When we checked in at the Poly at 1 AM on Thursday morning (nasty storms in DC made our flight very late) there was no one around either outside at the bell stand or inside at the registration desk. After a couple of minutes, a CM came to the desk and we got checked in. I gave her the credit card and all that, and then she said, "I don't know why, BUT YOU'VE BEEN GIVEN A COMP UPGRADE TO CONCIERGE"! AT first I thought I misunderstood her, me being sleepy and all, but it was true. So we just spent the last four wonderful days and nights in the Hawaii longhouse at the Polynesian enjoying ourselves!