Another Wegoshop horror story

[KristineN]

It's disapointing to hear all the negative posts...we had a great experience with them on 9/26. Order was deliverd on time, receipt was in the bag. All emails prior to the trip were answered promptly...I'll be interested to see how things get resolved.

 

[Scotch]

we have delivery scheduled for sat 12/3 at SSR ... i spoke to eric last night and was informed that . . . .

no mention of owner change[.]

WHAT!!?? Julylady gets a call last Friday night with a message re an ownership change and you spoke to Eric last night and there was no mention? I guess it is possible that Eric and his wife will stay on as employees rather than owners. I am not getting positive vibes about going through with using wegoshop for this upcoming trip; I think I better start making alternative plans for grocery.

 

[CarolA]

That's it. He is lying! They just don't want to work Thanksgiving.

Sorry, they run this like it's a hobby not a business and thier prices aren't cheap!

They are off my list LOL! I thought about sending an email to corporate, but I doubt it would do any good since I have never used them.

 

[bicker]

Sad. And they had such a good reputation before this.

 

[NMW]

We had considered using them (based on reviews by this board) and using ME for our Dec trip. We usually get a limo car service but since ME was new and free, we considered it. There was just too much about it that made it sound not worth the money for us-waiting for our luggage, waiting for the food, we scrapped it and called our limo guy. He will stop anywhere we want to shop.

What I really feel terrible about after reading this thread was that I reccomended wegoshop to a family on our son's football team. They used them in Oct. When I asked her how it went she said it was "the one damper on their trip" and wouldn't really elaborate. I think she didn't want to make me feel bad since I had told her about them. She did tell me that she thought they were very "shifty" (her word LOL) and had filed a complaint with her CC company. I thought maybe she was just being overly critical unitl now... that will teach me not to reccomend any businesses I read about on a chat board LOL. I also will not be using them any time in the future.

 

[JessetheCowgirl]

We had a great experience with them last March.

I remember thinking I don't know how they make any money providing this shopping service. Our order had to have taken at least an hour to shop AND they had gone to two stores.

Then the resort was giving them a hard time about parking and delivery--it was Shades of Green. So it took another hour to park/deliver.

I commented to my DH that I would never do all of that for the $$$ they charge.

I hope it works out for everyone.

 

[Alicnwondrln]

wow that stinks
i agree with carol though sounds fishy
im glad we decided not use them for our upcoming trip

 

[sprite]

Yikes. We used wegoshop this past july and were very pleased. I have also recommended them to several friends.

I think I will be making alternate plans for our next trip.

 

[CarolA]

You have got to read this!!!! yet another "excuse"

http://www.disboards.com/showthread.php?p=10663708#post10663708


Can these folks get their story straight??? And IF they sell I feel VERY sorry for the new owners. These "stories" have pretty much ruined thier reputation..... (What employees?)

 

[Scotch]

Thanks for the link to that thread, CarolA. Actually, I find their explanation very plausible, and I do not hear "another" excuse. Quite frankly the explanation makes clear some questions I had about seeming inconsistencies in recent dealings. I'm going to give this more thought and await a few more experiences before cancelling my upcoming delivery order.

 

[tinker-kyle]

Scotch ... i agree with you.

People make mistakes, emergencies happen ... maybe i'm naive but i'm going ahead with my confirmed delivery.

You all have premission to say "told you so" if its a disaster.

Nothing in our order is vital ... and they don't get paid until they deliver.

It will be a hassle if the order doesnt show up, but at least it won't cost me anything.

I'll post on 12/12 to let you know what happened

T-K

 

[officer tigger]

I was called two days ago by the owners in regards to our Dec.4-10 trip. They advised that they are changing owners. The new owners will not be delivering on Sundays. ( the day we arrive)
Also, you will have to be there to pay and pick up your package. They will only be accepting cash or check. No more credit card authorizations.

 

[CarolA]

Yes, but according to the CURRENT OWNERS the NEW owners don't take ownership until January 1 so they are just using that as an excuse... The CURRENT OWNERS are pretty much making sure the NEW OWNERS are buying a business they have KILLED!!! While they are doing it they are giving it a half hearted effort and blaming the new owners. I posted on one of thier "apology" threads that it might have been better just to shut down and let the new owners have a fresh start...

 

[Scotch]

CarolA, In a followup post didn't Wegoshop explain that they are in the process of transferring ownership now, but that the new owners take over completely on Jan. 1? That's not so unbelieveable, and in fact seems very reasonable. I assume the Browns have an agreement with the new owners re what they will continue to work on during the transition, including doing some but not all the deliveries now, i.e., they are cutting back, then it is not inaccurate to say that due to new ownership there won't be deliveries made over Thanksgiving.

 

[CarolA]

No, but my point is they blame thier current "failures" on the new owners. So when they don't deliver or they change the times they work what you here is the "New owners" So.... folks are going to be upset with the NEW owners for service provided (or not provided) by the current owner. Keep in mind that all of the cancellations were committed to by the current owner. What he/she should proably say is "We have decided in light of our upcoming sale to cut back" Blaming the new owners for failure to meet a committment you made and you appear to still be responsible for is just passing the buck and giving the new owners a bad rep in advance.

My gut tells me the current owners got in over thier head with family committments and sold. That's fine. But what they have done is instead of assuming the responsiblty for NOT keeping commitments they made is blame someone else. (even if they made a new agreement with the new owner the commitments to thier customers were THIER commitments. The new owners did not take the orders, the current owners did. Now they don't work holidays or weekends, that's fine, but that's who is doing these deliveries not the new owners. Quit blaming them.)

 

[Alicnwondrln]

Yes, but according to the CURRENT OWNERS the NEW owners don't take ownership until January 1 so they are just using that as an excuse... The CURRENT OWNERS are pretty much making sure the NEW OWNERS are buying a business they have KILLED!!! While they are doing it they are giving it a half hearted effort and blaming the new owners. I posted on one of thier "apology" threads that it might have been better just to shut down and let the new owners have a fresh start...

i just read the other thread and i kinda agree with carol
sounds like the are making a mess of everything
also it seems weird that new opwners would not wanna use CC as thats the best way to pay
i can imaginethe horror stories of having to wait for someone there to get their food, paying by cc was just better
also i agree that the bad service they have going on will hurt the new owners as people might be hesitant to give them a try esp if this bad service continues during the transition
just me 2 cents
if i was the new owner i would wnat to know all ofthis so i could start doing damage control ASAP

 

[JandD Mom]

No, but my point is they blame thier current "failures" on the new owners. So when they don't deliver or they change the times they work what you here is the "New owners" So.... folks are going to be upset with the NEW owners for service provided (or not provided) by the current owner. Keep in mind that all of the cancellations were committed to by the current owner. What he/she should proably say is "We have decided in light of our upcoming sale to cut back" Blaming the new owners for failure to meet a committment you made and you appear to still be responsible for is just passing the buck and giving the new owners a bad rep in advance.

Carol,

I agree. If the current owners had too much business, then they could have easily told people "I am sorry, we are booked that day." It happens, many people have reported it. But you are right, these people just don't run the business properly.

By the way, what is the apology thread you alluded to in your prior post?

Thanks!

 

[Scotch]

Carol, I get your point now.

 

[Alicnwondrln]

http://www.disboards.com/showthread.php?t=964780
here was the other thread it has now been closed

 

[robinb]

Maybe I'm missing something, as I didn't read all these threads completely.

I seems that the current owners did have family emergencies, missed deliveries, etc that led them to sell their business. They cancelled deliveries this week (and next?) and will start a transition to the new owners in December. It makes perfect sense to me for them to change to the new owner's rules (no CC, no Sunday delivery, etc) during the transition. I don't see them blaming the new owners, they are changing to the new owners rules. I actually commend them for trying to service as many customers as possible in the transition month. They could, as Carol suggested, cancel everyone until January leaving them high and dry. I'm sure that would upset people a lot more.