine and superb service in an elegant atmosphere.

Pasta is rolled daily at the restaurant! Hand Crafted, Delicious Desserts created by the Pastry Chef.

Bice carries an extensive wine list including a wide selection of Italian wines, plus after dinner drinks.

Open daily for dinner at 5:30pm.
Reservations recommended, please call (407) 503-1415.
Bice is kid-friendly and offers a Kids Menu for children under the age of 12.

Click here for menu

Private dining rooms are available for up to 66 guests and include two private rooms:



    • Umbria for up to 24 guests
    • Venenzia for up to 42 guests
Private terraces available for receptions. Semi-private dining options also available. The Main Dining Room may also be booked exclusively for events of up to 160 guests.

Contact Kerry Mohring at (407) 503-1416 to start planning your special event or email at events@biceorlando.com.

Resort or buisness casual attire is recommended. We ask for no beachwear in the restaurant and no sleeveless shirts for gentleman.

Validation for complimentary self parking is available for guests not staying in the hotel. Validation for Valet parking is also available at a discounted rate of $5.00 + tax.


MAMA DELLAS RISTORANTE


Open daily for dinner at 5:30pm
Full Service
Casual Attire
Reservations are recommended please call 407-503-DINE (3463)
Validation for self-parking is available for guests not staying at the hotel.

Click here for Menu
Click here for Wine List
Click here for our Dessert Menu
Click here for Kids Menu
Reserve Online


TRATTORIA DEL PORTO

This full-service restaurant is open for breakfast, lunch* and for dinner*, featuring Pasta Cucina.


Hours of Operation

Breakfast:
Featuring an array of breakfast items and unlimited refills on coffee and juice.
Daily from 7:00am - 11:00am

Breakfast Buffet
Pricing for breakfast buffets is available by calling 407-503-1200
Prices are exclusive of tax or gratuity

Lunch:
11:00am – 2:00pm
*Open on select days. Hours subject to change

Dinner:
5:30pm - 10:30pm
*Open on select days. Hours subject to change

Click here for our Breakfast Menu
Click here for our Kids' Breakfast Menu
Click here for our Kids' Dinner Menu
Click here for our Lunch Menu
Click here for our Dinner Menu
Click here for our Dessert Menu

Reserve Online

*Restaurant hours subject to change without notice.


Pasta Cucina 'Kitchen'

Pasta Cucina is available every night Trattoria is open for dinner, 5:30pm – 10:00pm
Enjoy an all-you-can-eat interactive kitchen experience where you are the chef. Create your own recipe from a selection of your favorite pastas, savory sauces and more than two dozen fresh ingredients. The meal includes mixed greens salad with sun-dried tomato vinaigrette.

Adults: $25.99
Children ages 9 and under: $12.00
Children under 3: complimentary
*Prices don’t include tax or gratuity
Call 407-503-DINE (3463) for more information and reservations.

Children's Entertainment
Special entertainment on select nights including Balloonists & Face Painters Call 407-503-DINE (3463) for more information and reservations.

*Restaurant Events & Entertainment subject to change and VARY BY SEASON.


SAL`S MARKET DELI


Sal's offers a sensational assortment of Italian meats, cheeses, antipasto, fresh fruit, fresh baked pizzas, and salads...Grab a glass of wine or Italian beer, and enjoy the harbor.

Hours of Operation
Open daily from 11am - 11pm

Click here for our menu
Click here for our kids' menu


THE THIRSTY FISH


This casual dockside bar is perfect for viewing the sunset from the piazza. Sip Peroni or a glass of wine, a place for the whole family to relax.

Entertainment
Live Jazz Music under the stars on Thursday, Friday & Saturday evenings.

Hours of Operation
Open nightly at 6pm.

Click here for our menu


BAR AMERICAN

This swank lobby lounge features classic style martinis, European cocktails and Italy's treasured grappas, along with elegant hors d’oeuvres.

Hours of Operation
Open select nights 4pm - 10pm

Click here for our menu


SPLENDIDO BAR AND GRILL

Located poolside, everything from burgers to salads and an array of light specialties are available, including your favorite beverages. It's the perfect place to grab a bite when you're at the pool for the day.

Hours of Operation
Open daily from 11am - 5pm (subject to change based on seasonality)



STARBUCKS


Start your day with a signature Starbucks® cappuccino, enjoy the afternoon with a Frappuccino® blended beverage, or savor the exquisite flavors of the finest Starbucks Reserve® coffees brewed right in front of you with the exclusive Clover® brewing system found only in select Starbucks® stores.

Hours of Operation
Open daily from 6am - 8pm


GELATERIA


There's nothing quite like an Italian bakery featuring tempting biscotti, homemade gelato, luscious pastries, and specialty coffee, espresso, and more.

Open for breakfast offering cereal, pastries, seasonal fruit, parfaits, breakfast sandwiches and more.

Hours of Operation
Sunday - Thursday: 6am- 10pm
Friday & Saturday: 6am – 11pm
(subject to change based on seasonality)

Click here for our menu


24 HOUR ROOM SERVICE


Eat in the privacy of your own room and choose from a wide variety of menu options, whether you have an early meeting or need a midnight snack - we'll bring it to you!



IN ROOM AMENITY CHOICES

http://stayinguniversal.com/resorts/portofino-bay-resort/in-room-gifts/

(Thanks to stayinguniversal.com for the link)



Harbor Nights Wine Tasting & Jazz at Loews Portofino Bay Hotel

The Loews Portofino Bay Hotel at Universal Orlando® is host to "Harbor Nights" - a wine tasting and jazz event designed to capture the ambiance of the Mediterranean.

Featuring select wines, gourmet food samples, live jazz, and complimentary hand-rolled cigars, "Harbor Nights" takes place under the twinkling lights of the hotel's Harbor Piazza.

Click here for dates, to buy your tickets NOW, or for
more information.


CLUB LOUNGE




    • Our 3,500 square foot lounge located off the main lobby



    • Personal concierge services to help with all your vacation needs



    • Complimentary use of computer with internet access and printer



    • TV viewing area and board games lending library



    • Complimentary coffee, assorted teas, and soft drinks throughout the day



    • Continental breakfast served each morning (Monday - Thursday 7:00 am - 10:30 am; Friday - Sunday 7:00 am - 11:00 am)



    • Afternoon Break (12:00 pm - 3:30 pm)



    • Hot & cold hors d'oeuvres and complimentary beer and wine (5:00 pm - 7:00 pm)



    • "Something Sweet" each night (8:00 pm - 9:30 pm)
Lounge open daily 7:00 am - 10:00 pm



ACCOMODATIONS

Each room offers the epitome of European luxury and elegance

Views of the gardens, sparkling Portofino Bay, Villa or Beach Pool

Guest Rooms from 450 sq ft

In Room Amenities including Keurig Coffee Machine

See Guest Room Details


CLUB LEVEL ROOM DETAILS


Upgrade to Club Level and enjoy
additional privileges including:

See Club Level Room Details


LUXURY SUITE DETAILS


Kids Suites up to 675 sq ft

Portofino Suites with all the comforts of home

Villa & Hospitality Suites offering extra space to entertain & relax

Governatore & Presidente Suites feature over 2,000 sq ft of luxury

See Luxury Suite Details



RECREATION

POOL AREA





    • The Beach Pool is the ideal place for the family to spend the day together.



    • Offering more exclusivity with upgraded amenities and lounge chairs, the Villa Pool is the perfect place to relax for a couple of hours…or the entire afternoon.



    • The Hillside Pool on the east wing of the hotel, offering a quiet place for contemplation and more privacy.



MANDARA SPA


Let us send you to a place where calm and serenity exist every moment. Mandara Spa offers guests customized and personalized treatments to fit their needs. Spa packages are available or guests may opt to utilize the spa on an a-la-carte basis. The experience will be one of pampering, total relaxation, and calm.






HOTEL SERVICES



ATM Machines




    • Loews Portofino Bay Hotel: located adjacent to the main lobby
Cribs and Rollaways

Cribs are complimentary. Rollaways are available through Star Service Hotline. The fee for rollaway is $25 per day, plus 12.5% sales tax. Available on a first come, first served basis. Only one rollaway is allowed per room.

Microwaves & Refrigerators

The fee for a Microwave is $15 per day, plus 12.5% sales tax. Available on a first come, first served basis. Only one Microwave is allowed per room and are available through Star Service Hotline.

Mini Fridges are being added to rooms in place of mini bars as of March 2017.

Currency Exchange & Check cashing

Services available at the front desk of each hotel.

Laundry, Dry Cleaning and Special Services

Our hotels provide a timely and efficient service based on the guest’s needs. Services include laundry, dry cleaning, quick pressing, and shoe shine service. If necessary, Express or Same Day Service can be requested. Hours of Operation: Available 9:00 AM to 6:00 PM; 7 days a week

***THERE IS NO SELF SERVICE LAUNDRY AT THIS HOTEL***

Star Service

Call Star Service to request anything to make your stay more comfortable. Whether it's a special amenity or a tooth brush, just pick up the phone in your guest room to make a request.

Wireless Internet

Enjoy complimentary* wireless internet access in each guest room and most common areas of the hotel or upgrade to Premium Plus^ wireless internet access for optimal entertainment and business needs.

*Premium wireless access is complimentary for up to 4 devices per room for a 24-hour period 1pm to 1pm.
^Premium Plus wireless access is $14.95 for up to 8 devices per room and for a 24-hour period of 1pm to 1pm.


LOEWS LOVES PETS





    • Pets are permitted with a $50 fee per night*.
    • No more than two pets may occupy any one guestroom
    • Guests with pets must be booked into a pet friendly room category (upon arrival if guest is reserved in a non-pet room they will be re-assigned to one)
    • Arrangements must be made with housekeeping for daily room cleaning
    • Dogs may be walked in designated areas only
    • If the dog’s behavior results in complaints by other guests, the owner may be asked to board the dog in an outside shelter
    • Pets are not allowed in the pool/lounge or restaurant areas
    • Pet friendly rooms include:
      • Loews Portofino Bay Hotel: Garden View & Bay View rooms only.
      • Hard Rock Hotel: Garden View rooms only.
      • Loews Royal Pacific Resort: Standard rooms only.
    • Club rooms do not participate in the program
    • Your pet(s) should have all recommended vaccinations currently up-to-date, and you agree to obtain and provide current records from a licensed veterinarian regarding your pets should Loews Hotels request this information at any time.

. Click here for the complete Loews Loves Pets Policy.






JUST FOR KIDS


CAMP PORTOFINO

Kids will enjoy play mats, an arts & crafts table, storybook corner, computer desks, a movie room, and more.

Counselors are trained to supervise toilet-trained children ages 4-14 only. One counselor for every 8-10 children.

COST: $15 per hour, per child / $15 per meal

HOURS: Open from 5:00 pm to 11:30 pm, Sunday through Thursday and from 5:00 pm to midnight on Fridays and Saturdays. *Times are subject to change.

RESERVATIONS: Please call 407-503-1200 for reservations and more information.


More info to follow and hopefully pictures.





 
Last edited:

schumigirl

It's a bit of a roodie doodie word for lady parts
Joined
May 15, 2007




































































Thanks to CARL4628 for the video links below......

CLUB LOUNGE




BOAT JOURNEY




PBH VIEW

 
Last edited:

Ronferr80

Mouseketeer
Joined
Apr 23, 2015
I booked one of the Despicable me family suites for our upcoming trip in april. Are the kids suites on a specific floor or area of the hotel? Also are all Despicable me rooms the same? I was curious of location because our parents are meeting us there but have a garden view room so wasn't sure how close are rooms could be to each other. The more info I have when I call to make request (which I know aren't guaranteed) the better!! Thanks in advance for anyone's help!!!! :)
 
  • schumigirl

    It's a bit of a roodie doodie word for lady parts
    Joined
    May 15, 2007
    I booked one of the Despicable me family suites for our upcoming trip in april. Are the kids suites on a specific floor or area of the hotel? Also are all Despicable me rooms the same? I was curious of location because our parents are meeting us there but have a garden view room so wasn't sure how close are rooms could be to each other. The more info I have when I call to make request (which I know aren't guaranteed) the better!! Thanks in advance for anyone's help!!!! :)
    There are a lot of those DM rooms so they're pretty spread out I imagine.........they are slightly different from each other I'm told, not huge differences though.

    You're probably best to call the hotel direct and explain you have one booked and ask if there's any located close to what category your parents have booked.
     

    macraven

    Proud Redhead
    Moderator
    Joined
    Apr 21, 2003
    I booked one of the Despicable me family suites for our upcoming trip in april. Are the kids suites on a specific floor or area of the hotel? Also are all Despicable me rooms the same? I was curious of location because our parents are meeting us there but have a garden view room so wasn't sure how close are rooms could be to each other. The more info I have when I call to make request (which I know aren't guaranteed) the better!! Thanks in advance for anyone's help!!!! :)
    agree with schumi.

    call the hotel and front desk could check for what rooms are near the DE kids suite that you booked.
    Let them know your parents booked a garden view room and trying to get information on both booked rooms being near by each other.

    it would be easier trying to sort this out now before you check into the hotel.
    rooms can be blocked out in advance in some situations so they families can be kept in the same vicinity of each other.
     

    peterox

    Mouseketeer
    Joined
    Mar 29, 2010
    Excited to stay at PB club level for the first time in May. We have stayed CL at HHR and RPR. I am aware the lounge is not on the same floor as the rooms like at HHR and RPR. Are the rooms located throughout the resort? I have put in a request for a balcony.
     

    macraven

    Proud Redhead
    Moderator
    Joined
    Apr 21, 2003
    yes, rooms are located all over the resort.

    the club lounge is located on the 3rd floor

    very near the lobby where you check in.
     
  • schumigirl

    It's a bit of a roodie doodie word for lady parts
    Joined
    May 15, 2007
    I just want to say thank you Schumigirl and Macraven for all your hard work, this is amazing!
    Thank you dsmom.......that is nice of you to say.........still got some updates and hopefully more pictures soon......
     

    dsmom

    DIS Veteran
    Joined
    Oct 27, 2003
    Thank you dsmom.......that is nice of you to say.........still got some updates and hopefully more pictures soon......
    You are welcome. I know how much hard work went into this. Portofino Bay is like a second home to our son. We will be there this September, I'll be sure to take lots of pictures.
     

    schumigirl

    It's a bit of a roodie doodie word for lady parts
    Joined
    May 15, 2007
    You are welcome. I know how much hard work went into this. Portofino Bay is like a second home to our son. We will be there this September, I'll be sure to take lots of pictures.
    Fantastic! Will look forward to seeing them........
     
  • houseofthrees

    Mouseketeer
    Joined
    Sep 10, 2014
    Excited to stay at PB club level for the first time in May. We have stayed CL at HHR and RPR. I am aware the lounge is not on the same floor as the rooms like at HHR and RPR. Are the rooms located throughout the resort? I have put in a request for a balcony.
    We stayed there last May, club level with a balcony overlooking the beach pool. The view was gorgeous! We are hoping to get as lucky when we return this year.
     

    macraven

    Proud Redhead
    Moderator
    Joined
    Apr 21, 2003
    I just want to say thank you Schumigirl and Macraven for all your hard work, this is amazing!
    so sweet of you ! :flower3:


    i like helping others find things that will help them on their vacations.

    i can remember how hard it was when i first started going to the darkside on how to make the most of the vacation.
     

    dsmom

    DIS Veteran
    Joined
    Oct 27, 2003
    We stayed there last May, club level with a balcony overlooking the beach pool. The view was gorgeous! We are hoping to get as lucky when we return this year.
    We had the same view a few years ago. I think it was room 2663. Loved the view!
     

    dsmom

    DIS Veteran
    Joined
    Oct 27, 2003
    so sweet of you ! :flower3:


    i like helping others find things that will help them on their vacations.

    i can remember how hard it was when i first started going to the darkside on how to make the most of the vacation.
    You are wonderful about helping others. I remember years ago when I asked a million questions and you were so patient and answered them all.
     

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