I am beginning to think that you hate this message board because your behavior was not validated, even though you continued to defend it. WE have all be angry and we have all behaved badly, although in my entire adult life I cannot remember ever calling someone doing their job a derogatory name. The problem many of us have is not that you lost your temper and reacted in a manner most of us hope to avoid, but that you are unapologetic. As I have said upthread, and many other tines on this board, I have been in customer service most of my life. I have experienced the best and the worst in people, and therefore would never ever call someone a name. If I was upset enough to feel a reprimand was in order, I would not take it upon myself to do so, but would go to a supervisor and request teh issed be addressed. In all things, I remember who is the adult, and that person is me. It woudl be my saddest disgrace if I taught any young person that the answer to a problem is to be rude or crass. So, you do you. Call names, show your daughter to tit for tat, and that in all things getting in the last word is the rule at hand. I wil continue to be me. Teach the young ones in my care that we do not always get our way, that sometimes being right is not always going to get the desired outcome, and that if I decide to cheat the rule and then get called out for it, to take my medicine gracefully. Personally, I woudl refrain from cheating the system because I woudl be embarrassed.