I beg your pardon but there is most definitely an inconstancy
I call and a CM tells me I need to make sure my friends and family is sharing everything which I do and call back
Next call a CM tells me there is not a thing they can do since I bought my tickets thru
UT I must wait and go to guest services after checkin to have them fix it so I can use FP+
Another guest calls and is switched to a CM who escalates the same exact issue I am having and tells them they will be fixed
Disney CM's are notorious for giving out inconsistent information which results in guests having to make repeated calls for the same exact problem.
Infact the survey even asks how many times you have called about the same problem so they are well aware there is a problem of guests having to make repeat calls.