Annual passholder room booking question

lovethattink

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Last night I called to book a room for Oct 14. The person at the other end of the phone said that as of 2 weeks ago, they are no longer permitted to book rooms over the phone for pass holders. Can this be? I am aware of the best rates program. Even read Disney's info on its website about best rates. However, when I look at the passholder special offers, it still says to book online or call the pass holder phone #.
 
You heard it right. Passholders must now book online only using the BRP.
 















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